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QualityBath.com has a rating of 4.4 stars from 433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QualityBath.com most frequently mention customer service, best price, and plumbing fixtures. QualityBath.com ranks 2nd among Bathroom sites.
I had ordered all of the fixtures for a bathroom remodel from Quality Bath years ago, and wanted to replace one of the shower valves with a slightly different model in the same style. Not only did they have the model, but Aron helped me confirm the other components I would need to include in my order to make things work. I completed the order and everything arrived in a few days, correct and complete.
BUYER BEWARE! An actively deceitful company. I bought an upscale $1,000 vanity from Quality Bath. It was dropped on it's side and severely damaged during shipping or while in QB's possession. They covered-up the hole in the box with packaging tape (see photo), and when they delivered the vanity, they placed the damaged corner of the box into the corner of my apartment, so that I would not see it. Once the vanity was ready to be installed, it was removed from the box and the damage was discovered. When I contacted Quality Bath to setup a return, they immediately responded that I had signed away my right to return the product by signing for the delivery. That they have some legal loophole in their fine-print that allows them to scam you. Truly the most atrocious customer interaction of my life and I'm out an enormous amount of money. It's psychotic.
My experience with Quality Bath, and specifically Akiva, was very quick, professional, and helpful. Great experience overall!
Akiva went above and beyond to ensure I got the product I wanted. I was looking for a hard to find finish and Akiva searched and found it for me.
It's rare in the home remodel business to find an online vendor who offers such great prices and personalized service. Thank you Akiva!
Adina followed all the way through to resolve my leaky pot filler. Great customer service as always!
I worked with Akiva. He quickly responded to my inquiries on two items; and cancelled a previous order for me.
Chaya worked with the manufacturer (Strasser Woodenworks) to have them send replacement doors at no cost.
Tip for consumers:
Quality rating refers to the manufacturer (Strasser Woodenworks) and not qualitybath.com
QualityBath offers thousands of luxury bath vanities and kitchen & bath products for the home. We also sell faucets, sinks, tubs and whirlpools. We carry all major companies at discounted prices. We also feature how-to articles to help your renovating...
