Public Storage Reviews

03-31 Makaila Pappas rented storage unit F54 at Public Storage located at 8601 East 67th Terrace, Kansas City, MO *******-5671

05-18 Makaila was in a terrible car accident on highway 40 and Denton in Independence, MO. The car accident killed her mother and broke every bone below her neck except her left arm. The keys to the unit were lost in the accident and never recovered. The accident resulted in a very lengthy hospital stay at Truman Medical center. During this time her father and I were unable to obtain any form of power of attorney due to her age, state of mind, and heavy pain medications that she was taking.

The storage bill remained paid and up to date during this time.

08-01 I physically went into the location and paid cash to change the lock and for rent for the month of August. They stated they would call us when the lock was switched so we could get her and her mother's belongings. We called them a few times and it was not done. They assured us that they would call once it was completed.

09-10 Luke called Makaila to advise that storage was past due. She told him we paid over a month ago to get the lock changed so we could remove her and her mothers items. He stated that the lock was changed on August 24th but we had to pay for sept before we could get the contents. I called Luke and explained the gravity of the extenuating circumstances and that the contents were the last of her deceased mothers belongings and asked if there was any way that we could just come the next day and pick up the contents. He stated he would call his manager and call me back. I still have not heard from him.

09-13 Luke called to advise the storage was past due and she asked what she was supposed to do being crippled and having no more money. He stated he was just letting her know.

WORST experience EVER!. 1st of all I prepaid for a unit and the day before I was supposed to move in the manager told me my unit had water damage, so she had to move me to another location down the street. I understand things happen, but I was charged again for this new unit and now they're giving me a hard time about the refund for the old unit that I never used… And on top of that, the old unit was supposed to be $148 but this new unit is $174. I was told by Teresa (Property management) that I would only be charged $148 but my account still says $174… I have been on hold waiting for customer service to pick up for 30mins now because for some reason I cant get a hold of Teresa. This is a disaster, I just want my money back and to be charged the correct monthly rate. And customer service just answered my call and transferred me to a voicemail after waiting 30mins for someone to pick up… (UPDATE 2 MONTHS LATER) They still haven't refunded the money from the unit I never used which was $200, and when I went to pick up me things on Sept 4th they said I owed $159 for those 4days when I was told it would be prorated. I refused to pay it because they still owe me $200 and its ridiculous to charge $159 for 4days. I called the corporate office and customer service, and left several messages. I was suppose to receive a call back with in 48hrs. No one EVER called me back, instead they sent the remaining balance to COLLECTIONS stating that I now owe $198! THIS COMPANY WILL RIP YOU OFF! STAY FAR AWAY!

Lem Lem was courteous professional and Helpful at location:

9701 Aurora Ave N
Seattle WA *******

Thanks!

Nathen was very nice and helpful! He made it real easy and convenient. Store with Public Storage.

I use public storage and the people that help me was kind and very helpful.