QualityBath.com

We have been having problems with a missed delivery which was returned to the supplier. Lea in customer service was incredibly helpful to contact the supplier and locate the returned item and have it reshipped to us. I have NEVER encountered a company like Quality Bath who has such helpful customer support. Lea deserves the very best rating, and more. Thank you, Lea, for all your help!

I had a great experience dealing with Akiva at QualityBath.com. He was very responsive to my inquires and provided very competitive pricing for the plumbing items that i eventually ordered. I would definitely recommend QualityBath.com and especially Akiva.

I purchased numerous items from QualityBath for my gut renovation in Manhattan and would definitely recommend to. I spoke with Akiva and he was helpful in answering questions about my products, their lead times and delivery, and very quick to respond.

Janet provided excellent customer service. She listened to my problem, provided all the information I needed, and communicated with me in a timely manner. She exceeded my expectations. Thank you Janet.

I ordered about $10k worth of Waterstone pulls and handles. Wasterstone made an error in sending the incorrect appliance pulls. They sent 3" pulls and not 30" (big difference). QualityBath, did not make the mistake, this was 100% on the Waterstone side, but QualityBath quickly responded to my issue and made it right. They were easy to work with. I will order from QualityBath again.

I worked with Josh to purchase a Blanco sink, faucet etc. He was the best! Originally the order was schedule to come later than expected and would have held up the project, but Josh and Tziporah jumped through hoops and all components were delivered on time. I would highly recommend Quality Bath and Josh to anyone who asks.
Thanks Vito

Have just ordered a James Martin vanity. Do not yet have the product so I cannot rate that but the help I received from Jack in finding exactly what I wanted when all other vendors told me it was out of stock was amazing.

I literally couldn't have done my home improvement without you. After searching the internet for hours, you were the only one that sold the matching plate to the sink faucet I bought of every company I found selling it online. And as if that wasn't enough, you were also the cheapest. And Ellie was so quick, knowledgeable and efficient with the question I had. You're my new go to when I need an item you sell, and I'm so happy I found you!

Ruthie went above and beyond to make sure that the communication for the delivery of my product was done in a timely manner and without issues. When my mirror was chipped from installation, she was extremely helpful in finding a solution to make my experience as easy as possible to get the results I needed.

Janet with quality bath helped me replaced the sprayer on my sink faucet. I contacted QB bc my sprayer was making a terrible noise and not functioning properly. I was pretty upset about it. But Janet contacted them manufacturer and I had a new sprayer, that was easy to install, within less than a week. Thanks Janet and QB!

Janet displayed amazing customer service! When she promptly replied to my email she had already reached out to the manufacturer, got an answer and the necessary parts were already ordered. Just amazing! Thank you!

I called to change an order. The young lady name Ellie could not have been more knowldgeable or helpful in explaining the difference between the two products and helping us answer all of our questions so we could make the correct decision.

She was able to cancel our order and we have now ordered the right faucet for our bar!

Kudos to Ellie and many thanks!

I was very pleased with the service provided by Quality Bath. The item ordered shipped and arrived quickly. When the item received was missing parts, Chaya was very helpful in offering solutions to resolve the issue. Receiving the replacement and shipping back the original item could not have been easier.

Ordered a Brizo shower/bath set from them, it arrived, but we didn't open it for a good while to install. When we did, we found a couple of pieces missing. I contacted customer support, and no problem, they contacted Brizo and arranged for replacement pieces to be delivered directly to us. It's lovely when a problem is sorted so easily - I've been highly impressed with all my contact with them.

I called in to see if Quality Bath could sell me a new drain plug for my Hydro System tub that I purchased from Quality Bath. I had been working directly with Hydro System for a couple months on getting warranty service and was most recently waiting two weeks for a response from Hydro Systems. Tammy said she would check with Hydro Systems to see if she could help. 10 minutes later I received a response from Hydro Systems, letting me know that they would be sending me a new drain plug right away. I am very grateful for Tammy's help and will not hesitate to purchase from Quality Bath in the future.

I found Quality Bath very easy and understanding to deal with, and their representatives were very knowledgeable.

I purchased the wrong product for my kitchen sink and they readily accepted a return and promptly issued a refund. After which, they guided me through the purchase process to ensure that I selected the right accessory for my kitchen sink.

Impressive, personal-touch customer service at Quality Bath, and very good selection. My bathroom hardware arrived on time, and Jack Shain and Chaya were a tremendous help. Would highly recommend ordering from QB.

Andrea S.

We are builders in the South Florida area and have been purchasing all of our plumbing needs through Quality Bath. They are exceptional in every way! Quick response times and quick resolutions when a problem occurs (which lets be honest, happens a lot in construction!) We couldn't be happier with their service and quality of products.

My original Blanco Artona faucet that was installed in Oct 2019 had faulty hoses that were leaking from the faucet. Quality Bath has a wonderful returns rep named Frieda that has been working diligently on this issue since day one and it's taken over 3 weeks to resolve with Blanco. She would update me often and stayed on top of every nuance of the case. I finally received my new replacement faucet yesterday and the plumber just installed it. I'm hoping the new faucet works and lasts. I can't speak highly enough of Freida, she's an excellent representative of QualityBath and provides great service and is very pleasant to deal with. They are lucky to have her!

I have ordered many items from Quality Bath for multiple bathroom renovations.
Their selection and pricing are great and their customer service is outstanding. I had one shower fixture that arrived damaged in transit, twice. Freida, in returns was wonderful to work with and took care of the situation, no questions asked. I wouldn't buy from anyone else.

I recently completed a primary bath remodel and ordered all of my Brizo fixtures from Quality Bath. They beat all of the comparable websites on pricing, and their customer service is second to none! Akiva helped me so much, from helping select the right plumbing components to complement my fixtures, helping expedite my shipping, and even assisting me in returning items that I ordered incorrectly. I highly recommend Quality Bath for all of your bath needs! Thank you Akiva!

I had a problem with the shipment. The description was not complete/inaccurate, and the vanity I got was not what I expected. Customer service responded within a few days, to find a resolution. Ultimately, they refunded the purchase price without much hassle. I always hope for the best, but problems inevitably happen. I would happily order from QualityBath again, knowing the quality of customer service.

We purchased a quartz sink and it was delivered overnight! When it came it had a slight manufacturing flaw on the underside. We called and talked to Freida, sent her photos, and she took care of contacting the manufacturer directly for us. Through email, she kept us unto date on everything that was happening, and a new free replacement sink was shipped out in less than a week. If only every business we dealt with for our kitchen remodel was this efficient, helpful, and pleasant! We also talked with Adina, who was equally pleasant and helpful. I have recommended QualityBath to our contractor for future jobs he has. They stand by their pledge to make sure everything is right. Thank you.