On September 9th, I called in. I told the person over the phone that I'm looking for a deal to replace a storage space I have now. She found me a 10x15, climate controlled, drive up space for $86/month. That's much cheaper, so I agreed to leave work early to go in the next day and get my unit before the sale ends. This is a permanent price, not a first month deal, so it was worth the trouble. I did that, wasting 90 minutes and leaving work early to go and walk the space.
First of all, the person was lying, it wasn't climate controlled. But I can get a second floor climate controlled 10x15 for $92. So I walked that one and then went in to sign the papers.
Next, I had to buy their lock. I have a lock on the space I'm vacating, but I was told that I can't leave it without a lock until I move in, so I have to pay $19.99 for a lock. I looked it up, Amazon has the same lock for $7. Anyway, I'm still saving money, so I kept going.
Then comes the switch. That's right, Public Storage is a BAIT AND SWITCH company! I have another, smaller, undiscounted, space at a different facility, and that makes me inelligible for the discount? They want to charge me double what they told me. Of course, the person over the phone who quoted the rate knew about this, but suddenly the next day this is a problem?!?!?!?
I called their corporate number, and the person who spoke with me was rude and unhelpful. Then she said I could hold for a supervisor, but instead she transfered me to a voice mail box. No one has called me back.
This is a breach of verbal contract, it's illegal bait and switch, and it's generally the sign of a crooked company.
Lynn was so helpful. She answered all my questions. The place was clean and very well kept.
Great customer service will return in the future thank for watching my stuff thank you good manager
Line was very helpful she showed me the unit. I appreciate all she did. Property number *******
Stephanie is such a person people beautiful personality very calm explaning... we need Alot of stephanie's... OLSOME
Courteous, polite,& patient service was provided for me by Lavita (#*******) today at 2130 Sycamore View, Thanks Lavita, GREAT job you are AWESOME!
I went to the location on WT Harris and she was very helpful with my unit and I was very satisfied with her service.
Mrs Jenn at public storage on Broadband Dr Frederick Md was absolutely a delightful person to talk to and get my wife and I all set up...
Trina went above and beyond to help me out, smooth sailing I tell you, thanks Trina for being great
Your employees at the on Hillsboro at 1375 W Hillsboro is the best employee I believe you have Nicole and Hazra. Thank you
Overview
Public Storage Reviews has a rating of 2.5 stars from 1,311 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Public Storage Reviews most frequently mention district manager, late fee and many times. Public Storage Reviews ranks 1st among Self Storage sites.
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- Glendale, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members