Sitejabber Website Reviews and Complaints
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Puppies.com

Overview

Puppies.com has a rating of 4.7 stars from 472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Puppies.com most frequently mention great experience, fur baby and reputable breeder. Puppies.com ranks 1st among Dog Breeding sites.

service
54
value
39
shipping
15
returns
17
quality
35
This company responds to reviews on average within 0 days
+39
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How would you rate Puppies.com?
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Tennessee
1 review
0 helpful votes
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BEST PUPPY EVER OWNED
June 2, 2024

Amazing experience! Tomorrow Sophie gets her first haircut! It's been a pleasure since the first day picking her up and watching her grow!

Date of experience: May 23, 2024
Ohio
2 reviews
0 helpful votes
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Benny is the best
June 2, 2024

Great puppy love able house broken and a all over great experience …. I love my golden doodle Benny he is great … Great temperament.,

Date of experience: May 23, 2024
Mississippi
1 review
0 helpful votes
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Straightforward and Simple
June 2, 2024

I like that the price of a puppy is shown up front on this site. Everything was simple and straightforward.

Date of experience: May 23, 2024
Arkansas
1 review
0 helpful votes
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Great service
June 2, 2024

Filter worked great. Several choices. Easy search options... Breeder., breed, location. I would definitely recommend & use again.

Date of experience: May 23, 2024
Kentucky
1 review
0 helpful votes
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Found the Yorkie of my dreams
May 29, 2024

Easy to use the puppy finder part of the website to narrow Mt search to just my state and price range.

Date of experience: May 19, 2024
California
1 review
5 helpful votes
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Puppies.com is Ruined
July 5, 2022

This is a review for all sellers wanting to know if paying for puppies.com is worth it. ITS NOT!

They are offering a 7 day trial to "new" accounts and these low life scum, backyard breeders who for years never bothered to fork out the 19.99 for a membership are bumping litters of dirt cheap puppies onto the site and selling them in the 7 day window. These puppies are not registered of course but they aren't even vaccinated or wormed!

If your puppies are health tested, vetted and well cared for so you have so charge a responsible price? Forget it. While your posts sit there untouched while you pay your site fee month after month, ignorant buyers are swooping up cheap Craigslist quality puppies for 1/4 the price that puppies.com is letting them post for free. They are probably making multiple accounts through friends and family members too if they need extra time!

Best of all, they don't even prioritize your PAID posts over all of their freeloaders. No your posts are buried under dozens of inbred, flea covered, unvaccinated $200 "purebreds".

I have paid puppyfind/puppies.com 19.99 every month for 7 YEARS happily because it used to be a great tool to sell my QUALITY puppies. Now it's completely useless to me and I've already canceled my membership. I've given them $1,700 over my time with the site and it ends NOW!

From FIRST page, in front of my posts if you type in the criteria for my puppies in the search. 4 out of 10 posts on the first page of results are new free accounts with 6+ puppies each at 1/5 the market value what it takes to raise a responsibly puppy.
Date of experience: July 5, 2022
Puppies.com w. Puppies.com Rep
over a year old

Hello,

Thank you for your feedback. Your comments are important to us and they will be taken into consideration for future site improvements.

The free trial was implemented to give users time to get used to the new site and all the new updates that were made. We have had to work out a few bugs over the last few months so the free trial is still available for now.

We are making new updates on a regular basis to make the site enjoyable for all and are listening to the suggestions given.

We appreciate your loyalty over the years and hopefully you will return when the updates are implemented.

If you have additional questions on how the site works please contact us at support@puppies.com.

Puppies.com Support

Tennessee
1 review
0 helpful votes
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So happy with my puppy
June 6, 2024

I had a great experience using puppies.com. I found a great mini Goldendoodle and my family loves her so much

Date of experience: May 27, 2024
Florida
1 review
0 helpful votes
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Great experience
July 7, 2024

Great experience! Meeting new pet moms and dads who love to love 💕

Date of experience: June 27, 2024
Tennessee
1 review
4 helpful votes
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Puppy find is ok, but TakeAPuppyHome.com is FREE and it's the best!
As a breeder take a puppy home is the best place we have the best luck plus it's free

Date of experience: March 5, 2019
Nevada
1 review
3 helpful votes
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I got a english bulldog from mandy i was told 2,500 Without papers 3000 with papers met her got the dog without papers to get papers later on during the week we were given the wrong papers but we paid the whole 3000 already Then she said she lost the papers. She said she ordered more she kept in touch then all of a sudden she ghosted us and we never heard from her again we love the dog all she had to say was I don't have papers the dog is 2500 Now i can't find her at all and I need to please do not go through her to buy a pup she drives a Benz and she likes to meet by ikea shes a SCAMMERher numbet is *******857

Date of experience: July 10, 2021
Colorado
1 review
3 helpful votes
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Employees of a business need to do what their employer tells them what do do. My dad told me this when I was 11 years old as I was starting my first part time job as a meat cutter for my uncle. My dad said: "if they tell you to dump dirt on the street, do it, they pay your wages!"

Employers have their employers as well. Stock holders if public and their customers like I was to puppies.com. Customers need to be treated fairly or a business will go out of business.

A large company can have thousands of customers so when one customer files a complaint with the company as I did it can be overlooked or unnoticed.

I believe that was what happened with me after advertising with them for 5 years or so. They just went through a major re haul. Brand new website which has some bugs which they are working on.

In ether case the correct person whom I had dealt with personality stepped up to the plate and reached out to me yesterday by phone and after some discussion reinstated my advertising account.

This was important to me because puppies.com is in the top 5 on Google as far as finding a puppy to buy. I have seen many times when I typed in Golden Retriever Puppies for sale in Colorado and a link comes up on google that when I clicked on it it not only goes goes to puppies.com, but it goes directly to my ad I placed on the site.

If you were to advertise on Google as I also do, the average person would need to spend hundreds of dollars each month to achieve the same results as I have with Puppies.com at a cost of around $20.00 per month.

That is what is so great about using this company and one of the reasons I wanted my account back.

As it was pointed out to me on the phone that they can terminate any account without notice and for any reason. But my answer to that is if a company starts doing that to their good clients too often they will be looking for a new job.

In this competitive world a company need to go the extra mile when working with their customers.
As a owner and president of many types of businesses in my career I have learned that from mortgage banking, real estate investing, and even film production.

In conclusion I'm happy to be back with Puppies.com and I hope they are happy with me.

Date of experience: May 17, 2022
Wisconsin
1 review
0 helpful votes
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Found our new pup!
July 6, 2024

Very easy to use and allowed us to connect to our breeder quickly and easily!

Date of experience: June 26, 2024
Michigan
1 review
1 helpful vote
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Site is easy to use
January 11, 2024

Puppies.com was easy to use and made me feel tons more secure in finding a great dog from a reputable breeder. So happy we used this site.

Date of experience: January 11, 2024
Ohio
1 review
0 helpful votes
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Great site!
June 20, 2024

It's easy to find just what your looking for in a pet. No scam here. It's great!

Date of experience: June 10, 2024
Indiana
1 review
0 helpful votes
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Good experience. Great selection.
July 4, 2024

I was having problem finding what I wanted. They had great choices!

Date of experience: June 24, 2024
Illinois
1 review
3 helpful votes
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The breeder I bought mine from you could tell loved and took great care in finding the right home for them.

Date of experience: April 7, 2022
New York
1 review
1 helpful vote
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Great Aussie parents and great pup
January 14, 2024

Found my beautiful Aussie on puppies.com what s great site. Easy to navigate and great communications with puppy parents!

Date of experience: January 14, 2024
Puppies.com w. Puppies.com Rep
over a year old

We're delighted to hear that you found your beautiful Aussie on Puppies.com! It's fantastic that you had such a positive experience with the site.

Thank you for choosing Puppies.com!

Texas
3 reviews
6 helpful votes
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Quick n' Easy
July 4, 2024

Found puppy, contacted the seller, negotiated, bought puppy.

Date of experience: June 24, 2024
Kansas
1 review
0 helpful votes
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Otis!
June 6, 2024

We contacted the seller and within less than a week, we had Otis! He was in very good helth, very happy and SUPER smart. We are In Love!

Date of experience: May 27, 2024
California
1 review
0 helpful votes
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So far our experience has been exactly what the breeder provided about our baby girl and it was so simple. We got very lucky!

Date of experience: March 5, 2024