ProntoCharger

Totally awful. Ordered a charger and paid for next day shipping. Got an immediate email of the bill, but two days later, no charger, the website has no record of my order number and the phones are not answered either after business hours event though the site says they answer 24/7 or during regular business hours. I will NEVER use this site again.

On January 2,2014, I ordered a charging plug for our Asus tablet. My bank card was charged the next day. On 01/04, ProntoCharger advised us that they no longer carry the charger and that we would receive a credit in 24 to 48 hours. Eight+ weeks later, after 4 e-mails and 3 phone calls, still no refund. We kept hearing "one to two days". Finally, today (after 9 weeks) I received a credit on my bank account. ProntoCharger needs to get its act together.

Did not read reviews before I ordered and wish I had. I ordered the expedited shipping, but got note saying it was delayed. Took 3 weeks to get it and they still charged for the expedited shipping. They show pictures of the OEM chargers, but what you get is not OEM--it is something different. Mine is working so far... we shall see how it goes. For the price it seems a good deal--provided the charger actually continues to work. Just be ware that 1. Do NOT order expedited shipping 2. The charger will not be OEM. Otherwise, no issues.

Ordered a charger for my laptop on May 23..."same day shipping" went out on May 29... still haven't gotten the charger and it is June 2. No reply to emails,
No tracking info. I will order from Amazon and get it in 2 days,
May dispute credit card charges... pronto... not..

In the beginning, I thought I was getting a great deal! Then a few months later, my power cord died. They replaced it and shipped it for free. Then less than a year later, it dies again, now they want me to pay the shipping charges to replace it. Sorry... That dog just won't hunt. My computer is dead without it and I'm the one who has to pay to keep getting faulty chargers. I don't think so.

1 star only because it would not let me give them 0 stars. Dishonest or just incompetent, it's hard to tell. Do not believe it when they say they ship the same day. You will be luck if they ship it within a week. I am 15 days from when I order and still no package. I ordered the same item form a different seller and I got it in 4 days. Customer service will respond but they are not very helpful. I had to request the shipping information. The shipping information has not been updated in a week, and I still don't have my item. And now they will not respond to me at all.

Imitation Apple chargers - Shoddy work - Had to return 2 and still have not receive my refund. When I call, they say it should be processed by the end of the day. How many end of days should it take to give me my credit!

Site says they operate 24/7. I placed an order for a laptop charger and paid extra for expedited shipping (within 2-3 days) FedEx or USPS. It has been four days and I've just received an email that they shipped today. So much for them operating 24/7. I should have received my order by now. Don't pay extra for shipping, it's a sham. We'll see how the product turns out when it gets here. My hopes aren't too high.

I'm afraid I've had nothing but bad experiences with Pronto Charger. In the first place, they sent me the wrong product. Although I returned it more than a month ago, I still haven't received a refund. And while I've been told (twice) said refund is on its way, there's more: they also charged me for shipping--both ways! ("Shipping is never refunded.") Sheesh. Please keep in mind that I was sent the WRONG part. So it's cost me (assuming the long-lost refund does eventually arrive!) between $15 and $20 in shipping charges alone to have Pronto Charger ship me a lousy little adapter that I didn't order. Needless to say I won't be doing business with Pronto Charger again and don't recommend them. (By the way, the adapter they sent was quite different from the one they had pictured on their website, and while they charged me for a long cord, they sent the short one.)

This company has the worst business practices of any I have dealt with over the Internet. I ordered a charger and paid for next business day delivery.
They sent it second business day delivery and it didn't get here before I left on a trip. After much haggling they agreed to refund my account if I returned the charger. Fedex returned it months ago and I have made numerous inquiries of the company regarding the status of my refund. Each time I get a message saying they will be back to me in one business day but they never have.

Do not order from prontocharger.com. No such thing as same day shipping, next day shipping, etc. After days, I emailed them and asked if it had been shipped -- the response was a USPS tracking number that I could not track for 24+ hours. Tracked i but the tracking stopped several days ago. Wish I had looked at the reviews first. Will contest the charge and contact BBB.

It was my second or maybe third purchase from prontocharger.com when they really disappointed me. They shipped the wrong battery. It wasn't even close to what I ordered. I email them right away, no response. Email them again a couple of days later, no reply. Call them, no answer, call the next day, no answer. Where is promised "world-class service and support"? Finally, I bought battery for my laptop from another company, write about them later...

Add my voice to the growing chorus of detractors. Placed and order for a charger that was immediately charged to my card. I paid extra for 2nd day shipping. About 5 days later, nothing had arrived. I followed up and was informed that the product is out of stock and would not be in until the following Wednesday. Of course, I cancelled my order. Lets see how long the refund takes.

I ordered 3 chargers in January and received them promptly. They were not what I wanted, so I returned them and requested a refund. I'm still waiting, as of 3/24/2014 for my refund. They have said 'it is processing' for over a month.

I would not recommend this company.

Dont use, needed a charger over nighted 2 days later I called still no charger, So I cancelled order. Friday they are delivering after I cancelled order. Told them What part of paying extra money to have it shipped over night does not mean 5 days shipping reg shipping.

I ordered a charger for my daughter's tablet. We received the charger but it broke within a week! I immediately sent a note to support and my email was acknowledged but I have not received a word from this company on what to do to exchange this charger for one that works! HORRIBLE Customer Service and cheap item. Problem is still not resolved and these idiots have my money.

I tried to order a battery, a/c adapter, and cord for my daughters laptop. Everything seemed fine until I received my order. There was no battery or the longer cord I ordered, except they charged me for all of the items, while never acknowledging the fact the battery was and had been out of stock! Now they keep telling me my refund has been taken care of, yet it has never been credited to my account. Everyone needs to know what a RIPOFF this site/company really is!

Same story as everyone else, no product, no refund. I even talked to a representative and was told that the product was in stock. Paid extra for ups blue, waited and waited, but no product. I went on their website and of course order number not found. I ordered the charger on 08/29/13. Chatted with the company on 09/05/13 & was told that the product was on back order & no ETA. Still have not received a refund. They continue to accept orders for the same product online even though they know they don't have the product. Bad business

The replacement MacBook battery I ordered from Everycharger.com was worse than the 4 year old battery that originally came with my laptop. I contacted them to initiate an exchange, and had a miserable time dealing with their customer "service" department. I sent the charger in to exchange and didn't receive the replacement for over a month. In the meantime, I ended up buying a replacement battery from Apple. I wish I had spent the extra money and just bought it from Apple in the first place. My experience with Everycharger.com has been disappointing to say the least. There is a reason there are no customer reviews on their website!

These items are falsely advertised! They are not the true brand chargers. They are off brand charges! Cancellations and Returns are extremely difficult and time consuming. With no guaranteed results of getting your money back!

TERRIBLE!

Terrible. Sent me wrong charger, made me pay to ship it back for exchange. Next one didn't work. Again wanted me to pay to send it back, but shipping costs the same as the unit itself! When I calmly protested, they hung up on me. DON'T BUY FROM THEM

I ordered a charger and paid priority shipping over a week ago and I still haven't received the charger. I called during the day after it was supposed to arrive and they told me it shipped the prior day and I still haven't received it.

The website says to contact them 24/7, but that only applies to sales...

Do not use this site! It's not worth any savings.

Placed order. After five days and no status update on order, went to their website and it was "unavailable." Didn't have a customer service number or even an address. Seeing other negative comments about this company, I called my credit card company and disputed the charge. They credited my account back for the $17.85.
After coming home from dinner later that evening, lo and behold, there was the charger. It was delivered via USPS and the mailman left it at our door. The package didn't have a return label but it was mailed from NY. The location of Pronto Charger I placed the order with was in Texas.
Today, I reversed the dispute and made sure Pronto Charger got their money. The charger is working fine and unlike the "universal" chargers available at the major outlets, it fit properly and is working perfectly. Aside from their being kind of "mysterious", they obviously processed and shipped my order with a few days. They can do much better by keeping their customers informed on the order status and with shipping info.