QP Jewellers

I ordered a ring as apresent. It arrived whilst I was away and was left on my doorstep until I came home 3 days later. The diamonds and sapphires in the ring were barely visible they were so small. The ring was not accecptable so I did not even take it out of the box.
I returned it 2 days later, had to pay special delivery and was shoked to see a further £16 'restocking' fee had been applied. I would never use them again and would certainly not recommend.

I spent £395 on a pair of rose gold earrings & a rose gold sapphire pendant & chain. I paid an additional £20 for a heavier chain to carry the pendant. Quoted as being 1.5mm in thickness the "heavier" chain was not fit for purpose. There was no way my wife would risk carrying a £200 pendant on a chain so light & thin she could barely do it up. I believed the chain to be the lighter version but was told "no" when I returned it. A less than understanding & aggressive response was received when I asked for my money back on the chain. Told they were doing me a favour they offered me £30 for the chain. Considering I paid an extra £20 for the chain the original & lighter chain is apparently only worth £10. QP were not prepared to budge on their offering repeating they were doing me a favour.

By now my wife was having trouble with the clasp of her earrings. Yes I should have returned them straight away, yes I didn't want to have anything to do with QP again & YES my wife has lost one of the earrings.

Sub standard quality & terrible customer service - I wont be returning & will be warning friends & family to avoid this company at all costs.