Sitejabber Website Reviews and Complaints
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Puppies.com

Overview

Puppies.com has a rating of 4.7 stars from 472 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Puppies.com most frequently mention great experience, fur baby and reputable breeder. Puppies.com ranks 1st among Dog Breeding sites.

service
54
value
39
shipping
15
returns
17
quality
35
This company responds to reviews on average within 0 days
+39
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How would you rate Puppies.com?
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Washington
1 review
0 helpful votes
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Good experience, would use again
November 25, 2024

We were able to speak to several people with puppies. We were able to find some puppies we liked. No trouble with meetup and getting to know the puppies. Now they are home with us and we are glad the experience was nice.

Date of experience: November 15, 2024
Ohio
1 review
0 helpful votes
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Great site
November 14, 2024

I like the fact that there are so many filters to narrow down exactly what you want. Helpful information about the breeder, easy to contact breeders with questions. I found 3 adorable puppies on this site and am extremely pleased with my interactions with all the breeders.

Date of experience: November 4, 2024
Texas
1 review
0 helpful votes
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HORRIBLE
December 19, 2024

THIS WAS AWFUL. I got a puppy that started showing symptoms of Parvo 3 days after I got her, so I took her to the vet and they say she's had it for at least a week. Now the "breeder" deleted all of her listings so our messages are gone, she won't respond to my texts warning her that the other dogs need to see a vet immediately and they are behind on their shots, and Puppies.com is doing nothing to remedy it or control her or stop her from scamming other people with her sick dogs! The review options were so confusing that the stars were BACKWARDS and it gave her 5 stars and won't let me fix my review to warn people.

Puppies.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 4, 2024
Puppies.com w. Puppies.com Rep
4 months ago

Hello,

It's unfortunate that you received a sick dog from that seller.

I see you were able to update the star rating on your testimonial and it is showing 1 star now. We cannot control whether or not the seller chooses to use the site, but if they do post listings again on their account your testimonial will be visible for users to see.

I hope your dog has recovered and hopefully you can recoup your money through the avenue that you paid.

If you have additional questions please contact us at support@puppies.com.

North Carolina
1 review
0 helpful votes
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The site sometimes loses its place after a refresh. And if this is wrong then the site is confusing to understand after a refresh. As well, the search parameters created by the user should retain all parameters automatically between visits. If the user wants to save a search fine and this should be added to other saved searches, in which case the last search should still be available in full upon the next visit by the user. Btw, the placements of the adverts should be moved. They are obnoxious, ether est up my time and I go out of my way to avoid reading them and instead, look diligently for the "skip" tag. Also the ages displayed by the pups: are they updated as time passes and the pups are still being offered?

Date of experience: July 28, 2024
Puppies.com w. Puppies.com Rep
9 months ago

Hello,

Thank you for your feedback! We appreciate your comments and they will be taken into consideration for future site improvements.

The ages on the dogs are do update automatically according to the birthdate the seller entered.

If you have any additional questions please contact us at support@puppies.com.

Thank you for using Puppies.com!

Virginia
1 review
0 helpful votes
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My puppy
January 18, 2025

I had a good experience buying my puppy. She is healthy and her personality is like a human lol.

Date of experience: January 8, 2025
North Carolina
1 review
0 helpful votes
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Great app
October 1, 2024

If you are looking for a puppy; this is a great way to find it. I was able to find the puppies closer to me and then went to pick him up. Overall, great experience!

Date of experience: September 21, 2024
Ohio
3 reviews
0 helpful votes
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It was very easy to use the Puppies.com site. Easy to navigate and filter down to my selection. It made it easy to set up a profile and interact with breeders.

Date of experience: September 23, 2024
Alabama
1 review
0 helpful votes
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Loved everything about this
January 18, 2025

Everything was wonderful that's best I can put it 🗣🗣tell a friend

Date of experience: January 8, 2025
Missouri
2 reviews
0 helpful votes
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Best Website to Find Your Puppy!
September 4, 2024

Puppies.com was the main website I used to choose my puppy. It was easy to look at a variety of different breeds, get information on each breed, and find puppies available within a certain distance from my house. The website also gives you the ability to sort different criteria for the puppies you find, such as based on newest additions. In the end, I was able to decide on what breed of dog I wanted and find the puppy for me.

Date of experience: August 25, 2024
Oklahoma
1 review
0 helpful votes
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Fantastic Website
October 21, 2024

Highly recommended this website for locating your new puppy due to its ease of use and filter features.

Date of experience: October 11, 2024
North Carolina
1 review
0 helpful votes
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Very satisfied 100% recommend
September 9, 2024

I would definitely recommend this website, it's a very precise and clear website with both breeders and buyers alike. The staff team is very responsible with verifying both buyers and breeders I'm very satisfied with the credibility of the website overall

Date of experience: August 30, 2024
Arizona
1 review
0 helpful votes
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Great 1st experience
September 4, 2024

I just recently lost my dog 3 months ago. Its been 16 yrs that i hadn't look for a new dog. Unfortunately my other little one needed a companion and this site found her a sweet loving little sister. Seller was amazing will highly recommend this site.

Date of experience: August 25, 2024
Tennessee
1 review
0 helpful votes
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Wonderful selection and easy to search
January 13, 2025

I found my new baby easily and close to home using puppy finder!

Date of experience: January 3, 2025
Pennsylvania
1 review
0 helpful votes
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Boxer pup
July 18, 2024

I found my puppy on this site. I called the breeder and she was great, kind family of boxers throughout their life. I had an excellent feeling, no deposit required. Little roman is healthy and intelligent..

Date of experience: July 8, 2024
Georgia
2 reviews
0 helpful votes
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Easy way to find a new fur family member!
September 18, 2024

We have been looking at puppies on the website in areas in and around where we live. Found several options and settled on the perfect puppy for us. This site is super easy to use.

Date of experience: September 8, 2024
Oklahoma
1 review
0 helpful votes
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Such a Blessing!
October 2, 2024

Great experience with a local breeder who was gracious enough to allow weekly bonding visits. Just brought her home and it was an absolute delight.

Date of experience: September 22, 2024
Georgia
1 review
0 helpful votes
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Found the perfect pup
December 23, 2024

I was able to find the perfect new family member on puppies.com. The process was easy and the breeder absolutely fantastic. Thank you puppies.com

Date of experience: December 11, 2024
Connecticut
1 review
0 helpful votes
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My experience was good. I can't wait to get the puppies in my arms

Date of experience: December 28, 2024
Tennessee
1 review
0 helpful votes
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Toy Poodle
October 12, 2024

It was easy to find the puppy with the filters on the site. The breeder was very helpful and I love my little guy to pieces!

Date of experience: October 2, 2024
California
2 reviews
0 helpful votes
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Little Missy
December 10, 2024

Little Missy was perfect and we got tons of kisses from her. Thank you to Brian for this Bundle of Joy.

Date of experience: November 30, 2024