Public Storage

Once again James, at the Johnson Creek location, has been rude and argumentative. As a paying customer I find his attitude unacceptable. He has zero people skills and should not be interacting with customers.

Do not use this company. I just received notice they are going to increase my rent by 25% on August 1st. It went from $170 to $212. I could understand 3% or even 5%. But 25% is just highway robbery. We all need to band together and stop these predatory corporations from taking our hard earned money.

Unless you are planning on using their services for six months or less, this is absolutely not the place for you. Their staff at the facility were very polite and professional but the organization is both unethical and non responsive. Once you exceed 6 months expect significant increases in monthly rent above their current referenced website rates and if you bring this issue to their "WeCare" department, instead of responding to the issue I received a second notification of another price increase which will go into effect in the following month.

The above is not just my opinion. There is actually a California code: BCP *******. 2 - Business and Professional Code - Charging an amount greater than the current price.

Diana is wonderful to deal with. She is always businesslike and personable and goes well above and beyond to assist renters with any problems they may have. She was very helpful to me personally in helping me decide which size unit would work the best. Diana really is a Godsend in that she remains positive and helpful at all times. Not just during initial rental period. I am confident no matter what the issue might be, Diana is more than capable of handling the situation and finding a solution

Thank you for a, k you do, Diana

Debra K

Storing property with Public Storage is risky. Their properties are dirty and staff unresponsive. My property was damaged by rain pouring in through the roof of the unit. Their customer service is so pathetic, I refused to file a claim for damages simply to spare having to deal with these people. Beware of this company.

Public Storage Store #******* Facility Manager Pricilla is a true professional in every sense of the word, friendly, attentive and just a darn good human being. Restores my faith in customer service. Keep up the outstanding work. Public Storage Corporate should emulate her leadership to make the company stronger. Thank you Pricilla for everything!

******* Teresa was very sweet & helpful with finding the right size storage space for me at the right affordable price even gave me a tour very clean and professional business 4965 Gender rd. Go Steelers

Roger was so helpful and during my move-out. Although I'm thrilled to have my things again, I would definitely rent at this facility again if I needed to.

For property *******; ******* E. Smoky Hill Rd, Aurora, CO *******

My experience with public storage in West valley Ut was great better than I had expected. Thanks to the manager Molly she was so helpful and kind I can't express my appreciation enough for all her help.

I dont recommend storing here. This location has thrown away my items before, when a se unity breach happened and they took it upon themselves to believe it was "just junk". I was moved then into a new multi unit grouping, where I was locked access from many times, once for a few weeks because of "security" concerns.

I tried talking to the manager, recieved excuses for not being present to unlock the door accessing my storage (during normal business hours), and lecture on tone... which I did have because after years of being locked out and having my stuff thrown,, you bet I'm upset. That call resolved nothing but a "if you don't like it then you can go ahead and vacate".

When I tried to contact the corporate office, nothing. They don't answer their support line. After 3 email attempts I finally got an answer, very unprofessional response, but beyond that, still not addressing my concerns.

I will be vacating and found a better company to store with.

I had to move my stuff into storage a couple of years ago to Public Storage. I no longer need this service, but I just now noticed that I was paying $51.00 when I moved in and now I am paying $75.00. I am not a math major, but this appears to be a 47% increase. Nothing has changed, I'm renting a 5 X 10 room with no heat, no A/C, and no maintenance. As usual, trying to communicate with the corporation has been difficult. I'm very dissatisfied with this service, and hope to never deal with them again.

So they were running a special and I wanted to up size my unit. They said ok and I came in to do the paper work and move stuff. I even left work early that day to make it on time. So I go in and it is only for new customers they tell me. So now I need to move to a new place. Not great customer service with that type of policy. John in Melbourne, FL

I was with Pubic Storage for years and do you think I was rewarded for being a good customer? Only with rates that are like bring held up by gunpoint. I'm paying 125 now for what these clowns were up to 350! Every February expect high increases by these common thieves. I wish these common criminals never bought the property off Shurgood. Avoid PS like the plague if you enjoy keeping your money like me.

I rented from Public Storage in Joliet, IL. First of all, they advertise that you get the first month free, which is a lie. It's only for certain locations, even though they don't advertise this. I wasn't able to remove my belongings at the end of the month because I had just closed on a new home. I removed my belongings from the bin on the 2nd of the following month. They will charge you for a full month, no matter if your belongings are there for 2 days out of a month. When I got my furniture home and examined it, I noticed that there were mice droppings in the bottom of my loveseat. I contacted Customer Service and spoke with a supervisor who was no help at all. Do not rent from these people! I will never rent from them again.

Do not trust these people with your personal property. Their employees steal it and their insurance policy will put the burden on you to prove it. Do not put anything of value in these storage lockers. It's not worth it. Further corporate is rude and inconsiderate. Find an alternative.

Your advertising on cozy t. V. Is pitiful. It is imperative that we have to mute the television when it comes on. I'm sure if we ever need a storage unit it would not be public storage. Regarding the one with young person screaming what's the point. Thank you. Ron Montei

I have a unit in Manassas Va. At the Sudley Road location. I received an email informing me of a $52 monthly rate increase! Unbelievable and seemingly illegal. This facility does not police the grounds. I am constantly picking up nails and screws. Also, the paint on many of the doors is peeling and they have chosen to just paint over the peeling paint. The doors are also hard to raise and lower and very squeaky. And they have the audacity to stick me with a $52 rate increase. Renters beware! I will be taking my property from this facility ASAP!

His storage is designed for you to lose your things. They can raise your rent at any time other storage raise your rent once a year this storage can raise your rent 3to4 times or more a year. They say it's because of the market but yet if you look, they have storage of the same size for cheaper rates there is nothing you can say to them for them to help you they gonna say you signed the papers. This company have no compassion for people who are going through a hard time I would suggest going to extra space storage who only raise your rent once after the Covid I lost my job and my client that let me too get this storage place with everything I have but every that let me too get this storage place I started out at $388 now I am at I started out at 388 now I am at $558 if you don't want to lose your memories, don't go to this place

I rented a storage unit and I wasn't able to go to the storage for over a year. Due to taking care of a love one. When I returned back to the unit to move my belongings out. Rats had done ripped into my belongings, urinated over my mattress and left rat droplets over everything. When I went to report it at the office the staff told me Im sorry we can't do anything because you declined the insurance. Seriously! I'm livid if I had known that this place was like this I wouldn't have never placed my belongings there. Paying 100.00 a month and always on time and I'm having to get rid of my belongings that I placed there and all I get was I'm sorry it happened to you. I have pictures of it if anyone wants to see them. I do not recommend them. If you have valuable things that you don't want damaged find you somewhere because public storage is not it.

I have been unable to access my storage space for over four days due to a broken elevator and nobody will call me back on it

Do not use. They raised the rent significantly after I had my things in storage. When I moved out on the 2nd of the month they sent me an email saying I owed rent for the entire month. The next call I got caim from a collection agency saying they would accept half a months rent. I will pay them when they send me a bill for the 2 days I rented the unit that month. The unit I had was rented again about 2 days after I moved out.

9/24/22 I get a 10 by 15 for $275.2/23/23, five months later, I am told it will now cost $375. I complain, they tell me to read the contract. Obviously I am not staying - but I would never have gone there if I had known they would increase rates by nearly 25% in six months! DO NOT USE PUBLIC STORAGE.

Cant make the payment on the 5th of the month due to fraud in bank account. Called corporate they asked me to call the store where im currently have my unit and speak to the Manager to waived the $20 dollars late charge, i went in person respectfully brought her to Ms Karen att. She said pay the reg amount and let me bring it to my managers att and will called you and let you know the outcome. Last know she called to tell me they rejected when i have never been late. What a unprofessional crew PUBLIC STORAGE HAVE. IN ADDITION THE UNIT IS FILTHY AS HELL I HAVE TO BRING IT TO THE MANAGEMENT ATTENTION TO SEE IF THEY CAN CLEANED IT AND FIX THE LIGHTS AS WELL. IN CONCLUSION YOU PAY FOR CHEAP PLACES AND YOU GET $#*! IN RETURN.
Respectfully,
Alvin R.