• Public Info Services

Public Info Services

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Overview

Public Info Services has a rating of 4.1 stars from 5,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Public Info Services most frequently mention good information, great app, and social media. Public Info Services ranks 6th among Reference sites.

  • Value
    18
  • Quality
    17

Proactively asks for customer feedback

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 74.7%
Positive
413
Neutral
74
Negative
66
How would you rate Public Info Services?
Top Positive Review

“Found family and am hesitant to contact them my mom...”

Jennifer M.
9/12/24

Found family and am hesitant to contact them my mom died 2006 and we lost contact with all our family I'm just needing them and this site did more then imagine able

Top Critical Review

“None of yalls information is up to date”

Andrina L.
9/19/24

None of yalls information is up to date. Like any of it. Names, locations, if certain people are deceased. I want my money back. This is a joke. Yes there is info on here, but nothing worth paying for. It's all so back dated it's ridiculous

Reviews (5,739)

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Reviews that mention popular keywords

arrest records (29)
Thumbnail of user barbarac2169
California
1 review
0 helpful votes
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December 21st, 2021
Verified purchase

My own search on myself has completely incorrect information. Including addresses, possible relatives and wrong phone numbers and emails. Also, I have NEVER had a middle name. Barbara R Clark is not me

Thumbnail of user sitej38
Kelli M. – Public Info Services Rep

Dear Barbara

We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week at 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.

The Public Information Services Support Team
"Protect What Matters Most"

Thumbnail of user nicolew1667
Arkansas
1 review
0 helpful votes
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October 7th, 2022
Verified purchase

So far found everything I was looking for... Not seeing enough info about aliases or relative relationships... Also wish pictures would transfer to the saved PDF files when saved, but all around very happy!

Thumbnail of user kimberlyp1353
Louisiana
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

There is a lot of information in your report about myself and my children that is entirely incorrect or untruthful. This can be damaging if you have inappropriate identities associated with our names.

Thumbnail of user karenw698
Wisconsin
1 review
0 helpful votes
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November 20th, 2019
Verified purchase

Excellent resource for information on who your neighbors, friends, family and acquaintances are. Also locates sex offenders and criminals in your neighborhood to help keep our children and everyone safe. I like that this company emails you alerts for such individuals.

Thumbnail of user karenw736
Minnesota
1 review
0 helpful votes
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January 10th, 2020
Verified purchase

I used me to check first. And you people should be ashamed. The most simple things you have wrong. It scares me to think that your gonna have a customer that ends up getting hurt because you do not give an accurate report. My 7 year old could use google to get better results.

Reason I chose this business:

I needed some info.

You are the worst thing that I've encountered in this type of service.

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user denisew593
California
1 review
0 helpful votes
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August 8th, 2021
Verified purchase

Your way off on almost every search. One close friend died in 2008. You show it perfectly, except you have her working and starting a corporation in 2019? She'd been dead for eleven year's. Also you have her ex husband's home address at my office. He worked for me but didn't live in my office. Other than not paying attention to detail? Your doing a great job.

Reason I chose this business:

Trying it out.

Thumbnail of user robertd1105
Washington
1 review
0 helpful votes
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February 6th, 2020
Verified purchase

The only reason I paid for this is cause the website advertises mug shots from arrests. Could not find a single one anyone including myself who have been arrested and booked. For this reason, I believe it's false advertising just trying to take your money

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user hollyh544
Alabama
1 review
0 helpful votes
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January 27th, 2022
Verified purchase

Interesting - Was happy my professional affiliation was listed on mine because it was important to me. I saw a few records on others, but most of the time, they don't tell the whole story which is for the best. You get an *idea* about the person and clues to follow-up on. I was looking up a practical stranger but decided to check my own. Neither of us look bad! I'm considering looking up a few known criminals to see what I find. But I'm only curious, have no ill intent, and am incredibly private, not a lover of gossip. Thanks for this site!

Reason I chose this business:

Google search had this as an ad. I checked for security and certification of the company; so far so good... Or, reason I looked for a service like yours: Got bad vibes then witnessed some evil behavior in an acquaintance, heard some rumors, decided to look this person up. She threatened another (sorta) friend & I'm curious to see if this is a dangerous person.

Thumbnail of user emergencya1
California
1 review
0 helpful votes
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November 22nd, 2019
Verified purchase

I'm sorry to say that while i was looking up my own history it was not very current. It doesn't show resent addresses. Last shown is from 10 yrs ago and no record of my DL or anything. So im curious how up to date your services are?

Reason I chose this business:

I was hoping to find out if there is an eviction that shows up on my husbands history report. We are trying to find housing and no one will rent to us with an eviction. Ur services show none found however there is something that keeps coming up when we're applying to places saying he does have an eviction. Im trying to get info on when and where he was evicted from so we can get it removed. Disappointed that your service was not helpful. Sorry.

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user aprill490
California
1 review
0 helpful votes
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March 9th, 2023
Verified purchase

It doesn't give enough info to view like for instance arrest records, etc.
I ran a person's name who has the same last name as myself (no relation) n it posted my relatives on her report. N this person has an arrest records but nothing came up.

Reason I chose this business:

Needed to look up info on myself.

Thumbnail of user lavondab3
California
5 reviews
2 helpful votes
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January 5th, 2021
Verified purchase

It's gotten me years to get to this much information, although I quit for a long time looking, which I had began "2000". Now that we are really into the information age technology, this service by far is great. It has a real easy format to follow, packed with tons of information. I would highly recommend it!

Reason I chose this business:

Tried others, and i thought I would try youall.

Thumbnail of user blainec41
Washington
1 review
0 helpful votes
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June 28th, 2022
Verified purchase

This is possibly the most amazing thing, and to top it off,,, I 100% have access to everything that was offered, in less than 4 hrs its benefitted our whole family to make amends to a dear friend, thank you to all that is involved in every process, well done!

Reason I chose this business:

Honestly, after reading what was said it could offer, most always if it sounds too good to be true, well, its not, and I don't mind a bit to admit, I was proved otherwise.

Thumbnail of user barbaraw1754
Wyoming
1 review
0 helpful votes
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February 3rd, 2022
Verified purchase

Can't find correct info. In many reports. Such as known arrests and bankruptcies. Many people didn't come up at all. Tried to find sex offenders living near children in my family. Unable to tell how close or far they were so info. Was useless to me.

Thumbnail of user sitej38
Kelli M. – Public Info Services Rep

Dear Barbara

We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week at 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.

The Public Information Services Support Team
"Protect What Matters Most"

Thumbnail of user jamieg655
California
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

I have a date of birth but your site does not allow me to do that instead I have to search through every single name with a roundabout year and age which brought me from 100 to 61 so this has been time consuming at best

Thumbnail of user lisad3448
New York
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

I Googled myself to see what the information is on my background check and a lot of it is missing so I assume a lot of it is missing on everyone else that I Google also and some of it is wrong

Reason I chose this business:

Because I need to file divorce papers and my husband will not give me his current address so instead of hiring a private detective before I go to court or before I file them I thought I'd give it a shot here

Thumbnail of user jasono962
Jason O. – Public Info Services Rep

We are sorry to hear this feedback; we update our website constantly and report on all information we have available.

Thumbnail of user angelag1903
Florida
1 review
1 helpful vote
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April 18th, 2023
Verified purchase

I have found several inaccuracies with multiple searches which I am fully aware of and have cancelled my membership. There are no complete and accurate info available. Also,I searched myself and found incorrect information about my phone numbers, previous addresses, possible relatives etc… Very unhappy with the service provided. I also searched family members for criminal records and found none where there should be multiple histories?

Reason I chose this business:

I ask myself the same question?

Thumbnail of user christinag474
Texas
1 review
0 helpful votes
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August 20th, 2021
Verified purchase

My experience so far has been good in general. Though there is one improvement that would help the overall experience is updating backgrounds than in a more timely fashion. I only say this because I have been a member since last year and I use this routinely for safety reasons—- and new arrests/charges that had been added around the end of April 2021 that had taken place back in November 2020.

Reason I chose this business:

For the safety of my family

Thumbnail of user robertat114
Florida
1 review
0 helpful votes
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August 25th, 2022
Verified purchase

MANY records are incorrect! For instance, you have me as a repeat sexual predator and child molester! I'm a woman who would NEVER hurt a child! How on earth do you get your information? I also looked up several family members and on every single one, you are WAY off. Someone could get on your site and find falsehoods and most likely believe them. Just sick.

Reason I chose this business:

Random from internet.

Thumbnail of user coltonc33
Washington
1 review
0 helpful votes
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December 25th, 2021
Verified purchase

They're overall layout is easy to understand and easy to navigate. Also it's more detailed than other sites that generally offer background checks allowing me to go further adept into somebody's criminal History to better understand the Dynamics at play.

Reason I chose this business:

I just had a major job interview for a career job as a salesman and I wanted to know exactly what was on my criminal background because I was wrongfully convicted and I want to make sure that I can accurately defend every charge on there I should be felon free but I am not an wanted to make sure I seen what they looked at.

Thumbnail of user kathyk342
Mississippi
1 review
0 helpful votes
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November 18th, 2019
Verified purchase

Support is knowledgeable and prompt. One has to call on the phone or email them but they've been accessible to me over the last few months. I've had this site for about 4 months and it's pretty reliable and accurate.

Thumbnail of user lisam4915
Massachusetts
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

I purchased this services for dating purposes to determine if potential dates had a criminal record and known criminal records are not showing up in this program's reports. As such, it's not reliable and is a waste of money.

Thumbnail of user gaylac13
Texas
1 review
0 helpful votes
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December 25th, 2020
Verified purchase

I have looked up several people on here with correct info and for some reason you dont have them in the data base. They do have criminal back grounds. Plus I found a person on here then tried to find her again and her info disappeared from your site.

Thumbnail of user troyk108
Wyoming
1 review
0 helpful votes
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March 13th, 2022
Verified purchase

Your not. Up today. Information is only half. I'm sitting here with Ernie Oliver and he's had a bad record in jail out. And David and Ernie have bad records. You. Show there clean. Well your wrong. So where is the criminal record report. Because they both have one...

Thumbnail of user sitej38
Kelli M. – Public Info Services Rep

Dear Troy,

We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week at 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.

The Public Information Services Support Team
"Protect What Matters Most"

Thumbnail of user leannep34
South Dakota
1 review
0 helpful votes
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November 26th, 2019
Verified purchase

I called to cancel my seven day trial because I did not feel it gave me enough information with the upcoming $29 a month. But when I was offered it for less than five dollars I decided to give it another try.

Thumbnail of user randallj41
California
1 review
1 helpful vote
  • Send Message
November 18th, 2019
Verified purchase

You was able to supply me with new information which confirmed my beliefs. I will be interested to see what else you come up with in the near future. There is current action taking place, so I'm sure it takes time to become public info. I also have info on this subject that I will share with you in the near future. Thank you for your thorough information.

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Thumbnail of user sitej38
Kelli M.
Typically responds within 10 days

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