Pro-Form

Bought one 6 months ago belt stopped working been trying to contact someone they always says they will call back never do proform products suck and there customer service doesn't exist

I recently got the ProForm Bike with IFit trial. I received this product at a discount in exchange for my honest feedback. I play soccer, and due to Covid, last year was non existent, and this season was cut short. Going in to winter, I knew I needed something to keep my legs in shape, and this bike is definitely it! Bike was easy to assemble, but the box was a bit rough to finagle since it was so large. I love how sturdy the bike is, how slim and sleek it is, but I have to say that I hate the seat. It is very hard and just not comfortable. I am going to be replacing it with a gel seat. In the meantime, it's still a great workout, and I love using the IFit app to "travel" to other places around the world for my bike rides. The instructors are easy to hear, and very clear about techniques, and the motivation is great!

I am in love with ProForm. I could not be happier with my bike. It is everything I wanted and more for at home. Amazing quality and customer service has a been wonderful as well.

Purchased Pro-Form Coachlink E9.0 Elliptical from Costco.com. Went with Costco as a trusted provider. After a month of use (and getting past their sleazy attempt to force purchasers to sign up for IFit) the unit began to produce a load "click" on each revolution. The click volume increased as ramp was raised. I attempted to contact tech support at Pro-Form... insane hold times so wrote long description of problem to them via their web site service request. Received immediate response from automated email saying they would have someone contact me, so I know they received my request. No one ever contacted me. This was back in March, 2020, Have made numerous attempts since then, as the problem has continued to worsen, and the exact same "no response". It is now August, 2020. Called Costco.com however their "phone tree" does not support their exercise equipment and they say to contact manufacturer. There's your classic vicious cycle! Left message at Costco.com and so far no reply. I feel they're going to wait until the unit is out of warranty and then tell me it's out of warranty. I do of course continue to get emails and even one postal asking if I'd like to purchase extended support. Like that's going to happen. Seriously considering taking the unit to local Costco and dumping it on their front porch to deal with. So disappointed.

I like many others, I believe, first thought about purchasing from Pro Form, based on using them in numerous hotels & gyms. When my Bowflex finally gave out, I decided to take a closer look at Pro Form, after a month or so of reading reviews on their Ellipticals I decided to purchase the Carbon EL. We assembled it the same day, step by step, we were pumped, if this worked out the treadmill was next on the list! Unfortunately it has never worked, after downloading the app, checking all the connections 10x, we still could not get any use our of it, the Display powers up, but is completely useless. We have not been able to run any programs whatsoever. Don't fret we thought, we have a 5yr maintenance plan...what a joke, no # to contact them by & emails are never answered, just an auto reply telling you that your request has been received. Well after waiting 6 weeks for an answer, I decided to post this horror story so that no one else would be defrauded by this company. To add insult to injury, they then sent me a 'Special Invitation' to extend my maintenance agreement...my night schedule opened up immediately so that I could alert the world about this scam!

8 month old elliptical broken, in warranty been 4 months, terrible customer service, parts shipped 4 times, new parts had no effect, serve people out 4 times.
Un acceptable

After gaining the dreaded COVID weight I decided to work on my personal health this fall. My dear friend has a ProForm bike and raves about it so I decided to purchase one myself. It arrived quickly and after unpacking the box I was called away to household duties. In the time between unpacking and assembly, my four year old found the instrucition manual and decided it was a coloring book. Unfortunaly his amatuer artistry make several of the pages illegible. I immediatedly called customer service and they were amazing at immediately emailing me a link to the online assembly instructions, which were super easy to follow by the way! I am now happily riding my way to better health!

I received a discounted product in exchange for my honest feedback.

I received a proform spin bike for my honest feedback and opinion. The bike arrived quickly however the box was pretty damaged. The bike was very well packed with a lot of bubble wrap and styrofoam so it was well protected. The instructions were easy to follow and the bike was assembled in under an hour. I really love that you can adjust the handle as well as the seat quickly and easily so that multiple people can use it. I am 5ft 2 in and my husband is 5ft 9 inches. I have always heard great things about Proform and had actually been watching some youtube videos on various routines and trainers to follow some type of program. I was pleased to see that the Pro Form spin bike comes with a 30 day free trial. This app gives access to workout programs as well as trainers and you can keep track of your progress on the app. This bike is very sturdy. The only feedback I really have is in regards to the seat. The seat it comes with is pretty hard so it's difficult to go more than about 30 minutes before needing a break. It does have the option for an interchangeable seat which I will be looking into. Other than that, I have nothing but great things to say about Proform.

Bike was easy to set up! I thought the instructions were a little confusing at first but once I figured it out, it was fairly simple. The bike is fun and very easy to use as well!

Highly recommend! Building my bike was easy and didnt take too long at all. Seat is comfortable for long rides and sturdy!
I received discounted product in exchange for my honest feedback

I was under the impression that we would get iFit free with our purchase of out hybrid trainer for a year when we bought it. We had to pay for our membership

Very sturdy and durable products. Customer service is very easy to talk to and very helpful.
I received a discounted product in exchange for my honest feedback

I am very happy with my latest purchase of the Ifit bike! Arrived quick and installed very easily. The Ifit app is so simple to set up and keep me focused on the finish line.

Why did I wait so long to get a bike it is great and I don't have to drive to the gym and share a bike or have to wipe off someone else's sweat off of it best decision ever

My new ProForm bike is everything I wanted in an at home exercise bike and with the iFIT bluetooth compatibility, to connect to my phone, it is like having a private trainer. It has been a wonderful way to get some exercise in as our weather changes to cold & rainy in the Pacific NW and I am more likely to stay indoors, especially with my 4 kids. This ProForm bike is such a smooth ride and feels very sturdy, even when pedaling ‘out of the saddle' using my full body weight. It has a magnetic resistant wheel with 16 different levels of resistance that can be manually set or can be controlled by the iFIT program during a workout.
It has been a delight to ride this ProForm indoor bike that is such great quality! It is simple to assemble, amazingly quiet and so far very easy to ride. The iFIT program with it, is very helpful in encouraging me to work hard while taking a class and seems to help the time go by faster. It is also very helpful when the instructor gives a lesson on how the bike should be adjusted based on my body height in part of their interaction with you. I received a discounted product in exchange for my honest opinion.

It is so easy to use and all my family loves it. From my 65 year old mother to my 17 year old daughter. We all love it. It's really well built and it so easy to adjust.

After searching endlessly for a slim fit rad for my set up, I came across Proforms Youtube spot describing their great product and great customer service However when I called to try and get a rad for my project, Before I could get the complete description of my set up and what I was looking for, I was QUICKLY dismissed, rushed of the phone and directed to another company. The C/S agent did not even ATTEMPT to find a product of the measurements I needed. Very poor service. Thanks for NOTHING!

Incredible bike with very awesome features and capabilities. Comes equipped with the iFit technology which is very beneficial because you aren't just sitting and staring at the wall. You are actually being engaged by a virtual instructor who takes you on tour of another part of the world. (You will need a device that can download the iFit application.) Putting the bike together out of the box was seemingly easier than I expected. Setting the bike up to my personal preferences was simple enough as well. There is even a safety feature to stop the bike in an instant if needed. The pedals will definitely hold your feet in place. The seat takes some getting used to. The handle bars are ergonomic and I think there are three ways to hold them. There is a water bottle holder as well as light dumbells easy to reach under the bike seat. So elevating your workout to more than just legs is the best part. Overall this bike is nothing short of sensational. I did receive this bike at a discounted rate in exchange for candid feedback.

I purchased a pro form folding treadmill because I wanted to continue my fitness routine but wanted to stay out of the gym during Covid. This is a sturdy and well made treadmill that's perfect for those just starting an at home fitness program as well as those that have been working out at home and are looking to upgrade their equipment. I personally was looking for a treadmill that a beginner could use and was space saving. This treadmill fit the bill. It was simple to set up and I can fold it up once I've completed my workout. It has all the normal display functions that a treadmill should have as well as a shelf for a tablet or phone. This treadmill comes with a free 30 day trial for IFit which works in conjunction with the treadmill to alter the workout. I found this to be extremely motivating for me because I was able to choose from various trainers and workouts to keep me interested. I'm very happy with this product and have no plans on returning to an overcrowded gym anytime in the near future.

Received pro form treadmill. No wheels came figured I'd just let them know. No owners manual again, I'll let them know. However, went to set it up with Wi-Fi wouldn't except my Wi-Fi wouldn't except my password took over 30 minutes for it to finally kick in. So then it moved over to looking for updates. Three hours later still looking for updates. Tried to work on it bypassing Wi-Fi, and it would only provide me with a cool down mode of two minutes and 47 seconds. Call customer service told him that I would really like to just return the product was not happy with the fact that nothing worked. Over an hour and a half later after proving to them via video and pictures that I wasn't lying about the condition, I finally was able to get a confirmation that they would refund my money but get this, the treadmill came without wheels they want me to move the damn treadmill out to the street or the garage. I will completely disassemble this piece of $#*! into 100 separate pieces and they can come pick it up. I will never do business with customer service that can't resolve any problem to a customer satisfaction. Oh and by the way white glove delivery room of choice sweaty fat men stinking up my house knocking things over in the process treadmill was shaky as hell.

I now have a ProForm spin bike and treadmill and they are both amazing. The quality is amazing and it was a great value as well. I love the larger screens on the equipment.

I'm an old guy and my kids got me a Pro-form rowing machine for Christmas today. We get it set up and find multiple large red tags advising we MUST purchase a $15 a month I-Fit monthly membership just to UNLOCK the machine and use even the most basic MANUAL functions. I mean, I just want to row for God's sake. Not an option.
So, I roll over like a good boy, give then a credit card # and sign up for the monthly membership (fully intending immediate cancellation once I can turn on the machine). Well, it's still locked... just keeps scrolling HELLO>>>HELLO>>>... none of the settings are functional. I will call customer service tomorrow, (it's Christmas today).
To me, this goes far beyond deceptive, this is clearly an illegal business practice. Can one purchase a product and then be forced to purchase an online membership JUST TO TURN IT ON?
Either way, thanks Pro-Form for taking what should have been a bit of Christmas fun and just ruining it through your deceiptful, conniving, business practices.

Bought online a HIIT H7 in Nov 2021. Delivered in mid Dec. New product was rusted. Requested replacement. Proform sent out a new product. Received an email for delivery the morning of Dec 31st. Get a call on Dec 30th to confirm delivery on the 31st between 1 - 5pm. Told them it is supposed to be 9am - 12pm but I could accommodate up to 4pm. They stated they could not deliver then and would have to call back to reschedule. I asked for a call on the 31st and they agreed to call back the next day. Never received another call from them. Called Proform again to inquire, they also tried to call shipping company to no avail. The Proform person asked me to follow up and gave me their number (not sure that is something in the deal). After another week of no return call, I called and cancelled. 1 week later a driver calls and says he is 15min away to deliver the product to me. I informed him that I had already cancelled this machine. In fact, Proform was to send someone to gain the rest of the machine... still waiting on that. I had to follow up again with Proform to get something scheduled, hopefully that will happen. Just not what I expected even in this market situation. Will never work with this company again, very displeased.