• Public Info Services

Public Info Services

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Overview

Public Info Services has a rating of 4.1 stars from 5,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Public Info Services most frequently mention good information, great app, and social media. Public Info Services ranks 6th among Reference sites.

  • Value
    18
  • Quality
    17

Proactively asks for customer feedback

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 74.8%
Positive
413
Neutral
74
Negative
65
How would you rate Public Info Services?
Top Positive Review

“Found family and am hesitant to contact them my mom...”

Jennifer M.
9/12/24

Found family and am hesitant to contact them my mom died 2006 and we lost contact with all our family I'm just needing them and this site did more then imagine able

Top Critical Review

“None of yalls information is up to date”

Andrina L.
9/19/24

None of yalls information is up to date. Like any of it. Names, locations, if certain people are deceased. I want my money back. This is a joke. Yes there is info on here, but nothing worth paying for. It's all so back dated it's ridiculous

Reviews (5,739)

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Reviews that mention popular keywords

arrest records (29)
Thumbnail of user shannahm1
Wisconsin
1 review
0 helpful votes
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January 30th, 2022
Verified purchase

The criminal records aren't up to date in wi. I've looked up many people and there should be more up to date records that are criminal and warrants and jail. If these people's charges are on ccap in wi they are public

Reason I chose this business:

Cheap and east

Thumbnail of user sitej38
Kelli M. – Public Info Services Rep

Dear Shannah,

We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week at 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.

The Public Information Services Support Team
"Protect What Matters Most"

Thumbnail of user andream1878
Indiana
1 review
0 helpful votes
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October 4th, 2023
Verified purchase

I know for fact that 2 of these people I looked up had convictions but there was no record. Same thing with other things in the reports, no criminal history, evictions etc

Thumbnail of user hoytr10
Texas
1 review
0 helpful votes
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June 15th, 2023
Verified purchase

Good except for your listing for emails and state issued DL's don't want the actual # but to know current status. My personal report had nothing, I find true on others

Thumbnail of user josepha331
Michigan
4 reviews
0 helpful votes
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November 29th, 2021
Verified purchase

I used this site to look up my daughter's boyfriend. Thank goodness he was honest with me from the start. Well done! You eased a mother's mind greatly. YOU ALL ROCK.

Reason I chose this business:

To check out my daughter's new boyfriend.

Thumbnail of user melissam628
Georgia
1 review
0 helpful votes
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June 10th, 2019
Verified purchase

Im satisfied with the results of my searches and the information that was provided. Except for this review thats making me write at least 100 characters

Thumbnail of user nicholeb197
Florida
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

The information is much more limited than I anticipated and hoped. It does have it's benefits... Searching unknown number calling, property look up, background check (although very limited)

Reason I chose this business:

I am a family support specialist & it allows me to learn about who I am going to see. Also helps me locate anyone pertinent to my job.

Thumbnail of user leslyr19
Maryland
1 review
0 helpful votes
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December 4th, 2021
Verified purchase

It gave me no information what so ever! Other than the prices of the locations one has lived at before! If I wanted to know that, I could just go in Zillow.

Reason I chose this business:

To find out Information.

Thumbnail of user sitej38
Kelli M. – Public Info Services Rep

Dear lesslee12@gmail.com,

We're sorry that your experience didn't meet your expectations. We'd like to understand where we fell short. Please call us 5 a.m. to 9 p.m. (Pacific Time) 7 days a week at 1-800-617-3169 to discuss this matter further and any of our helpful team members will be happy to assist you. If for some reason one of our team members is not available, simply leave us a detailed message and we will get back to you as soon as possible.

The Public Information Services Support Team
"Protect What Matters Most"

Thumbnail of user saraj530
Arkansas
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

I've searched my own personal record to see if it's accurate, kn[wing I had past arrests/charges, but yet it comes up with none.however my info is spot on hmmm. Not so accurate if you ask me.

Reason I chose this business:

I thought it was accurate, as it desc=ibed on the "sponsored ad"

Thumbnail of user feliciat79
Virginia
1 review
0 helpful votes
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September 22nd, 2021
Verified purchase

Same exact info for multiple people, that's impossible…. Criminal records, charges, same case number etc…. Not sure about the info your sight provides some stuff seems to be inaccurate

Reason I chose this business:

Looking for a friend

Thumbnail of user kathleeng257
Texas
1 review
0 helpful votes
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December 5th, 2019
Verified purchase

This site was accurate and helpful. I would recommend to anyone. I believe we all should know what reports say about us so we can correct any wrong information.

Thumbnail of user jessed138
California
1 review
0 helpful votes
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January 25th, 2020
Verified purchase

So far so good - only 1 day into the trial. You should ask this question like 3 days in. That would be a better representation of the user experience.

Reason I chose this business:

Check myself and co-workers

Thumbnail of user mandim9
Michigan
1 review
0 helpful votes
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November 8th, 2019
Verified purchase

As parents, this service helps us feel safer about who our children interact with. Also, keeping an eye on our own personal records is vital in this civilization.

Thumbnail of user maryt535
Washington
1 review
0 helpful votes
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January 5th, 2020
Verified purchase

The info so far is well outdated and doesn't contain any current info for the people I have searched. Too much missing overall that can be found elsewhere

Reason I chose this business:

Popped up as an ad

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rosemaries113
Pennsylvania
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

Great for a guess on things, but won't pull up valid documents like marriage, divorce, gun permits, etc. Some people don't even come up on here at all.

Reason I chose this business:

I tried to find out if I'm divorced. It didn't even show up that I was married.

Thumbnail of user janiceh382
Missouri
1 review
0 helpful votes
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January 3rd, 2021
Verified purchase

I know for a fact that a lot of your information is not correct. Hopefully no one with any importance depends on this site for information because it could really damage someone's lively hood.

Thumbnail of user byardc
Georgia
1 review
0 helpful votes
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October 9th, 2019
Verified purchase

You had a superior search to any other, however, once you have all the records I could not view them except for the first time. So, that does not suit my needs. L thanks

Thumbnail of user lizb532
Oregon
1 review
0 helpful votes
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August 23rd, 2023

First of all, it does not have information it advertises. Second, there is no way to cancel your account. There's a "cancel" link that does not work. The "manage account" does not work. The number they have to cancel account is just an automated message offering BS that I do not need. It then asks for the company I am trying to reach, says not found, and then gives me a different number to call. I call that number and I literally got the same automated message to call the number I JUST CALLED.

FRAUD COMPANY! NO GOOD. Other reviews are FAKE

Tip for consumers:
FRAUD FRAUD FRAUD FRAUD

Service
Value
Returns
Thumbnail of user williamb1322
California
1 review
0 helpful votes
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November 9th, 2019
Verified purchase

The number one reason for this inquiry was to view my driving record. You stated in your bate message you had it. After paying your fee it now states none found.

What a racket!

Reason I chose this business:

Looking for my driving record.

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user theresap827
Georgia
1 review
0 helpful votes
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December 22nd, 2023
Verified purchase

Info provided is useless. I even did a search on myself to confirm accuracy and it is NOT very accurate, wish I had done the trial on a different site.

Reason I chose this business:

I needed to find info on my ex for a court case and very little to no info provided.

Thumbnail of user saram450
Wyoming
1 review
0 helpful votes
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September 13th, 2019
Verified purchase

There are several court and arrest incidents within the past 10 years that I am aware of, related to the individual I searched, which were not listed.

Thumbnail of user kathleenb2410
Michigan
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

There seems to be allot of important information missing from the reports.

Thumbnail of user jasono962
Jason O. – Public Info Services Rep

We appreciate your feedback; we update our website constantly and report on all information we have available. We hope your rating reflects an overall positive experience.

Thumbnail of user kaylenec5
Texas
0 reviews
0 helpful votes
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January 16th, 2022
Verified purchase

I paid for this site, and the information isn't up to date on the person I'm looking at or myself. Has me living at a place I haven't lived at in almost 7 years. Load of crap

Reason I chose this business:

Thought you would be able to give me information. But your site failed to even be current enough to do so. Waste of money.

Thumbnail of user sitej38
Kelli M. – Public Info Services Rep

Dear Kaylene,

Please be aware that our site includes billions of data elements that are available in our national database. If you are not seeing information on our site, then that means that the data you are looking for is not publicly available. So, even if you are positive that something occurred, it’s not guaranteed that the information has been digitally archived correctly by the court system or governing agency so it’s possible that your data is not yet available. For some people this is a good thing because negative information might be difficult or impossible to find.

In addition, every county processes their data differently and sometimes there are delays. As a member, you will be emailed with an update when any information on the people that you are monitoring changes. This way you will always be the first to be alerted.

One of the key features of our membership is your ability to run unlimited background searches and create reports on as many people as you like. We recommend you run a check on yourself and your loved ones so that you know what information is publicly available, you might be surprised and some of the information might not be correct. In addition, you can monitor up to four people at a time so if any information changes in our database on the people you choose to monitor, you get an email alert updating you of that change.
We hope this addresses your concern. If you have any questions, please reply to this email or call us at 1-800-617-3169 from 5 a.m. to 9 p.m. PST 7 days a week and our friendly member support staff will be happy to assist you.

We look forward to helping you protect your family with our service and our benefits.

The Public Information Services Support Team
“Protect What Matters Most”

Thumbnail of user celesteb128
GB
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Good although much inaccurate info. After looking myself up I am finding addresses that I never lived at. It is a shame that a person cannot correct incorrect information about their self.

Reason I chose this business:

Safety concerns.

Thumbnail of user dannyu6
California
1 review
0 helpful votes
  • Send Message
March 16th, 2020
Verified purchase

Very little real info no marriage death certificates the marriage licenses what I am searching for and there's no children listed when I search about my mother! Will be cancelling service soon...

Reason I chose this business:

Thought I would get some helpful info but was disappointed in the lack of facts.

* Public Info Services attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nikkis139
Pennsylvania
1 review
1 helpful vote
  • Send Message
January 1st, 2020
Verified purchase

I know arrests are public info and can't find most recent one on the person I'm doing background check on and SHE told me about it! You need more recent everything.

Reason I chose this business:

Well I thought it would be thorough but it's not

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Thumbnail of user sitej38
Kelli M.
Typically responds within 10 days

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