PurpleBricks

Purplebricks is a scam
Purplebricks is a scam. Avoid dealing with them. They are not estate agents in any capacity, they are just a marketing company,they just put your advert in a couple of websites and then, when u don't have any viewings for selling your property, they make fake viewing appointments (that usually are cancelled at last minute or noone comes for a viewing but they in their app they put it down as attented) until the 14 days period passes so u can't ask your money back. I complained many times and vague answers. I ever even got a sales board and when I complained about that too they offered me £75 compensation that was Never paid to me! And then they disappeared and not replying to my emails. Don't waste time and money with scammers like Purplebricks

Our house was sold within 48 hours of listing at more than the asking price, thanks to our knowledgeable and patient agent Kathy Bradford. Escrow closed on time with minimal hiccups. We were very pleased!

The lady with curly hair. Checking her damn phone while on the 401. Makes your company look like complete $#*! when she is swerving through traffic. Scary to experience. We honked at her and she did not bat an eye.

Paid for the higher service where we were promised a local agent to do the viewings and contactable at the end of a phone if you need them. Haven't been able to contact anyone since we signed the contract, no response to calls or emails over the last 2 months. The complains department are apparently so busy they can't deal with our complaint. This company needs to be investigated as they fall very short of any service.

Problem with purple bricks is if you live In a town of twenty thousand or less all real estate agents will boycott bringing anyone to your property. Strictly pure greed they do not want a low commission company cutting into there monopoly of gouging you. Therefore it becomes hard to sell in a slow market

Sold our house in 3 weeks! The process was flawless and PurpleBricks brokerage did everything what listing agent would do and for a small flat fee saving us thousands in commissions. Their booking system is amazing and fast & easy to manage, and it gave us opportunity to deal with private buyers ourselves. Special thanks to Jacquiline Benn from Offers Assist who did a great job all along until the deal was finalized and final documents forwarded to lawyers. After this experience would never use real estate agents again. Thanks to PurpleBricks wonderful team!

No brick and mortar company, Agents are dispatched from a local pool and not reliable, they put your house up on 2 sites but don't offer traditional Real Estate Agent support, if you want that you have to pay extra, just go with your local Agent who knows the market and what they're doing. It could be the difference in selling your house or not. My property is still on the market for 9 months now, the sign purple bricks put on the house id hanging by one hook and they have not even come out to fix it. Stay away!

Tried Purple Bricks - agent who came to House was a very pushy salesperson. Got me to sign up for purchase assist etc. The market analysis they did was awful. Priced my property incorrectly and I the interest level was none. Agent argued with me on the phone with changes I wanted to make. Here's a tip if you decide to use them - NEVER tell them you already bought another home. You'll probably get better service if they think they can represent you for a sale in the future. Now that's I've gone through this, I can see why they closed in the USA.

If you can sell your property with PurpleBricks, you can sell on Kijiji. The only time they answer your calls and reply your emails is when they are selling their service. Once they get your money, they disappear. Well, in our experience, they did not disappear. They came back to say, here is a viewing request, go show yourself. Huh? We paid for the service, what are you talking about? Oh, we don't cover that area, there was a misunderstanding. No interest at all since this incident, just wasted our money. Stay away.

We had such a great experience with purple bricks! The entire team was spot on and very helpful every step of the way. I would and have recommended purple bricks to anyone that is interested in selling their home

First agent we had was fired, next 4 agents within a week or 2 of each other quit, the last agent never called us, ever. The property was advertised with many mistakes. We wasted about 8 weeks with purple bricks will never suggest PB to anyone...

The search for zip code is not working and its writing out. As well when you try to use the function "send email to local agent" no one gets back to you. Not sure how these guys will work with me one I retain them to sell my house.

We have just removed our property from Purple Bricks and unfortunately it cost us £849 for basically nothing, other that hassle! We were constantly contacting to inform them that the board at the entrance to the cul-de-sac had fallen down. I feel that they don't have to sell your property as they get paid anyway! Would not recommend them at all.
Margaret
Unhappy customer!

Down right useless, trying to get hold of anyone directly is a waste of time, they do not seem interested in your business once the property is on the market, there is no real customer service, you constantly have to phone them or email them to move even the slightest things forward, don't be lured into there "cheap" selling gimmick if you want to sell your property I would avoid these like the plague, just a bunch of cowboys, once they have your money you go right to the bottom of the pile

I had to sell my place and I used purple bricks and honestly. It made me feel like a moron. I wanted to kick myself. I had 2 deals fell through be the agent didn't know how to properly qualify the buyers. I had to fired them. I hired a local real estate broker at the traditional 6% (which I didn't want to do at first) however, I got it sold in 2 weeks and for above asking. I guess its true you get what you pay for. Don't use purple bricks unless you don't care about your biggest asset. It's clear most of the people feel the same here.

Inexperience, they dont return calls or emails. Area rep ignores my complaints. LIES LIES and more LIES! They will tell you they heard or were told, but never give you anyone's names or number to verify what they say is accurate. They make things up and say another agent told them.
Just all around bull$#*!. Go to a more experienced Realtor who has done this and knows the business.

They will lie to you that no viewings are available for weeks on a property, then will message you the day before your viewing to tell you that the property has been sold (not sure how this would be possible if no other viewings were taking place). Have lost my dream home because of this company's absolute incompetence at the simple task of arranging a viewing

I have clients that were enticed by the service and hoping to save "thousands" - LoL. Their market and property was too unique to be sold in PB style. They got a listing on MLS and nothing else. They complained about support and help and were told it was the market climate and they just have to wait it out. Needless to say, my clients learned a valuable lesson and are now back to the full-time professionals that are fully engaged and active daily!

Made the mistake of using purple brick to sell. Figured houses selling themselves. Might as well save thousands. Had pictures taken with an iPad. Some pics looked yellow. Was on the market for a week watching everyone house in my neighborhood have people lined up for showings. While I had 1 all week. Came to my offer date with no offers. Fired purple brick. Listed with an agent next day and sold well over asking in less than a couple hours with a bidding war. Believe me I wish it worked cause I wanted more money in my pocket. But clearly agents do not bring clients to purple brick listings and protest them. Do not waste your time or money. They don't even list your home on your home board. Only Treb. Big problem.

Unfortunately cannot provide 0 stars.
We had the worst rental experience with the letting agent (Tyrone) who would think only about his TrustPilot review and the whole issues we had.
They respond once a week even though now it has been at least two weeks that they don't respond. They wouldn't provide the landlord details and won't fix anything that is supposed to be a duty of the property management.
I highly don't recommend this agency as they are completely unprofessional, they hire people that doesn't know how to read an email or would ignore your emails and let you repeat yourself on the phone when you call them.
A big bunch of clowns to be avoided and specially because they are based in Birmingham and since they are not local, they have no idea what is going on and they don't care.

All commissions from any real estate co is negotiable no matter what they say. You are in charge. Never ever sign a contract to pay if your property does not sell. That is foolish. You decide the listing dates. 2 wks exclusive to see what they can do. 2 wks more with multiple brokers/agents. 2 wks more to see if they are showing and give you feedback. That's six weeks. If progress isn't make. Cancel. All this should be in a written contract or don't hire them. This gives you control and a way out without being at their mercy and holding you up for months.

House was listed for a month with no movement. Poor quality pics with A handful of showings but very few agents would bring clients through. Some potential clients refused to deal woth PB due to complicated offer process etc. Listed with local real-estate agent and house sold the day before it went on their site. Literally sold the before the sign was even put on the lawn. So PB obviously does not work in smaller towns.

The agents do the bare minimum. As a buyer, they wouldn't answer any questions or return calls. My agent had to call numerous times and ask questions over and over again. They wouldn't even get the sellers to sign the form to decline/accept/counter offer. Potentially lost out on a great home because lack of communication. I understand that the buyer is saving in commissions but at what price? Having the home sit on the market for months and when an offer comes in they don't even care to reason or educate the seller on market trends or give them advise on next steps. Very disappointed