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QEEQ has a rating of 1.0 stars from 31 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about QEEQ most frequently mention customer service, and rental car problems. QEEQ ranks 197th among Car Rental sites.
I booked through Qeeq and paid the whole reservation at $217.98. Upon arrival in Vienna, I was forced to add another driver to get the car. Imagine flying for 8 hours from the USA and they do not help you when you get there. Instead of switching my reservation to the a driver with an international license (who I was with). They forced me to add that driver to my reservations at an extra 20 euros a day. Increasing my rental cost to 133.28 Euros. Now, that I am doing the math, they even made a mistake with that 20 euros a day at 8 days is 160 Euros? This added additional driver WAS NOT NEEDED. I explained that just 1 driver would be needed. But, try still charged for 2. I was forced to let them add that fee to get the car, I needed to get to next location by a specific time. I was a pop fee, that left me with zero choices. Note - I did add the cross border fee. I was crossing borders on this trip. I have contacted Dryyve, but they are still providing unethical customer service. I will add photos of these valid facts. Be careful, do not let them get you, like that got me.
AVOID at all costs. They took my payment in full for an Avis car rental in Clearwater, Florida. I arrived and there was no car - and would not be a car according to Avis. Qeeq said they would book me another car and refund me the price difference (the cost of car rentals on the spot during March break was - not surprisingly -more than double what it was when I booked). They assured me I would be refunded the difference. I paid more than double - $780 for a car for six days via Enterprise. Not only did QEEQ not refund me the price difference, it has taken them more than two months to refund me the initial cost of $340. I have had to chase them and get endless notes of 'sincere apology' but no action, they keep saying it's up to Avis and they are negotiating with them to get my refund. Avis tells me that I paid QEEQ for a service - not them - which is true. My agreement was with QEEQ and they are not taking responsibility for their failure to secure me the car I booked and paid for in advance. Avoid at all costs. What a headache.
Tip for consumers:
This is a fraudulent company.
WORST THAN BAD! Bad experience booking a car rental here. They own website said lower price but would not honor the price. Very RUDE!
Tip for consumers:
I have been their customer for a long time; I got a very bad treatment.
Products used:
car rental and air tickets
We had a very bad experience. They took our money without giving us the service: our connecting flight was late, we contacted them to change the pickup time. Their response was they'd try... They changed it to a pickup time we hadn't requested: we asked for 12pm, they changed it to 9am. When we got to the car rental at the airport a little before 12 we were told by the rental company (Alamo) we missed our pickup time but we could ask the representative at Qeeq to change the pickup time again since the reservation was through them. The representative at Qeeq wouldn't... We had to rent another car (from someone else) - payed twice for a rental.
Qeeq has a "no show" policy, where you're charged for the rental if you don't pick it up without notifying or changing the pickup time. We notified them. They changed our pickup time... just not to what we requested. We sent them proof we contacted them on time with our request and their response. As of now, over a month later they haven't returned our money, they don't respond to our emails even though by phone they tell us to send them emails with the information. They're basically just ignoring us and not interested in returning our money even though they didn't provide us the service.
At the Alamo desk we were told they weren't charging us a penny. Where then did the money go, Qeeq? Qeeq provided us with terrible customer service, no car, and charged us full price, no refund whatsoever.
No cars but could book and they charged me located overseas. How can y book if there are no cars?
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