QualityBath.com

We ordered a Bain air tub through Quality Bath and had the pleasure of ordering through your customer service representative, Rikki. When I found out the tub was not going to be delivered for 3 weeks or more and that this would conflict with my bath contractor's schedule, Rikki stepped in and was able to get the tub in sooner from the manufacturer. Although customer service is absent from so many companies, Quality Bath has an asset in Rikki. It was a pleasure to not only get a beautiful tub, but to get five star customer service as well!
Cindy & Mark Cobb

We had an emergency bathroom renovation which meant that we didn't have time to really shop for fixtures. Aron found us options that were in stock and top quality. This was a great experience.

I love that you are emailing a real person with this company! Rikki made everything so easy and when our selection was on back order we were given other options with no questions asked. Cant wait to have everything installed. Will definitely order from here in the future.

Purchased high end kitchen faucet. After 5 years i had a leak in one of the components. Called quality bath and was helped by Tammy who was able to get me free replacements parts under warranty at not cost to me. Highly recommend!

Ellie was extremely responsive during my ordering process. Couldn't have been more pleased. (And I'm extremely picky about customer service).
I am waiting 12-14 weeks now for my orders, beyond her control. But I'm anticipating the remaining process to go as smoothly as it's started.
Thanks so much, Ellie!
I will mention that I contacted two of the three listed online that could help me get a lower price. They did not return my calls. Therefore I would just call the 800 number to begin with.

Competitive prices, combined with knowledgeable sales team and reliable customer service make this a great group to buy from. We stumbled across this website several years ago when remodeling bathrooms and could not be more pleased. When remodeling our kitchen, we ordered the wrong size faucet which they swapped without question. Their sales team patiently helped us select the right fixtures every time, taking into account OUR preferences, price range, and finishes. This group provides the first class customer service level not necessarily found in the Boston area higher end bathroom and kitchen showrooms so why shop anywhere else

I was hesitant to order my entire house remodel online. My contractor advised against it. I am pleasantly surprised that even though we did have a few problems they were quickly felt with and corrected above my expectations :)

At final stage of Remodeling kitchen I originally ordered (same) sink from Lowe's. They had to order directly thru manufacturer - Blanco. Long story short, delivery time was delayed several times. I searched online for companys that had sink in stock. Thank goodness I found Quality Bath. They had it and listed the specs to confirm it would fit in my cabinet. The rep, Dov, was exceptionally helpful and understood my need for a speedy delivery. He said (probably) 3-4 business days delivery time- he did better than that. Ordered Fri, got it on Monday! Super happy he was able to deliver so quickly. He was kind enough to ask if I wanted the drain (as it was not included) and sink rack. Thanks a bunch, Dov, for saving me from Shopping for this separately. BTW - price was $40-50 less than Lowe's.

Adina was amazing in helping us solve an issue we had with our order. She got us a replacement quickly. Thank you very much for doing a great job and ensuring our trust using Quality Bath moving forward!

After much research online, we purchased a fire clay sink for our kitchen remodeling project. They had the best product at the best price and promptly answered all of our questions. Purchase was even shipped directly to our contractor for coordination with the counter-tops as requested. They came through on everything they promised. Highly recommend them and will definitely buy again when it comes time to remodel the bathrooms. Thank you Quality Bath.

We purchased all of our kitchen/pantry and bathroom hardware (sinks, soaking tub, vanity, faucets, toilets, hooks, towel bars, etc.) for our new project. Josh helped me with the selection and processing of the order. He was professional, courteous, and always available either by phone or email to answer any inquiries had. It was a big project and Quality Bath held onto ALL of the materials until we needed them. And as promised, various parts of the order were delivered at different stages. I am extremely satisfied with our purchase. The items are all wrapped nicely and shipped with tracking. Super thankful to Josh for all his help!

Alina provides great and knowledgeable customer service. I was apprehensive about ordering expensive items on line but quality bath has exceeded my expectations with service and support, including helping me figure out s solution when I ordered the wrong model number. Thank you so much! I will definitely be ordering again and recommending to my friends!

Quality Bath was a pleasure to work with keeping us informed every step of the way. Their prices were very fair and they were persistent in getting the materials that we ordered, overcoming hurdles caused by the product manufacturer. I strongly recommend ordering bathroom fixtures through Quality Bath. They are real pros!

Along with many on the gulf coast hurricane tragedy struck and we had to cancel our order due to severe damage. Janet in customer service took immediate control after I emailed and explained the situation, and followed everything through, she is my hero.
I will be back!

While selecting and purchasing plumbing fixtures for a complete home-gutting and renovation, I have found Dov to be indispensable. He is very knowledgeable and full of good ideas, and has made the process much more bearable than it would otherwise be.

I purchased a sink and within a month, the brass fitting broke in the drain. I contacted Quality Bath and they immediately sent out an entire new drain assembly no questions asked. Not only did they provide superior customer service, but they had the most reasonable price by far on our original purchase. We will continue to use and recommend them!

I received my complete system in a week after I placed it, the bowl was damaged during shipping, the customer service representative said they will ship me a new one without any charge, plus a free small part which I messed it up. Very good company to do business with.

My husband and I own a small plumbing company, and I had an issue with a Grohe shower trim ordered by one of our clients through Quality Bath. I emailed in about my concern and was lucky enough to have Frieda respond. The issue ended up spanning over a month, but every time a new hiccup arose Frieda was courteous, attentive and detail oriented. She made me feel heard and in the end was able to address all my concerns. Wish more companies had customer service employees like her!

QualityBath had great pricing (and free shipping!) on the kitchen sink I wanted. It shipped and arrived quickly after my order was placed. They were very clear that you should closely inspect the delivery and any issues with products needed to be reported within 24 hours of receipt. I did find that there was an issue with one of the enclosed drains so I contacted them w/in the 24 hours and they immediately took care of the issue and had a replacement drain shipped out to me to rectify it. Very responsive customer service experience! Will buy from them again as I have other needs.

I had a situation with a damaged sink and Lea made it right within 3 business days vs. the 5-7 promised! I always believe in meeting the clients expectations, but when they exceed them that is an anomaly in today's business world. Thank you Lea for making lemonade from the lemon! I would highly recommend Quality Bath!

Charlie is my contact person at Quality. He is nothing less than outstanding. In addition to processing all bath and kitchen purchases flawlessly, he is easy going and we are comfortable conversing about unrelated topics over the phone. Delivery has been perfect, saving me time/effort/cost. I recommend Quality and Charlie to everyone doing a renovation. Simply excellent.

I am so glad that our friends recommended QualityBath.com to us - it has honestly been the easiest part of our renovation. Avi was helpful, patient, and extremely knowledgeable on all the trade-offs that we could make for price, speed and quality. I felt like I could trust his advice and I'm confident that the products we bought are going to be perfect for our home. Do yourself a favor - call their team and start a conversation about what you need.

Working from a QualityBath order completed three years ago, Sol worked through my remodel design issue (mistake!) to help me solve something that has been driving me crazy since the original install years ago. He ended up contacting the manufacture to arrange for a custom replacement part on my behalf and promptly get the part ordered. I should have done this at the original install and not keep hoping the error will look better as I aged. Good job Sol!