• Public Info Services

Public Info Services

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Overview

Public Info Services has a rating of 4.1 stars from 5,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Public Info Services most frequently mention good information, great app, and social media. Public Info Services ranks 6th among Reference sites.

  • Value
    18
  • Quality
    17

Proactively asks for customer feedback

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 74.7%
Positive
413
Neutral
74
Negative
66
How would you rate Public Info Services?
Top Positive Review

“Found family and am hesitant to contact them my mom...”

Jennifer M.
9/12/24

Found family and am hesitant to contact them my mom died 2006 and we lost contact with all our family I'm just needing them and this site did more then imagine able

Top Critical Review

“None of yalls information is up to date”

Andrina L.
9/19/24

None of yalls information is up to date. Like any of it. Names, locations, if certain people are deceased. I want my money back. This is a joke. Yes there is info on here, but nothing worth paying for. It's all so back dated it's ridiculous

Reviews (5,739)

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arrest records (29)
Thumbnail of user sharif80
Michigan
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

A lot of inaccurate or missing important informaton. It would also be helpful to have the ability to search with incomplete information. Ex. First name, age, address, etc. but don't know their last name.

Reason I chose this business:

Victim of home invasion on 12/06/22. LE has been incompetent. I feel like I have to do the footwork and battle to be heatd, mistskes corrected,etc. If it was more accurate,it would be worth the noney. My own info is wrong.

Thumbnail of user sherrieo10
Washington
1 review
1 helpful vote
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February 9th, 2021
Verified purchase

Complete Full reports, lists everything from family, friends, neighbors, employment, EVERYTHING! And it only takes about 5 seconds for a full reports on each person you enter! Best background checker I've ever used. Amazing! I Highly recommend this sight

Reason I chose this business:

Because the other sites I've tried don't give full reports, and they take forever to pull up very little and they email you the results. Too time consuming. Most results are inaccurate or incomplete.

Thumbnail of user paulag163
Arizona
1 review
0 helpful votes
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January 18th, 2020
Verified purchase

I really liked it at first until i looked up my records and saw i was convicted of 2nd degree murder. Which i know its not me but still a little scary if someone from work or whoever and see this. Is there any way i can fix that?

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lje6
Kansas
1 review
0 helpful votes
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October 14th, 2021

Pay $2 and get singed up automatically for membership, if not declined in 7 days. No guarantee you will receive any email confirming membership and account logon to decline further automatic charges that may accrue. Mine went to SPAM folder and set unread for 6 months until $29.94 recurring monthly chanrge showed up pending on Credit Card account for further confirmation by me. Of course, I paid the $2 originally to check out the service, but never had any chance to decline membership and further monthly charges due to Junk Mail receiving notice of billing and logon. Looked like a scam originally and now it is confirmed by continued monthly charges for no services provided over 6 months.

Tip for consumers:
Not worth the hassle with this business model and its scripts for answering complain calls.

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Quality
Thumbnail of user philipr94
South Carolina
1 review
0 helpful votes
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November 25th, 2019
Verified purchase

This is an honest review. So far I am satisfied with what I have received from this company. I hope to use them in the future as I have just started a new membership. They seem to be able to quickly get records that would take me quite a long time to get and for that I am grateful! Hopefully you will find them to be beneficial to you also in saving a great deal of time.

Thumbnail of user caitlinc121
California
1 review
0 helpful votes
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October 25th, 2021
Verified purchase

I wouldn't say it's the most accurate site that I've been on for background information several people I know who have criminal activity and charges do not have anything logged. Also doesn't give you any information about the cases that you are trying to research with people if they do you have any information regarding a court issue. Definitely lacking information on social profiles have yet to find anyone that has a social profile listed here but all of the people I'm looking for have Facebook Twitter Instagram. I found in accuracies in address information, relatives and neighbors associated with the Specific person of interest that is being searched.

Thumbnail of user sabref1
New York
1 review
0 helpful votes
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January 23rd, 2020
Verified purchase

These reports are very limited. I can type the person's name in Google search & find at least three arrest records & with this service you only list 1 for the person in question. Very limited information, I am not pleased & I will be cancelling asap.

Reason I chose this business:

I am trying to maintain my safety

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user garyj547
Pennsylvania
1 review
0 helpful votes
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March 6th, 2022
Verified purchase

I looked up approximately 4 people & all information was either wrong or atleast 3 yrs old. I would like my $ back. None of the OLD INFO is worth paying $30.00 & you can unsubscribe me immediately. Refund my 30.00 back to my card ending in 8847.

Reason I chose this business:

It was a mistake.

Thumbnail of user sitej38
Kelli M. – Public Info Services Rep

Dear Gary

We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week at 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.

The Public Information Services Support Team
"Protect What Matters Most"

Thumbnail of user ronh1345
Georgia
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Yee haw folks.hold on to ur hat when you find out what yer ol lady did last night

Thumbnail of user jasono962
Jason O. – Public Info Services Rep

Thank you for your review.

Thumbnail of user terranp1
California
1 review
0 helpful votes
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July 25th, 2022
Verified purchase

This background check is the best I've seen because with my $1.00 towards membership it really does allow me to see what they promised, so when my income gets a little more steady I'd definitely pay the amount each month to continue. I like to keep watch on myself because I, Terran Elizabeth Pettis am not a M I'm female but the Terran that is listed with my family is a male. How do I correct this? Thanks.

Reason I chose this business:

I wanted to run a check on myself.

Thumbnail of user bennettd23
Louisiana
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Love the high quality navigation and features as well as the graphics. Be blessed bright one. Coming from your most lucky example of GOD'S prostitute at the end of the Bible. The one who died in 1989 to come back inside of sons child who had happened to be so real it's a curse. Look at her Cheridell Conway. I am Bennett Davis. Be blessed you guys a secret for us bigger seeing people. Love ya!

Reason I chose this business:

To say happy SMART LIFE TO YOU. From one strong God to you.

Thumbnail of user bettyl630
Colorado
1 review
0 helpful votes
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September 10th, 2021
Verified purchase

I being: ms. Betty lou Ligon/a citizen of the United States of America. Am Telling the world my life story. I am researching the ethics of legality with truth. Thank you. All the information is not truthful. But. Appreciate what info you do have. I have always made my life public. It has been so blessed. But also like a " horror" book. Of international espionage. Coming out in the open. With full disclosure. Unreal. But the truth with verification. FBI

Thumbnail of user rodneyb256
Michigan
1 review
0 helpful votes
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June 2nd, 2021
Verified purchase

Great so far. I can't find what i was actually looking for, my DL information) but another then that. It's been great. I found out things on my record that's not me, so with that maybe i can get it off my back. Thanks you.

Thumbnail of user peggyj113
North Carolina
1 review
0 helpful votes
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January 23rd, 2021
Verified purchase

It's over. I'm not dead my husband died Jerry in Sept 15th2015. His oldest daughter is still using his name his SS number. U got his Aliases dead. Every phone number is mine she has on Garrison Rd where she changed his address to. I thought u needed this info. I lost my home of 32 yrs my kids n I. If u need more info I have it. Peggy Jackson *******099

Reason I chose this business:

To look up info on my husband of 48 yrs because they took my businesses. They borrowed so much money on my home of 32 yrs n it was almost paid for. All the info u have on Jerry T Jackson is a lie n they took everything away from my kids n I. Thank u

Thumbnail of user joelr137
Arizona
1 review
0 helpful votes
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January 24th, 2020
Verified purchase

Information is almost 10 years old... I looked myself up and I was disappointed to see how much info lacked so if my info is lacking then it's safe to assume that the person I'm looking into is lacking.

Reason I chose this business:

It was the first one that popped up to be honest

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jerryt151
New Jersey
2 reviews
0 helpful votes
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November 23rd, 2019
Verified purchase

I was looking at my record page down & back to the top & now it has someone else's name. So I went to the dashboard again his name not mine. When I first paged down it didn't show correct info. Looking for a job & getting a heads up & dates of my bankruptcy. It is public record & not listed. Guess I'll have to get it from the courts.

Reason I chose this business:

Looking for a job & getting a heads up & dates of my bankruptcy. It is public record & not listed. Guess I'll have to get it from the courts.

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user pherabees
North Carolina
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

The majority of info found is outdated. On top of that, hardly any info is found at all and most areas remain empty. I'm not gonna pay $30.00 a month for crap. I'm actually quite annoyed I paid $1 for a TRIAL!

Reason I chose this business:

I'm unchoosing them today. And I want my $1 back.

Thumbnail of user barbarac2761
Texas
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

The customer service agent I called was professional, knowledgeable, and helpful. She seemed friendly as well. But your website has some glitches when it comes to switching searches from one family background search to another. In fact the website was trying to make me create another account while I was logged in. I had to log out and log back in through Google's search engine with Chrome browser. Everything on my Android phone isup to date. But even when I logged in from scratch their was a lengthy lag in switching from my deceased uncle's background to my deceased grandfather's background. That is all technical glitches. Customer service was great though.
You could have been hacked because your create account and log in pages are not HTTPS secured which produces a warning that the site may be insecure. Something that may cost you but assures the security of members accessing the account against identity theft and account hacking.

Reason I chose this business:

I wanted to check the accuracy of background reports on myself and my son, get information on deceased relatives and do some property searches in my hometown, my birthplace.

Thumbnail of user deborahr974
New Mexico
1 review
0 helpful votes
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March 31st, 2021
Verified purchase

Since the pandemic I've been trying to find a house to rent and I keep Getting denied I couldn't figure out why I hear so many different things from Several creditors so decided to find out on my own came across public information services and got the answers I needed. Hard to believe that something that happened 19 years ago is being held against me even though it clearly says it was acquitted... Thank you public information service

Reason I chose this business:

I needed to find out why I was being denied over and over again for housing

Thumbnail of user jackiek306
Illinois
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I know for a fact that two of the people I'm looking up have more criminal records than vehicle violations and that's what I was looking for. I'll have to go to the actual police station now. I am mad at myself that I paid the dollar and will pass the word on.

Reason I chose this business:

You seemed more legitimate than the other site... I was wrong.

Thumbnail of user mirandac42
Texas
1 review
0 helpful votes
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January 10th, 2020
Verified purchase

None of the people I tried searching, had accurate info on their records. I paid for info, and all I got were (inaccurate) addresses and phone numbers. I know for a fact, one of them has a warrant out for their arrest and that was not on their file. This is either a a. C. or a joke. Either way, I want my money back.

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user larrym1680
Indiana
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

It gives me other people's information merged with my own and with others reports that I know don't belong to that person. Real pain in the posterior to try and figure out what does and doesn't belong.

Reason I chose this business:

To try and get updated information about myself mostly.

Thumbnail of user reginar250
California
1 review
0 helpful votes
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January 11th, 2022
Verified purchase

Found the person but no arrests, no records. I know for a fact this person has over 5 or 6 arrests. Other places have found these records. On more than one person. You need to update and get up to date with your records. That's why I am canceling my trial.

Reason I chose this business:

Thought it might be up to date with records. But sadly not

Thumbnail of user sitej38
Kelli M. – Public Info Services Rep

Dear Regina

We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week at 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.

The Public Information Services Support Team
"Protect What Matters Most"

Thumbnail of user brucel302
Michigan
1 review
1 helpful vote
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December 18th, 2020

Don't sign up unless you plan on using this for more than a month... Free trial actually cost... lol n if u do not cancel in time you are definitely on the hook for $30 so please don't even do the free trial / it's going to cost you if you do... use a prepaid card or a gift card that you're only going to use once and won't have money on it otherwise don't use your own account or they'll be in your bank account without you even knowing no emails are sent to you or anything as a courtesy but once you cancel they already got your money so they're very nice on the phone but they already got your money in a legitimate sneaky way

Thumbnail of user stephaniep1916
Texas
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

Difficult to cancel subscription and currently unable to find someone currently in prison

Thumbnail of user jasono962
Jason O. – Public Info Services Rep

We are sorry to hear this feedback; we allow for cancellation via phone, email, or online through the "My Account" section. We are sorry to hear you were having difficulty cancelling.
We were able to locate your account and have cancelled it. Please call us at 1-800-617-3169 if there is anything else we can do for you.
Thank you

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Thumbnail of user sitej38
Kelli M.
Typically responds within 10 days

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