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QualityBath.com has a rating of 4.4 stars from 433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QualityBath.com most frequently mention customer service, best price, and plumbing fixtures. QualityBath.com ranks 2nd among Bathroom sites.
I had ordered all of the fixtures for a bathroom remodel from Quality Bath years ago, and wanted to replace one of the shower valves with a slightly different model in the same style. Not only did they have the model, but Aron helped me confirm the other components I would need to include in my order to make things work. I completed the order and everything arrived in a few days, correct and complete.
BUYER BEWARE! An actively deceitful company. I bought an upscale $1,000 vanity from Quality Bath. It was dropped on it's side and severely damaged during shipping or while in QB's possession. They covered-up the hole in the box with packaging tape (see photo), and when they delivered the vanity, they placed the damaged corner of the box into the corner of my apartment, so that I would not see it. Once the vanity was ready to be installed, it was removed from the box and the damage was discovered. When I contacted Quality Bath to setup a return, they immediately responded that I had signed away my right to return the product by signing for the delivery. That they have some legal loophole in their fine-print that allows them to scam you. Truly the most atrocious customer interaction of my life and I'm out an enormous amount of money. It's psychotic.
I highly recommend Quality Bath. I made several purchases throughout my project and they always kept me updated and provided excellent support.
Akiva was extremely helpful and responsive! I only placed this order because of the service Akiva provided.
The best deal I got on all internet store. Communication was fast and easy. Highly recommended store
Akiva assisted me with some kitchen items and was professional and courteous. He also made sure that all promotions were applied to the order.
Very professional. Knows his products and great customer relations. Akiva gives a positive vibe I would definitely use his services again
Yes that is how I feel about Quality Bath. After my purchase of my Dream Line shower door, I received a bill from the shipping co. YRC freight. The purchase was stated to have no tax and free delivery. I got in touch with YRC. They would not do anything for me, basically saying just pay the bill. I then contacted QualityBath. I was put in touch with a rep. After being put in touch with her and telling her of the bill I received for $120.00 for shipping and sending her the documents of my purchase and the bill from YRC. She told me she would handle it. Handle it she did! I can not say enough about FREIDA. She kept me informed the whole time she worked on the problem. Made me feel like I was an important person. Just the sound of her voice I could tell she was just as concerned with my problem has I was. At the end of it all she let me know it was taken care of and that I would received no more billing from YRC Freight. I can only say that if we had more FREIDA's in the world we all would be so much better off.If QualityBath was ever looking for a new CEO. FREDIA, you got my vote. THANKS AGAIN.
Website is thorough, easy to navigate and the sales dept was prompt and helpful. We would recommend them to others doing similar reno.
Products used:
Perlato Palencia Tub
Ellie was easy to work with and very pleasant on the phone. I am building a home and look forward to ordering with Ellie in 2023! Highly recommended!
Tip for consumers:
Start adding to a shopping cart!
Products used:
Bathroom and Kitchen hardware
Akiva was extremely helpful by answering all of my questions and then delivered my order on the date promised. This is now my go to place.
Tip for consumers:
Try and talk to Akiva if you can
Products used:
Bathroom goods
Akiva has helped me on several orders now and continues to be very responsive each time, providing quick pricing, confirmation of availability, and suggesting cost saving alternates when needed. Pricing continues to be very attractive as well. Highly recommend!
Ordered a faucet and the customer service was fantastic. Quick shipping and answered questions online. Ruthie was particularly helpful.
Products used:
kitchen faucet
Sara was very helpful and friendly. I revised my order with a second call. This was also quick and easy.
Thank you.
Janet was quick, helpful, and communicated effectively to help us resolve our issue. I would recommend her and quality bath to anyone.
Ellie was knowledgeable and kind in guiding me with my purchase and what was needed. Great experience!
From ordering to shipping to order inquiries/returns, the service from QualityBath was above & beyond
We were looking for a bathroom shower replacement and were able to find one quickly and for a great price. Quick shipping.
The prices were great and the customer service was even better. I couldn't be happier with my new blanco sink. I absolutely love it.
Shipped quickly, solved small initial problem with great customer service.
Product looks and works great.
Spoke to Josh and he was very helpful with answering all my questions and finding the item with the dimensions that would work best for me
Really great customer service! Akiva was prompt with his replies, the quote and the adjustment when I changed my order. I am impressed!
I called to place an order. I received discount and my package came in two days. I got a sink faucet as I desire
Tip for consumers:
Keep original packaging if you want to return an item
Products used:
Sink Faucet
This company deserves 10 stars not 5. We are truly happy with the quality of service we received from them. At first, we were hesitant to order all the materials we needed for our upstairs remodeling project, especially from an out of state company. Quality Bath exceeded our expectations from ordering to delivery.
Akiva was my agent that helped me decide which products work well with my vision and what I wanted to accomplish in my project. He provided me with suggestions and answered all my questions and concerns regarding all products available. He was very knowledgeable with all the brand names. He made it very easy for me to decide what particular brand to order. We ordered the bath tub, jacuzzi, toilets. Sinks, mirrors, faucets, complete shower systems, cabinet pulls, linen closets. Akiva was very patience with me and provided me with superior customer service. He definitely knows all his products.
With regards to warranty and issues with the products, Chaya was our contact person from Quality Bath. She acted quickly and provided me with the time line on when to expect the replacement items. The biggest concern that we had was the bathtub we received
Had a factory defect. There was a resin material that dropped in the lower part of the tub and we did not noticed it until the tub has been installed and ready for use. We immediately contacted Chaya regarding what options we have. Chaya immediately took action to contact the manufacturer and constantly followed up on the status to repair the tub. Although the manufacturer took a month to send someone to our house, we are extremely happy with the results. Chaya did an excellent job coordinating all parties to fix our issue.
Both Akiva and Chaya deserve recognition for doing their jobs above and beyond all expectations. It was a sincere pleasure working with them.
I would highly recommend Quality Bath to all my friends and family. I have enclosed some photos of my completed project.
Products used:
Bath tub, jacuzzi, toilets, mirror, linen closets, complete shower system, faucets, cabinet pulls,
A special Thanks for Chaya, I had a broken part of my faucet, thay quickly responded and sent me next day the parts, thanks Quality Beth for your great and outstanding service.
Tip for consumers:
Really good sales people
Products used:
Faucets
The customer service I have received is outstanding. Everyone I have spoken to has gone above and beyond to help me. Great place to do business with!
A product arrived damaged and a replacement was sent the next business day!
I appreciate the great customer service
Gain trust and grow your business with customer reviews.
QualityBath offers thousands of luxury bath vanities and kitchen & bath products for the home. We also sell faucets, sinks, tubs and whirlpools. We carry all major companies at discounted prices. We also feature how-to articles to help your renovating...
