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    QualityBath.com

QualityBath.com

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Overview

QualityBath.com has a rating of 4.4 stars from 433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QualityBath.com most frequently mention customer service, best price, and plumbing fixtures. QualityBath.com ranks 2nd among Bathroom sites.

  • Service
    157
  • Value
    152
  • Shipping
    138
  • Returns
    78
  • Quality
    135
Positive reviews (last 12 months): 100%
Positive
38
Neutral
0
Negative
0
View ratings trends
36
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How would you rate QualityBath.com?
Top Positive Review

“Great selection, great service”

Adam B.
7/3/24

I had ordered all of the fixtures for a bathroom remodel from Quality Bath years ago, and wanted to replace one of the shower valves with a slightly different model in the same style. Not only did they have the model, but Aron helped me confirm the other components I would need to include in my order to make things work. I completed the order and everything arrived in a few days, correct and complete.

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Top Critical Review

“Buyer Beware - actively deceitful company”

Andrew C.
2/1/22

BUYER BEWARE! An actively deceitful company. I bought an upscale $1,000 vanity from Quality Bath. It was dropped on it's side and severely damaged during shipping or while in QB's possession. They covered-up the hole in the box with packaging tape (see photo), and when they delivered the vanity, they placed the damaged corner of the box into the corner of my apartment, so that I would not see it. Once the vanity was ready to be installed, it was removed from the box and the damage was discovered. When I contacted Quality Bath to setup a return, they immediately responded that I had signed away my right to return the product by signing for the delivery. That they have some legal loophole in their fine-print that allows them to scam you. Truly the most atrocious customer interaction of my life and I'm out an enormous amount of money. It's psychotic.

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Reviews (433)

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quality bath (193) customer service (212)
Thumbnail of user kenk542
California
1 review
0 helpful votes
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June 4th, 2022

Josh is exceptional! Was having a hard time finding a piece for a bathroom. Called Josh and he said he didn't have it…but wait, he checked his suppliers and found it! I had it within a few days. If you need something, give Josh at QualityBath a call

Service
Value
Shipping
Quality
Thumbnail of user anas691
Puerto Rico
1 review
0 helpful votes
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January 27th, 2023

It's my first time buying with Quality Bath. I'm very happy since I found everything for my new kitchen. I search in many sites and they have the best prices. The site is easy to search for products and the service is the best. I will always recommend them.

Tip for consumers:
Excellent experience

Products used:
Sink, faucet and accesories for my new kitchen

Service
Value
Shipping
Returns
Quality
Thumbnail of user vanessab407
Maryland
1 review
0 helpful votes
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August 24th, 2021

Quality bath has consistently given me the best quotes. They are knowledgeable and kind and quick to reply. Whenever I have needed to return anything they have been helpful and prompt. Definitely recommend.

Products used:
Bathroom fixtures

Service
Value
Shipping
Returns
Quality
Thumbnail of user rebekar7
Missouri
1 review
0 helpful votes
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January 13th, 2024

Quality Bath's website was easy to navigate and find what I needed. Terrific assistance and FAST, professional customer service from Tammy.
Much appreciated!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeremyb216
Utah
1 review
1 helpful vote
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March 25th, 2019

I ordered a shower kit, after the kit was delivered I noticed that one of the glass panels was chipped, I contacted the warranty department and they got it replaced no questions asked. Great customer service.

Thumbnail of user heatherm581
New Jersey
1 review
0 helpful votes
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February 27th, 2020

When we found a small defect in our sink and called the returns department, the Quality Bath Customer Service team was amazing, friendly, responded quickly, and did everything possible to ship us a new sink so that our construction project stayed on schedule. We love the quality of the product and the Customer Service team went above and beyond to provide the best quality service. We will come back to Quality Bath again for all of our house renovation needs.

Thumbnail of user tigrans
Washington
1 review
0 helpful votes
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February 9th, 2020

Prices are great, every representative was super professional, quotes were revisited super quick. I do recommend to all who need to shop for great quality products for a super good price.

Glad I found this website.

Thumbnail of user garretl4
Florida
2 reviews
0 helpful votes
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March 14th, 2020

I reached out to the co pant and they got back to me right away and helped me solve my problem no question asked and made it very easy on my part! I worked with Janet and she was a pleasure to work with!

Thumbnail of user jeffn462
Washington
1 review
0 helpful votes
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April 8th, 2021

We ordered a Franke kitchen faucet with side spray from QualityBath. Unfortunately we had issues getting the side spray and faucet to work properly. I reached out to QualityBath for help and Baila was all over it. I received multiple updates via email and ultimately ended up receiving a brand new faucet. I'm very happy with the customer service provided.

Thumbnail of user lindah663
North Carolina
2 reviews
0 helpful votes
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July 21st, 2018

The silver granite sink goes perfect with my marble backsplash and emerald green countertop. It has been in for a month and it does not show water spots, it rinses everything down the drain without leaving any marks. I get compliments from everyone who sees it. It is also just lots of fun saying I have a "granite" sink.

Thumbnail of user kumars50
Texas
2 reviews
0 helpful votes
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March 17th, 2023

I was looking for a specific Brizo faucet model & finish color and Akiva from QualityBath.com was prompt to respond and also provided the best price that I could find for the purchase. Very pleased with Akiva's excellent help and service. Thank You! Will definitely order from this store again and highly recommend Quality Bath.

Tip for consumers:
Excellent Customer Service & Best Pricing.

Products used:
Kitchen faucet & soap dispenser

Service
Value
Thumbnail of user captains3
Colorado
1 review
1 helpful vote
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June 3rd, 2018

I cant say enough good about quality bath. Their products are excellent, their prices cant be beat and the people working there are a pleasure to deal with, especially Janet. I had a small issue but Janet and the team at quality bath handled it without an issue.

Thumbnail of user peters2891
Florida
1 review
0 helpful votes
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May 10th, 2023

The hose from our spray faucet to the filer to our tub broke under warranty. We were assisted promptly and in great form in having a new one shipped to us. I have not received the replacement yet, but I look forward to swapping out the new one with the broken one.

Thumbnail of user margaretc1789
California
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

I purchased a Robern medicine cabinet for our primary bathroom. Although I looked at multiple websites, I ended up purchasing this product from Quality Bath because Akiva was incredibly helpful, knowledgeable, and FAST! Quality Bath also had the best price. I reached out about the lead time and Akiva responded within minutes, and then patiently advised me while I finalized my selection. He helped me select the appropriate accessories, too. I would happily shop from Quality Bath again based Akiva's assistance, the excellent website, and how simple the purchasing process was.

Service
Value
Quality
Thumbnail of user rosal40
New Jersey
1 review
0 helpful votes
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January 9th, 2019

I have worked with Jack Shain at Quality Bath for the last 4 years I believe. I could not have been given a better sales person to work with. He is dependable, knowledgeable, and always goes the extra mile to provide excellent customer service. Thank you for your time and your service.

Thumbnail of user ericw271
Connecticut
1 review
4 helpful votes
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February 22nd, 2019

We recently decided to renovate out master bathroom. Faced with the daunting task of purchasing a new freestanding tub, tub- filler, shower system, and vanity (with sinks and faucets), I came upon the Quality Bath website, which is terrific They carry a wide range of products at a variety of price points. After reviewing the website and being overwhelmed by the options, I called the company and spoke with Charlie Nagar. Charlie was extremely patient and knowledgeable about all of the product lines and very helpful with selecting products within my budget and which would be shipped in time to meet my project deadline. The pricing was quite good and the items have begun to arrive. I will try to follow up once everything is in place, but so far, so good.

Thumbnail of user cc474
Florida
1 review
1 helpful vote
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March 28th, 2019

I have used Quality Bath for renovations of a bathroom and purchasing small items like cabinet knobs. Regardless of the size of the order, I have found them to be professional, attentive and expedient in their service. I definitely recommend them for any size project.

Thumbnail of user artc101
Texas
1 review
0 helpful votes
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February 16th, 2022

Purchased the Geberit Wall Tank Carrier from Quality Bath. The unit was delivered on schedule. Upon unpackaging and reviewing components noticed a part that was broken. It was small plastic tab on mud guard box. Called Quality Bath and spoke with Chaya about the broken part. Was told to send in a picture of damaged part. I did. Within a few minutes of sending email. I received an email that the part was ordered and will be shipped directly to my address. Rarely do you get service like this. Truly hassle free. A great pleasure dealing with Quality Bath.

Service
Value
Shipping
Quality
Thumbnail of user scottm3114
Texas
1 review
0 helpful votes
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April 3rd, 2023

Needed Rohl sink for my new build and tried Quality. Akiva jumped on line to provide lead time and availability, then finished my order quickly and easily. Happy to report the sink was shipped first business day after ordering so Quality has done their part well.

Products used:
Kitchen sink

Service
Value
Shipping
Quality
Thumbnail of user hollys715
California
1 review
0 helpful votes
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January 4th, 2023

Akiva was very helpful and patient. Akiva provided multiple quotes for me on many different options. I rarely write reviews but I felt compelled to do so because of how responsive and patient Akiva was during the process. Thank you!

Thumbnail of user kellyn420
New Jersey
1 review
1 helpful vote
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May 26th, 2022

I had ordered a few items from Quality Bath when they were having a sale. Ellie had reached out to me since she had noticed I didn't order something that I would have needed to have with the products I ordered. I never expected to have a personal experience when ordering online. She ended up quoting the rest of my project and was so easy to work with. I was able to get the rest of my items ordered quickly and will be sure to use Quality Bath again for future projects.

Service
Thumbnail of user gracep136
Massachusetts
1 review
4 helpful votes
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June 16th, 2020

Purchased a sink from them and it cracked. Called the company because they said that they will back all their products. And refused to replace the product. Lowe's offers a 90 return. Do yourself a favor and purchase from them.

Thumbnail of user annv59
New York
1 review
1 helpful vote
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April 4th, 2019

The quality and price of the articles I purchased were excellent. Dov is very patient and has complete knowledge of the objects I was purchasing. I was new to this job and he guided me through the process. The delivery of the purchases went very smoothly. I would recommend his service to anyone. Ann V

Tip for consumers:
Ask for Dov

Products used:
Madeli, Newport brass, Kohler and emtek

Service
Value
Shipping
Quality
Thumbnail of user glennae1
Michigan
1 review
1 helpful vote
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May 22nd, 2018

This sink and interior grate is Awesome! The installation was done by very handy handyman and he stated he had never installed one of these before but by the time he was finished he loved it too. Every one who sees it loves it too. It is the right height for me and makes my kitchen look so beautiful. Highly recommend this sink and this company.

Thumbnail of user dwightb62
Georgia
2 reviews
0 helpful votes
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June 19th, 2020

I was looking for a mirror that others said was discontinued. Quality Bath said they had it and Customer Rep Miri quickly confirmed. I ordered two. One arrived broken. Customer Rep Baila quickly got a replacement shipped to me. I would definitely order from them again.

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From the business

QualityBath offers thousands of luxury bath vanities and kitchen & bath products for the home. We also sell faucets, sinks, tubs and whirlpools. We carry all major companies at discounted prices. We also feature how-to articles to help your renovating...

Company Representative

Thumbnail of user stevenl204
Steven L.

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