PromBelle

I just wanted to let everyone know about the policies of Prombelle.
I Know that many if you, Just as I, have had the very same problems... garment is the wrong size and also the wrong color.
I have received an offer of a 5% refund and also may keep the useless dress... if I look through the atic I may find an old doll of my daughters that it may fit... I ask everyone that reads this review to NEVER order from this company and also to write reviews as to the reason why you did not order anything from them

Very disappointed in this online site, First was told I would get a email as to when dress was shipped I did not. Then when we recieved the dress the dress looked nothing like the picture we had ordered, as well as the whole left side of dress had not been finished thats rights the beads and sequence not on one whole side are u kidding me so had to pay another seemstress to finish what this company should of did from the start... flat out a joke company and would never recommend nor buy from this site/company again

If you have money to throw away and you want to just flush it down the toilet then go ahead and ignore my review. Otherwise, Be aware, this http://www.prombelle.com/ is a scam site. I purchased a dress that was priced at $119 and I ended up paying $230. When i received the dress it was not what I had purchased. The quality was poor, the measurements were completely off, the dress did not fit at all, and the length of the dress was twice my height. When i email the company ( because they do not have a 1800 number, they did not answer., it took 7 emails on different days for them to acknowledge the email. Their answer was that they can not do refunds. Under no circumstance. They suggested for me to go get the dress tailored in my local area. And pay additional to fix the dress. THIS IS THE WORSE COMPANY THAT I HAVE DONE BUSINESS WITH...

I have all my answers right here from all of these horrible reviews. So glad I read the reviews before I ordered the dress and lost my hard earned money!

I kind of thought something was screwy when I messaged with a LIVE REP about returns and received no reply!

The dress I ordered didn't fit at all. I had it custom made just to be sure it was just right. I measured everything on my body twice and I had my mom measure me a third time just to make sure. I followed all the measurement directions and looked up anything I was confused about, like hallow to floor. When the dress arrived it was completely wrinkled everywhere. Absolutely nothing fit. The back of the dress had snap on buttons. I couldn't even bend over slightly, I thought I had broken it when the strap snapped off. They couldn't have at least used hooks?!? The only good thing I can say is it was delivered on time. I had just enough time to have it tailored, for half the price of the actual dress, before prom. I'm never buying a dress online again. It was very disappointing. I thought it was great to get a 200 dollar dress instead of a 500 dollar dress at an actual formal dress store, but I guess I got what I paid for... a cheap, poorly made, uncomfortable dress.

They refused to take back a dress that is way to big and to top it off they wanted pictures of my daughter measuring her breasts, waist and hips. We already sent pics of her in the dress and her measurements. I informed them that soliciting a minor to distribute pornographic pictures of herself is illegal here. So they asked for her measurements again I think that's the 4th time. We have been going back and forth on this for over a month and they have no intention of taking it back even though they sent a dress that was way to big. DONT ORDER FROM THEM ITS FRAUD

If I could give this zero stars I would. This dress was the ugliest piece of fabric I have ever laid eyes on. Not AT ALL what was pictured in the photo. The quality was horrible, very clearly made somewhere in China. The breast pads were visible and sewn in crooked, there was very very visible yellow-white mesh on the entire dress holding the lace together, I can't lift my arms, the slit was too low and bunched from poor sewing, and worst of all, the customer service told me the dress "looked just fine" and refused to give me my money back. Not a single girl would ever wear that in public. WORST SITE IVE EVER SHOPPED ON

This site is very unreliable. If you order a dress from this site do not expect it to turn out well. Not to mention the horrible customer service. The dress I ordered did not come in looking like what I ordered, so I politely asked for a refund, and they denied it offering me $6 to compensate for the $150 I spent on the dress. VERY DISSAPOINTED. Do NOT order from this site!

DO NOT ORDER FROM THEM. I ORDERED A DRESS THAT REQUIRED BEADING. WHEN I GOT THE DRESS, ALL THE BEADS WERE LOOSE AND COMING OFF. PLUS THE FIT WAS NOT "CUSTOM" LIKE I PAID FOR. THEY WORK OUT OF CHINA SO THERE IS NO RETURNING OR ASKING FOR HELP. I SENT THEM PICTURES AND THEY SAID THE DRESS IS BEAUTIFUL, "WE ARE GOING TO LET YOU KEEP THE DRESS AND GET 5$ OFF YOUR NEXT PURCHASE". ARE YOU KIDDING ME? 40 EMAILS LATER THEY ARE STILL SAYING THE SAME THING. THEY WILL GIVE YOU CRAP AND THEN CALL YOU A LIAR FOR YOUR COMPLAINTS.

Wish we found these reviews sooner. My wife discovered this site while looking for our daughter's prom dress. She placed the order before we read the fine print. After reading, we had asked questions through the online chat service. The "chatter" was indignant that we dared to ask questions about our purchase & disconnected the chat.

We immediately cancelled afterwards. Their return policy clearly reads "cancellations must be received in less than 6-hours." Our cancellation was sent in 15-minutes after ordering; I have email receipts confirming this. However, PromBelle is denying that the order was cancelled within the time allowed.

Everyday since we have cancelled, a different customer service agent emails us that we owe them 50% because we cancelled. I have responded multiple times in a very professional manner that we cancelled due to their unprofessional behavior within the allowed time and that we are not going to pay them $0.01, let alone 50%.

I have contacted my credit card to dispute the charge. On my last email, I advised them of this & their response was that they are now going to double-charge my credit card.

Just stay away.

This site should really be shut down, the customer service is awful and they claim that they will give you your money back they will not do not even count on it, they are completely useless as a company, THINKING ABOUT SUING!

It was a mistake to order a dress from this company. The dress did not fit properly. It was way too long, even when wearing my highest heels, and worse, the rhinestone/crystal detailing on the back was PURPLE, not clear, as depicted in all the photos of the dress. Not minor problems as this company seems to think! Long story short, they will NOT be returning my money, I will NOT be ordering anything from this company ever again, and I WILL be warning everyone I know to stay far away from this company due to its poor products and terrible customer service!

PLEASE don't no order from this website they want refund my money and didn't send the dress either. I have reported them to the wire fraud and better beau

My fiancée purchased a white dress from this company. The dress was delivered with an obvious red mark on the material. We took pictures of the flawed dress in the box and contacted them the same day it was delivered. Not only did we need to contact them multople times to get a response, but they refused the redund stating it wasn't shipped with the mark on it (like we love buying dresses, drawing on them with red pen, and then returning them same day).

We have sent multiple emails asking to return this product at this point, and while they have conceded that the flawed product 'may have been' there fault, they still refuse to accept the return and are currently asking us to try to remove the mark ourselves.

You cannot advertise a 7 day guaranteed return policy and refuse to honor it. Don't do business with this ripoff website--their products are cheep and they treat their customers like garbage.

Dress was of very POOR quality WAY too big needed over $100.00 more to have altered NO customer service NO way to return No GOOD! Dress was "custom" my a** it was so large that 6" needed to be cut away, Purchase made my daughter very sad... Buyer beware... TOTAL SCAM

Pictures on websites are deceiving, the dress I received was nothing like the picture advertised. The material was cheap and the cut of the dress was terrible, I swear it looked like a Halloween costume. They do not have a direct contact number, they operate only through an email (*******@prombelle.com). I sent an email including pictures of the dress received to compare the MASSIVE, UNSUBTLE differences of the dress they display on their site. Their response was even more astonishing. Quoted in their exact words "I can not tell out big problems, so we suggest you keep the dress and FORGET about the subtle error of the dress, since all dresses are hand made, it is inevitable that some tiny mistakes will be made during the process of tailoring, hope your understanding". After several emails back and forth (and not even with the same person) they not once offered an exchange. The last email received a "rep" Kris sends me a list of 3 rules in order to "qualify " for a refund--> 1 You can get a refund for Defective, Damages or Mishipped Items, Size Deviation & Color Mismatch problems. 2. Dresses that do not not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. 3. You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like".
They are not willing to refund or exchange. They are completely fraud. $200 down the drain and my sisters prom is in a few weeks. Please do not purchase from this site. I am trying to report these people and make sure this site is shut down for good.

DO NOT ORDER FROM HERE THEY DO NOT FOLLOW THEIR RETURN POLICY. THEY SENT ME THE WRONG DRESS ANNNNNND COLOR. I ORDERED EMERALD GREEN AND RECEIVED OLIVE GREEN POLYESTER AND NOT SATIN. I AM VERY DISAPPOINTED WITH THIS WEBSITE AND WOULD NOT WANT TO SEE SOMEONE ELSE DEAL WITH THESE PROBLEMS. I HARDLY EVER WRITE REVIEWS BUT I AM NOT GETTING BACK A DOLLAR FROM MY ORDER AND I AM VERY UPSET.

As I stated in my previous review, this company is horrible! Ordered 2 dresses at the same time, one was completely the wrong color top and bottom was a cheap polyester. I was a little more optimistic about the 2nd one because it was beautiful. That was until my daughter tried it on. The fabric was several layers thick and all bunched up inside and it showed horribly. Took the dress to our alterations shop and she removed 2 unnecessary layers and we went back for another fitting. Unfortunately it still looked like she was wearing a slip that had ridden up and was bunched up in front. Seamstress tried again, went back today and although she took the dress apart again, she said there really wasn't anything more she could do. She said although it was a beautiful dress, it was honestly one of the worst made dresses she had ever seen. We paid her for her work, left and went and ordered a dress from a reputable prom dress supplier. So I'm out the $350 I paid for the original 2 dresses, the alterations expense to try to correct it, and now the new dress. Long story short... Sure didn't save any money by ordering from a "discounted site"/PromBelle! Do not waste your money or time! The dresses are made in Hong Kong and they operate under numerous website names, all with the same financial address in London. Scam company!

I don't even want to give this company a 1 for rating. It's more like a -10! Gown arrived 3 weeks late. Paid $30 for expedited delivery. Such a waste of money! Poor customer service. No phone number to reach them. Only through email and when they reply back, their responses were ignorant. They are telling me I can't get my money back. Prom was 3 weeks ago. When dress finally arrived, I was told I can't send it back without their prior approval. Had to fill out a contact report form for approval to return it but got the run around and won't provide me approval. Worst experience ever! I'm sending it back regardless. I opened it once I finally got it to look at it. It is NOT the same dress as in the picture. It's poorly made to resemble the gown in the ad. Not the same shafe of color either. Way too long and oversized. Why was I not surprised. Then they tell you it's custom fitted so no refunds. That's such a crock! It was a size 10 that looked like a size 14! It's custom fitted to appear like the dress in the ad but it is nothing but junk. I have never been so furious and thoroughly disgusted with a company as I have been with promsbelle. My advice: DON'T DEAL with this company unless you want to throw your money and patience away!

DO NOT ORDER! Terrible service and quality. I received a damaged dress with holes in it and incorrect measurements. I sent pictures and tried to work with them on how to receive a refund. The most they wanted to refund was 5% and I get to keep the dress which doesnt do anything. I cannot wear the dress so why would I want to keep it? A different person emailed me back each time with a generic, duplicated email response. I also received a reply email telling me I should ignore the problem. See the email below:

On Mon, Jun 13,2016 at 10:12 PM, PromBelle Service wrote:

Thanks for your pictures, but from the pictures I can not tell out big problems, so we suggest you keep the dress and forget about the subtle error of the dress, since all dresses are hand-made, it is inevitable that some tiny difference will be made during the process of tailoring, hope your understanding

Sincerely

Andrew

Can you believe it?! There were holes in the dress! I submitted custom measurements and they were not followed. There was never any ownership of their mistake or the poor quality of the dress. They do not honor their guarantee as stated on the website. DO NOT ORDER FROM HERE EVER!

DO NOT ORDER FROM PROMBELLE. I ORDERED MY DAUGHTER A PROM DRESS AND WHAT I RECEIVED WAS TO TOTAL DIFFERNT DRESS. THEY WILL NOT GIVE ME A REFUND, AS THEY SAY THE DRESS IS CORRECT. I HAVE BEEN EMAILED BY 9 DIFFENERNT PROMBELLE SCAM ARTIST AND MORE THAN 15-20 EMAILS, WITH THE SAME OLD RUN AROUND. I BELIEVE ITS THE SAME PERSON CHANGING THERE NAME. THEY SAY CUSTOM MADE... HOW SO, YOU NEVER ASKED FOR MEASUREMENTS! IM PUTTING THE WORD OUT ON THIS FRADULENT COMPANY. I DONT WANT ANY OTHER PERSON GETTING SCAMMED BY THIS CON! We ordered the dress on the model and received the total wrong dress! With the dress and shipping its was close to $200. I'm a single mother who saved to get my daughter her prom dress and now stuck with this rag. I am so disappointed. My daughters one and only prom ruined by there horrible people.

I placed a prom dress for mine daughter 3 1/2 before prom. Jaly from Prombelle stated it would be done on time