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QualityBath.com has a rating of 4.4 stars from 433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QualityBath.com most frequently mention customer service, best price, and plumbing fixtures. QualityBath.com ranks 2nd among Bathroom sites.
I had ordered all of the fixtures for a bathroom remodel from Quality Bath years ago, and wanted to replace one of the shower valves with a slightly different model in the same style. Not only did they have the model, but Aron helped me confirm the other components I would need to include in my order to make things work. I completed the order and everything arrived in a few days, correct and complete.
BUYER BEWARE! An actively deceitful company. I bought an upscale $1,000 vanity from Quality Bath. It was dropped on it's side and severely damaged during shipping or while in QB's possession. They covered-up the hole in the box with packaging tape (see photo), and when they delivered the vanity, they placed the damaged corner of the box into the corner of my apartment, so that I would not see it. Once the vanity was ready to be installed, it was removed from the box and the damage was discovered. When I contacted Quality Bath to setup a return, they immediately responded that I had signed away my right to return the product by signing for the delivery. That they have some legal loophole in their fine-print that allows them to scam you. Truly the most atrocious customer interaction of my life and I'm out an enormous amount of money. It's psychotic.
Jack was very quick to reply to my emails and queries. He is very knowledgeable and helpful. Quality Bath pricing was very fair and competitive. Overall... very high level of satisfaction!
Products used:
Rohl faucets
Quality Bath is an impressive company! Chaya responded immediately and clearly to all questions. Excellent products, prices, and correspondence. Bravo Chaya and Quality Bath!
Tip for consumers:
Easy on-line ordering. Quality Bath representatives actually pick up the phone and communicate clearly. Haven’t experienced this quality of service in years.
Products used:
Bathroom faucets and hardware
We purchased a Jaclo Kitchen Faucet five years ago from Quality Bath. I portion of the spray head assembly did not appear to be working correctly so we contacted Quality Bath wondering if Quality Bath could suggest a fix or possibly consider a replacement.
We opted to replace the spray head while waiting for the folks at Quality Bath and Jalco to inspect the spray head... which we felt was very reasonable since the spray head was in use for five years. Quality Bath sent us all of the return shipping to Jaclo pre-paid and Jaclo replaced the spray head. Their combined quality of service, which was shockingly prompt, is a model for all of us to follow. The service from the very beginning five years ago was quite incredible and it continues today. About the Jaclo Faucet... we have extremely hard water and although we use a water softener, most of our faucet type appliances corrode within two years. Our Jaclo Faucet still looks brand new after five years. The quality of materials, build, design and service is well worth the price of admission.
Quality Bath is a top notch outfit. They were super helpful and heavily focused on customer service. That's hard to find these days. I highly recommend them.
I use Quality bath as my go to for Plumbing and bath fixtures. Akiva Pomerantz is always helpful and quick to turnaround information and products as well as suggesting alternatives if necessary.
One of the faucets I ordered had a defective part. Chaya at QualityBath contacted the Manufacturer and quickly took care of my issue without hassle. Good prices and good customer service!
Exact item, In stock, best price... on line AND brick & mortar, expedited shipping, securely packaged... and this was a granite composite KITCHEN SINK!
I remodeled a house and made a large and complex purchase. The advices, the prices, the delivery and the quality was top notch, I will recommend Quality Bath to any friend!
Had a wonderful experience with Mimi the sales representative. She was great to work with as I purchased my Waterstone products.
Nice to get a live person on the phone. Adina was very pleasant and efficient. It was just after July 4 and Duravit was slow on their end. My project was not affected.
Had an issue with pricing and Steve went above and beyond to satisfy my concern! Will purchase again
Products used:
Cabinet knobs
Fast, easy and helpful. One stop, online shop for quality bath fixtures and furniture. Customer service is exceptional.
Josh Fischl was great to work with! He was responsive and helpful throughout the process. He was happy to hold my order at the warehouse for months while my renovation was on hold because of Covid.
The sales people at Quality really know there product and are extremely helpful. I have done 4 baths with them and always perfection.
She was very informative and helped out when I ran into an issue and resolved it on the spot. Chaya went above and beyond!
I was a little skeptical... never had a tub "re-glazed" before, but it both tubs look great. On time, efficient and fairly priced.
Thank you, Lea! You have been a great assistance in processing all the necessary bits and bobs for our perfect home!
Items received quickly and customer service for a return (decided not to keep an item) was simple and quick.
I would recommend this 120%... Well worth the money. Outstanding customer service, I will always be grateful to QualityBath.com.
Had an issue with a faucet and customer service got it handled quickly. Appreciate their assistance and quick response.
No hassle, great service at a competitive price. Being a contractor we will definitely use again in future purchases.
Working with QualityBath has been a pleasure throughout the entire process. I would come back again and again :)
I will call your company first from this day forward, thank you for your professionalism very quick communication.
Responsive and timely. Great company to do business with. I will continue to use them for future projects.
QualityBath offers thousands of luxury bath vanities and kitchen & bath products for the home. We also sell faucets, sinks, tubs and whirlpools. We carry all major companies at discounted prices. We also feature how-to articles to help your renovating...
