Pure Formulas

Pure Formulas located at, ******* NW 102 Road, Suite 2, Miami, FL *******, has a most unprofessional and inefficient refund policy. I used them for the first time and happy with one product but had to return another because it didn't sit well with me. I was hoping to use them again but when I returned one product, I found there is at least a three-week turnaround for my refund. First they need to receive it even though they are given notification of shipping then they quarantine it for two weeks before they release the funds. I will not be doing business with them again. There are other vitamin companies with much better customer service.

Ordered Thursday of this week and it came today (Saturday) with 2 day shipping. Not bad considering I ordered late on the actual day. No real complaints here at all. Not sure about the other negative reviews as I usually use reviews to determine if I should utilize a company or not but really needed to order something from the US and they had it. Will do business again!

Pureformulas is really a great company! I have been ordering from them for about a year now and they always have free shipping along with good prices, but the kicker was that on my last order I had accumulated reward points that I could apply to my order. This made the price even better so I will always go to them first to do my shopping.
Gil B.

"Pure Formulas" has what I need. Was mailed quickly. Excellent product which did heal my severe scar tissue tightness and pain. I bought a second set of this product to excel further healing of my scar tissue naturally. Had a transplant and was opened up 3 separate times in two days.

I have placed a few order over the last three years. I have never had any issues with the quality or service, but have never had to contact customer service. Always a very easy transaction. They have a good selection of supplements that can't be found anywhere else, and they always arrive in a timely manner.

I have been ordering supplements from Pure Formulas for quite some time. I have never had any issues with the quality or service. Always a very easy transaction. They have a good selection of supplements, and they always arrive in a timely manner.

I tried Pure Formulas years ago and ended up stopping all purchases from them because their customer service department was horrible. They continued to charge me for things I was no longer ordering and then it was like they "played dead (or dumb)" when I called about the problem. I recently started ordering from them again HOPING that they were a newer company when I'd had problems with them previously and had since worked out the kinks and improved their customer service relations. NOPE - BIG NO! They are still horrible! It's like trying to talk to a toddler about a problem - extremely unprofessional and completely ignorant…and, once again, I lose money (and time from having to deal with them). Lesson learned - Done with this subpar company!

PureFormulas is definitely the best store, out of many that I buy from. Their prices and shipping rates are the most affordable among natural food stores. Shipping is free for US orders regardless of weight and very cheap internationally. They carry of trial products. Orders usually ship within a couple of days and so far all of my packages have arrived in perfect condition. By the way, you can save $5 on your first order if you go to the link. This code is valid for orders over $50.
https://www.pureformulas.com/rewards-intro?refCode=BOUIKJJ

Horrible level of customer service! I purchased RealFood Organics liquid aloe vera from PureFormulas, and was sickened that after opening and storing in fridge for less than a week, black mold formed at the top of the inner spout... and when I poured it down the sink, mold was on the bottom of the bottle. The expiration date is in 2016. I emailed customer service 3 times within a 15 day period when I finally received a response just to acknowledge they received my email. I tried calling customer service and was on hold for 2 hours and 10 minutes before I had to hang up because I couldn't wait any longer. How can a company that appears to promote wellness and self-care provide such horrible service. It's completely unacceptable and as much as I used to be a fan, I will never purchase products from a company that chooses to treat customers so poorly. Their "quality guarantee" is meaningless.

I recived a jar of Olly Womens Multi Vitamins... they are gummies. I must add I bought them in Target and who knows they seemed fine. So now I ordered on- line... and received a jar filled with one mass of melted gummies. One large smelly lump. I called their customer service... I said I had found ANOTHER review about melted vitamins and clearly if with not just MY order this has occurred... they should not be shipped. She said well it is the summer and hot. Helloooooooo yes. SO DONT SHIP! Unbelievable response. I hope I get my money back.

I returned a product on June 22nd and it was received by Pureformulas on June 24th. Their website promises a refund in as little as two to four hours after they receive the product. It's a lie. I've now been waiting almost three weeks and still no refund. I've called multiple times and sent multiple emails. They've made all kinds of promises but still nothing. They may be good at sending product but don't expect a refund (at least not without a lot of effort) if you try to return it.

I placed an order 4 days ago, my credit card was debited immediately. I did not receive an email from pure formulas confirming the order or anything saying it was shipped I just continue to get promotional emails, I tried to look up my order online but you must have the order number which I regret I did not write down. I called customer service during the stated hours of business (2:30 EST in the afternoon) and a message states they are closed and to call back during regular business hours and then it hangs up. Have they just taken my money? Have I just been scammed?

Bad experience from the beginning... when i checked if they deliver to my address they claimed they do... after wasting my time going through products to purchase did find out they do not deliver to my address... way how to do a business... lie to a potential client like this is not a good approach

I ordered 2 bottles of 90 capsules and I received 2 bottles of 60 capsules. I contacted support and was told that the manufacturer had changed the bottles size. I explained that I paid for 180 capsules and that they were false advertising what you are purchasing. I asked if they could ship the additional 60 capsules (1 more new size bottle) to equal what I agreed to pay for with my purchase and I was to NO. The irony is that while you are on hold they are telling you how much they care out you as a customer.

I ordered a product, valerian, and it left me groggy in the morning and I could not take it. I wrote a review saying that on the Pure Formulas site but it was never posted. I gave it one star. The product has a 5 star rating and almost all the reviews are 5 stars. FAKE review.

Absolutely terrible experiences EVERY TIME I TRY TO ORDER. It takes them FOREVER to answer the phone. When and if they finally do, they put you on hold for some reason forever and never get back with you, so you are forced to hang up and call back. Also, their coupon codes never work. Their rewards program is a lie. When they finally send you the coupon, it never works. This is a terrible website and their entire coupon system is a scam. Don't waste your time.

I called 15 minutes before closing time. The voice says that an agent will be with me 'briefly'. Then for some random thing, it looped again and made me go through their voice queue while I was holding. Then it went straight to voice mail telling me to leave a message. I has on hold for 15 minutes! They can't be possibly busy that late at night close to 11pm ET. I think there was nobody there but they make you wait to sound like they have lots and lots of customers. Well I was trying their Live Chat as well at the same time but nobody seems to be on anytime. I think that's fake.

Anyway, I tried calling them because I wanted to return an item. I thought the return would be easy but when I went to my invoice, the RETURN button is grayed out... WTF! So you can't return it via online and can't return it via chat or phone because nobody is working to take your call. Yet they say on their website that returns are easy. This company is a joke!

I placed an order of $100 in the middle or beginning of july. I contacted Pure Formulas in the beginning of august since I didn't receive any updates on the shipping. They said it could take more than 8 weeks of international shipping. Today on the 1: st of nov I contacted them again and they say they can't take any responsability for shipping, if the package gets lost etc. I think they didn't send anything at all. I wish I'd read the reviews before I ordered anything from them.

Cardio-Lyph-Chelate - Tablets are very obviously spoiled. Pureformulas.com refuses to accept responsibility even after I sent a photo of discolored, stinky tablets. And I'm now unable to leave a review of the product on their webpage.

No FSA or HSA cards are accepted on this site. They don't intend to change the policy as of Nov 12 2020. Considering they offer many things that are permitted on FSA/HSA programs and customers can always show a prescription if needed, there's no reason these should not be accepted.

I placed an order with pure formulas on the 20th paid for 2 day shipping Wich was an extra 18.00 dollars and the status says still sitting in the wearhouse and out of all the days there closed on the weekends so I gotta wait till Monday to go at it with them for the screw up you better believe I will be getting my refund for shipping that's bad business. I usually order from them a lot but I really needed this piticular item and they have dissipointed me well never again.

My physician sold me pure encapsulations EPA/DHA pills and I have been taking them for years. The problem was that brand you cannot buy off of the pure encapsulation website as it is normally sold by a doctor's office. I found that same brand on this site for even less money. http://pureformulas.com/epadha-essentials-1000-mg-180-vegetable-capsules-by-pure-encapsulations.html#sthash.AZyQGkD1.dpbs that is the best fish oil and was highly recommended to me by a doctor. I am glad I can buy it online without having to go into the doctors office.

I have ordered pure encapulations. I have never had a problem ordering. I have always received everything on time. Pute formula is a great company to order from. I will continue to order from them. Sincerely Georgette C. Wojt