Public Storage Reviews

This company is a big scam - at least this location in New Orleans (Tchoupitoulas Street). They engage in fraud. Here is what happened:

1) I rented a unit from them for a month; vacated the unit after that one month, paid them in full, and asked them for a receipt or something to show that I have no balance and that I vacated. It is "company policy not to print such receipts." Instead, the manager there wrote me a hand-written note that said I vacated, closed the contract and have a zero balance. I have been getting harassing calls and emails from their corporate offices, asking me to pay more, because, according to what they have in the system, I'm still occupying the place. Every time I talk to the workers at the location, however, they tell me that my account is closed but that they are incapable of printing me any paperwork showing that. I will have to take them to court and file a complaint with the Bureau of Consumer Protection.

2) When I moved in, it took 3 hours to do the paperwork. The woman there (white woman in her 40s) looked like she was on crack or some other illicit drugs. I paid my movers a good dollar, of course, for all these three idle hours, to wait for Public Storage to complete a simple contract.

3) Their units have termites, termites that literally ate part of my beautiful, expensive armoire during this one month.

4) Their advertised "$1 for the first month" cost me about $250 in all kinds of hidden fees. That does not include the monthly payments of $261 that they want from me, probably for the rest of my life, because they cannot seem to be able to close the contract.

Word of advice: once they get your debit card information, you are locked in for life with these Mafia people. They are like a cancerous tumor - I simply cannot get rid of their harassing calls and emails and I simply cannot close the contract (even though the local manager tells me it is closed). Next step is involving my attorney, and taking them down for punitive action too.

Horrific! I was given a rate via customer service 800 #, when I arrived at the unit the location manager "James" quoted me a different price and he said corporate could change my rate tomorrow if they choose to. He showed me 2 units and they both stunk so bad which is why I suppose he suggested I buy 4 Damp Rids from him. I felt obliged to use the unit since I was there with the moving company and was already in hundreds of dollars. Had I known they were going to smell so bad I would have not used it. No feedback mentioned this.
He then told me I was required to buy their lock at $20 and I couldn't use a lock of my choice. I told him I would buy one at Home Depot and he said they didn't have any. I went to Home Depot and they had it, at almost half the price. I called headquarters the following day and they said I could use a lock of my choice.
He asked me to leave him positive feedback there and then. Before I even signed a contract.
I came back a week later and needed to throw away a chair and he said they didn't have a dump for customers and if I left the chair they would bill me $100. I called a public storage up the road and Morgan said he was more than happy to dispose of the chair. Since I had no space in my car I had to put it on the roof of my car while my son held it as I drove to the other location. The manager there could care less and could not have common human courtesy to help. I am sure Public Storage is a formidable organization, I just happened to get into the worst location. This has been by far the worst experience I've had and will be removing my personal belongings from the Tampa Florida location at ******* n dale mabry.

DO NOT TRUST THEIR UNRELIABLE ONLINE RESERVATION SYSTEM!

After I made a reservation for a large unit online I received an email with a confirmation number, details of the unit, move-in date, pricing, etc. The email also indicated that "To complete this rental, just show up at the property at ******* Cowan, Irvine, CA, *******-6012 on 10/22/2015." I decided to visit the location and complete the paperwork a couple of days in advance. When I called to arrange a time to do that I was told – to my surprise – that the reservation was not available anymore because "the system" had a different move-in date and I didn't show up. The on-site managers, Sadik and Masuma tried to explain to me about "the system" and that there was nothing they can do, suggesting me to call their supervisor Todd Haynes in Santa Ana. I immediately called and left Todd a voice mail and sent him an email including my confirmation (with cc to Customer Service"), but I never got any response from anybody.

I had already made arrangements for movers, based on the confirmation I received from "the system." I couldn't find anywhere in my reservation an indication that I had to re-confirm what was already confirmed; to the contrary, it invited me to "just show up at the property." Can you imagine if I had done that with the movers and a loaded truck? THIS IS COMPLETELY UNACCEPTABLE: THEY JUST SHOWED A TOTAL DISRESPECT FOR THE TERMS AND CONDITIONS STATED IN MY CONFIRMATION!

So, bottom line, I needed to cancel my movers and I don't have the "confirmed" space, because "the system" says so, in spite of all the documentation I have in my hands.

Cammi was very helpful.
She showed me several units.
She showed me how the secured entrance and exits works
She could have not done a better job