ProKennel

Ordered 8-23, no rx by 9-6, called and clueless customer service girl said her supervisor was handling this order, supervisor was not available, emailed Allison said to ship 1-3 days, emailed asking why the delay and no reply.If I ever get my rx I WILL NEVER USE THIS SITE AGAIN and shame on me for not checking it out first!

Very unprofessional. I believe Allison is the owner and only employee. I ordered three weeks ago and still haven't received my dogs meds. I caught her in two lies and her responses to my emails are sarcastic and rude. DON'T ORDER FROM THIS COMPANY!

Order product on Oct 19, two weeks later I called prokennel.com and I was sent an email saying I should receive my order in 1-3 days. One week later I called again, I got another email saying it was shipped and I would receive items in 1-3 days. One week later I contacted paypal (which I pd with) the items were finally shipped. DON"T BUY FROM PROKENNEL.COM, nothing but problems. 1800Petmeds got my order in 3 days Plus free shipping.

I ordered one product and they shipped another and refused to take a return.
I will never shop at this site again and recommend that others stay away.

I most definitely WOULD NOT order from this website. I've read the reviews and wish I had read them BEFORE I ordered from them. Their website says they ship within 2 to 3 days. They DO NOT. I ordered a special blade for my grooming shears and paid extra for expedited shipping because I had to have them to get my dogs groomed before taking them with me on vacation. I received an order confirmation but did not receive a shipping confirmation. Finally, after waiting 5 days, I sent them an e-mail requesting the status of my order. Two days later they responded, not with an explanation, but with a tracking number. They did not shipped my order until 8 days after I placed my order and then it was only after I inquired on it. Then, keeping in mind that I paid more for quicker shipping, they shipped it the slowest way possible and it took 5 more days for me to receive my order. Needless to say, I didn't get my blade in time and it cost me $200 to have my dogs groomed. I was furious and I told them so. They came back with a lame, insincere apology. I demanded that they refund the extra shipping costs I paid and they said they would but it's been 5 days and they haven't done it. This company is a joke!

Wow, I can't believe I didn't see these reviews before I ordered from this shady website. I ordered an expensive dog crate cover for the crate in our LR. A few days later, I realized I really don't need it, so I emailed (first method of contact listed on pro kennel site is the *******@prokennel.com address I used) and asked for them to cancel the order. No response. A few days after that, I finally got the order confirmation (wtf?) so I emailed again. No response, so I called. The service reps are *horrible*. I sensed they were trained to give people a really hard time when they wanted to return things. "Why, what's wrong with it" is one of the questions I was asked. "I just don't need it after all" was apparently not an acceptable answer. I was told the owner would call. She eventually did, and she was equally unpleasant. I played phone tag for a few days, and had more unanswered emails and more defensive customer service reps, and finally I decided to just file a complaint with the BBB. That got her attention and I had my money back within an hour.

Wow. I ordered on September 3. Today is the 16th, and I still do not have the meds which my dog REALLY needs. I emailed twice and got no response. I called them 2 days ago and they didn't even know they had messed up my order (it was lost?). They waited 4 days to fax my vet to confirm the prescription. When I called to find out the status of the order, the proprietor told me it wasn't her fault that I hadn't gotten the meds, it was the Pharmacys. She then got very upset that I wanted to know if and when I would get my delivery, in spite of her telling me repeatedly it was in the mail (I called a few days in a row for an update, as she failed each day to send me any tracking information- which she promised each day), and refused to take any responsibility for the delayed Rx, for their lack of communication, or for the confusion. DO NOT ORDER FROM THIS BUSINESS. I wish I had looked up reviews before hand. Horrible customer service, no dedication to honoring commitment to be timely.

Orderd 10 days ago and haven't received product called and they could not give me any information and would not allow me to cancel I will never order from them again

NEVER AGAIN! I ordered my item on June 3rd. Weeks passed and I never received it. I finally emailed them on June 19th regarding the status of hte order and Allison returned my email saying that they would have a shippment confirmation "shortly" and would forward it to my email. I never got forwarded a confirmation. Finally on June 24th I received my package. Not only was the USPS envelope open but so was my item's packaging! I'm just glad I didn't order medication from this seller. I purchase TONS of dog products monthy since I work in pet care but I will NEVER order from this company again. Very unprofessional.

Owner or rep called our clinic. She was very cryptic about who she was & demanded we authorize a prescription since we "screwed up the first time." Apparently we gave our client a written prescription for Heartgard instead of the Interceptor he requested. My receptionist tried desperately to understand the situation and explained we had no notes & would need to contact the client, but then handed the call over to me, a supervisor. I again told this prokennel rep that I would have to get permission from the client before authorizing or even discussing the pet's medication (we respect our client's privacy). I went so far as to admit that just because we had no notes, didn't necassarily mean the client didn't request the medication- I just had to make sure. This woman was in such a hurry to have it done immediately- it made me highly suspect. When I wouldn't give in, she kept saying, "So, I'm going to call this person and tell them you refused to correct the situation." I finally just hung up on the woman & called our client. The client confirmed their wishes for Interceptor through this company & I called in the RX (to the same woman) within 3 minutes of talking to prokennel. Had I seen all the horrible reviews, I would have given our client a heads up. Now that I know, our clinic will be aware for our clients. Note to Prokennel: poor service loses business. You can't be rude to anyone if you value your rep.

Ordered Medication for my dog. My credit card was charged immediately. Was told they would ship as soon as my Vet faxed prescription. Called the following week to find out if shipped as I received no shipping information. Got no answer, left message, no call back. Called again and was told they just got the approval from vet (not true they got the same day faxed) and would ship the following working day which was Monday.
Emailed Monday and was told again, they JUST received approval. I asked for the order to be cancelled if they had not shipped. No response. Emailed Tuesday and asked if they shipped. No response. Emailed Wednesday and told them AGAIN to cancel the order if not shipped.
4 hours later I received a shipping notice it was sent USPS. Emailed and told them I had cancelled the order as I had to get medication elsewhere. Prokennel refuses to cancel order, and refuses to take their product back.
Called to protest my credit card charge with the bank. They called Prokennel. Allison owner of Prokennel is not a nice woman. She lied several more times, and is rude, she bashes veterinarians and blames everything on everyone but her own faultly business skills.
I have proof of emails, and phone calls. Allison states she will take me to court for fraud if I return her product.
DON'T DO BUISNESS WITH PROKENNEL!

The company seems to be in a state of confusion. 3 weeks and our order has not shipped. Can not give any status. Do not use!

It takes weeks to get the medications, the one woman owner is unable to process credit cards diligently. Very poor customer service!

Haven't gotten my order from over a month ago. They sure don't waste any time charging your card, though!