• Public Info Services

Public Info Services

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Overview

Public Info Services has a rating of 4.1 stars from 5,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Public Info Services most frequently mention good information, great app, and social media. Public Info Services ranks 6th among Reference sites.

  • Value
    18
  • Quality
    17

Proactively asks for customer feedback

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 74.7%
Positive
413
Neutral
74
Negative
66
How would you rate Public Info Services?
Top Positive Review

“Found family and am hesitant to contact them my mom...”

Jennifer M.
9/12/24

Found family and am hesitant to contact them my mom died 2006 and we lost contact with all our family I'm just needing them and this site did more then imagine able

Top Critical Review

“None of yalls information is up to date”

Andrina L.
9/19/24

None of yalls information is up to date. Like any of it. Names, locations, if certain people are deceased. I want my money back. This is a joke. Yes there is info on here, but nothing worth paying for. It's all so back dated it's ridiculous

Reviews (5,739)

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Reviews that mention popular keywords

arrest records (29)
Thumbnail of user debip20
Illinois
3 reviews
0 helpful votes
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September 29th, 2019
Verified purchase

Very impressed I found out a lot of information about people that I've been looking for for a long time. Now I know how to contact people I've been wanting to get in touch with. Customer services professional and friendly very helpful.

Thumbnail of user jessicad2176
Georgia
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

Your information is not accurate and it's way out of date

Thumbnail of user jasono962
Jason O. – Public Info Services Rep

We are sorry to hear this feedback; we update our website constantly and report on all information we have available.

Thumbnail of user staceyc668
Indiana
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

It's pretty accurate and it's fast. Pretty decent website from what I've seen so far. Stacey Carver

Reason I chose this business:

To learn about some people of nafararious nature.

Thumbnail of user jasono962
Jason O. – Public Info Services Rep

Thank you for your review, it's great to hear this type of feedback.

Thumbnail of user sabrinad47
Texas
1 review
1 helpful vote
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December 26th, 2019
Verified purchase

The experience has been ok. It would have been great but I didn't get the one thing I was actually looking for, my OWN driving record! But since I signed up, I've decided to try it out for safety in online dating.

Reason I chose this business:

Reverse phone number lookup for a person I met through online dating to see if I was given valid information; I was.

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user williamn269
New York
3 reviews
1 helpful vote
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February 18th, 2020
Verified purchase

The person I was trying to find out about was arrested and has a felony conviction and has served prison time, but none of this came up on my report. This person was arrested on 1/17/2020, but no record shows up. This service is not worth anything. No help at all.

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user stevenj298
Minnesota
1 review
0 helpful votes
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March 20th, 2020
Verified purchase

The background is showing i have a bunch of crime in florida. I had not lived there since i was 16. All this stuff is showing 06 to 08 it makes no sense im a school bus driver and a clean background i have.

Reason I chose this business:

Looking to see if some one else had my identity.

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user bridgetm186
New Mexico
1 review
0 helpful votes
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June 30th, 2021
Verified purchase

So far its been an in site full and has helped me kinda find out some what I needed to find but there is still so much more not found on your we site that should be and is not and I found that on my own you need more

Reason I chose this business:

It was the first one to pop up and cheep but need mores information

Thumbnail of user cleothaa
Louisiana
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

I love this sight. I have obtained important as well as helpful info here. As agreed to I only use it for personal satisfaction and locating certain friends and relatives. I wanted to cancel after my trial period but, you made me an offer I couldn't refuse. I'm glad I didn't cancel.

Reason I chose this business:

To be sure the status of my auntee (93) residence hasn't changed. She has has problems with family trying to move her into a nursing home and take her home. Thank you PIS for making it feasible to use your services.

Thumbnail of user randym285
California
1 review
0 helpful votes
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October 13th, 2019
Verified purchase

Overall it was quick with results, but with a few inaccuracies. I'm guessing if you were to monitor the subject it would iron it out. My review is based on the first 10 minutes. But pleased with results.

Thumbnail of user nancyh2408
California
1 review
0 helpful votes
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January 6th, 2023

I ordered my ticket for Tosca by phone - I called the number on the ticket web site. I could not purchase the ticket directly on line. I chose the seat and price but there was no way to give my credit card, etc. the phone service did ask for the card info and address, etc. Then he told me there was a $58 service charge to be added to my ticket purchase. I think that amount is way too much to charge! I've never been to the Santa Fe Opera before, and I don't mind paying for an expensive ticket. But that hidden charge of $58 was really unpleasant!

Thumbnail of user jackied142
North Carolina
1 review
0 helpful votes
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October 30th, 2019
Verified purchase

Feel safer with the ability to know who you are dealing with personally and professionally. You can never be sure you and your children and grandchildren are in a safe place, this site gives you that advantage.

Thumbnail of user randyc90
New York
1 review
2 helpful votes
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March 29th, 2018

I was denied housing and the person commented on my "criminal record." I was aghast, as I have no criminal record, so I went to "Public info services," as it was the first one to pop up in google search. On it, I found information about charges in a city I had never been during a time when I was clearly and demonstratively somewhere else. I asked the website to remove the erroneous data, and they said they would do it immediately. They did not. I revisited the website every day and every day the data is still there, lying to the public about me. They have said the right things, but done the wrong things. In my world, that is called lying.

Thumbnail of user customers92
Customer S. – Public Info Services Rep

Hello Randy,
We sincerely apologize that your experience with our company was unsatisfactory. We take these requests very seriously and are always happy to assist in the removal of information from our website. Please call us 5 a.m. to 9 p.m. 7 days a week. At 1-800-617-3169 to discuss this matter further with a supervisor. We can absolutely assist in getting this information removed from our site and are curious to determine what caused this issue in the first place.
Thank You
Public Information Services Customer Support Team

Thumbnail of user vincentw50
California
1 review
0 helpful votes
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October 9th, 2019
Verified purchase

Glad to see you added District of Columbia to the list of states. However is some areas like the greater DC area its necessary to check in DC, Maryland and Virginia. If you had another category Greater DC area which searched all 3 areas at once that would be very helpful. Also a search by email address would be very helpful indeed

Thumbnail of user hollieo4
New York
2 reviews
6 helpful votes
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September 19th, 2019
Verified purchase

I have been getting this access through white pages, but their data is very old and not at all up to date. Public info was up to date, easy to understand, and although the price was higher than I was willing to pay, they were very friendly and willing to negotiate

Thumbnail of user tammyb1130
Missouri
1 review
0 helpful votes
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August 12th, 2022
Verified purchase

It is bull$#*!. You have where I live to date but no drivers license on me. I've only had them since I was 16. My sister has been dead since 2013 and you have her still alive. You have my 1st husband still in Texas. He's been in Missouri since the early 80s.

Reason I chose this business:

Ave checked LA couple other sites out. This one is better in some areas and sucks in others but so do they all. Just another way for someone to make a killing on something people can go get for free.

Thumbnail of user lisaw2607
Florida
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

ALL of my information is ALL wrong, my whole report wrong, y'all have someone else listed as owning my house, y'all have two as living in my house, y'all also have possible relatives of people i have never heard of much less know, my whole report stinks, an a big waste of money, i been paying for this service for 3 or 4 months now, i been hoping that when i go do a search that everything is updated, but it's not, an it's not just my report that's wrong every report i pull up is wrong, i pull up only people I personally know an they are with me when I search them. Please properly update your search site, i can throw away $29.99 a month somewhere else. Thank You!
Lisa

Reason I chose this business:

I fount y'all threw my county's arrest log, i didn't know I was even on your search site untill after my report was done, when I close the search after seeing that there was a charge of $29.99 a month, I still tried to leave the search then it offered me a free 7 day trail for $1.00 I agreed, then i forgot to cancel the trail, an now I'm stuck with a crummy people search site that don't or can't update the people's information. Nuff said,
Thx
Lisa

Thumbnail of user dondab
California
2 reviews
0 helpful votes
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November 19th, 2019
Verified purchase

I know beyond reasonable doubt that a few people I have asked for a report on have criminal convictions and/or warrants; however it never manages to show up on your reports. Why is that? Whole purpose for utilizing publicinfoservices.

Reason I chose this business:

Checking criminal report of acquaintance who recently had been arrested.

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user louiss157
California
1 review
0 helpful votes
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November 21st, 2019
Verified purchase
• Updated review

I am looking at your arrest records. You do not say which state is involved. In this particular investigation, you show a DUI arrest in Grant County. There are MANY Grant Counties in the USA. Please add that very important piece of information.

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Quality
I am looking at your arrest records
November 21st, 2019
Verified purchase
• Previous review

I am looking at your arrest records. You do not say which state is involved. IN this particular investigation, you show a DUI arrest in Grant County. There are MANY Grant Counties in the USA. Please add that very important piece of information.

Reason I chose this business:

You seemed to have a lot of records, although some of them disagree with the official court records. I'm still trying to reconcile that.

Thumbnail of user toddt386
Georgia
1 review
0 helpful votes
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January 13th, 2023
Verified purchase

The information report displayed for myself is full of inaccurate information, relatives that are not related, unknown associates, phone numbers that were never mine, addresses I never lived at, and crimes I did not commit. Furthet, much of my correct and current information is missing. How do I fix this?

Reason I chose this business:

To assist a friend to check if he had a warrant.

Thumbnail of user briann1227
Illinois
1 review
0 helpful votes
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December 25th, 2022
Verified purchase

You are incorrect about many things and you do not have half of what you are claiming to have and you should be capable of locating it like drivers license and employment history and up to date living history so I can't say that I am liking your company because you are misleading people and you are not taking care of the problems you know that you are capable of solving these issues but don't

Thumbnail of user rebeccah410
Virginia
1 review
0 helpful votes
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January 1st, 2020
Verified purchase

The person's whose record I searched actually has a federal conviction that does not show up on this report. I tried to look up another person that I know has a criminal record and the report shows nothing for that person, either.

Reason I chose this business:

I was looking for additional information on a conviction.

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user roxannah12
Arizona
1 review
0 helpful votes
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July 29th, 2021
Verified purchase

Kind of confusing. You show me the person I'm looking for then find my account and then it opens on dashboard and doesn't show the person I was looking for! Not sure where to go then. Also you aren't showing all records because several people I looked up had arrests that you didn't show.

Reason I chose this business:

Cuz you are billing me for it so I might as well use it.

Thumbnail of user earls165
Massachusetts
1 review
0 helpful votes
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February 10th, 2022
Verified purchase

I'm looking for a background report like a criminal background like what he's been arrested for he's been charged with how many times he's been in jail and it doesn't show anything I could get this out of a phone book

Thumbnail of user sitej38
Kelli M. – Public Info Services Rep

Dear Earl,

We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week at 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.

The Public Information Services Support Team
"Protect What Matters Most"

Thumbnail of user shellyf53
New York
2 reviews
0 helpful votes
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December 8th, 2019
Verified purchase

I was trying to find out why once again my ex-husband was arrested. My attorney found out by happenstance at night court. I did not ask if he knew why and he did not offer. I purchased the Public info. Services just to make sure this arrest had not escalated to anything violent. It said he had no arrest record, he had been arrested 10 or more times. Never married, I was his 4th wife. 4 family members, It showed 4 inlaws, but he has 9 brothers and sisters. They did get his address correct, as far as I know.

Thumbnail of user jacquelines227
Montana
1 review
0 helpful votes
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February 26th, 2020
Verified purchase

I know for a fact that the person I pulled a report was arrested in November of 2019 for a felony charge. The report had zero for criminal. In fact they had 2 arrests that I know about. That is important so I can't give this even 1 star.

Reason I chose this business:

Trying to find someone

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Thumbnail of user sitej38
Kelli M.
Typically responds within 10 days

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