QualityBath.com

I live in a remote area with limited technical assistance. When I inadvertently ordered the wrong part, Josh went out of his way to facilitate my return and replacement with the correct one. The speed and professionalism, combined with the personal attention, was a pleasant surprise. I highly recommend.

Ordering our sink with pre-drilled holes couldn't have been easier, and the price was far superior. Unfortunately, the manufacturer forgot to drill the holes. Anyway, I worked with Tammy at QualityBath and she patiently helped me get to an excellent solution. Kudos to Tammy and QualityBath. I'll be happy to patronize these folks again!

This was a critical order to maintain a construction schedule and Mimi kept us completely informed along as to when we could expect of order to ship. Once it shipped, we received frequent shipping updates.

In this craziness of Covid-19 and the reduced production of many manufacturers and their ability to get raw materials, much less finished products out the door, Quality Bath gave us great service working with the manufacturer of our order.

Thanks for great service!
Kyle

After checking several Rohl authorized websites, QualityBath.com had the most reasonable prices. The service provided by Charlie was excellent. He was able to tell me when I could expect my product which was within one week. Due to plumber availability I discovered I would need the pot filler sooner and Charlie arranged for the item to be Fed Ex'd overnight. I subsequently received another email confirming shipment and received the product the following day. I would definitely recommend this online company. Customer service and prices were excellent.

I bought all of the fixtures for my bathroom renovation from QualityBath. The selection, prices and delivery were great. Five years later, I'm having issues with the Hansgrohe faucet and I reached out to QualityBath to get advice on what the problem may be and how to fix it. Lea said that she would contact the manufacturer and get back to me. The next day she sent me an email confirming that Hansgrohe would be sending me replacement parts at no charge. Outstanding customer service!

Akiva at QualityBath.com was absolutely great to work with. There can be lots of questions when purchasing something like a freestanding tub online. Akiva helped us through all those questions like we were actually there in person!

We worked with quality bath to furnish our master bath for everything. Josh was awesome to work with! Super quick with responses, very knowledgable and offered great recommendations. Their prices consistently beat other bathroom stores even when these other stores provided "designer discounts". Will be working with them for all future renovations!

Just want to give a shout out to Balia for all of her help with my issue. It is rare to find someone one on the other end of the phone in a large company that cares enough not to just say "sorry" and read from a script, but to actually solve the problem at hand. I needed a replacement part and she not only helped me find it she contacted the manufacture and arranged for me to be sent that part free of charge, which is also amazing and never happens. Thank you QualityBath for employing such kind of people.

During our home Reno years ago, we bought most of our plumbing fixtures from Quality Bath, and they were a joy to work with. After a few years, one of the faucet's components died and I reached out to Quality Bath. What a pleasant surprise when Ruthie let me know that the part was under warranty and would be shipped by the manufacturer to me. Ruthie was great at staying in touch and worked tirelessly to get my part to me. Thank you Ruthie and Quality Bath!

I had some trouble placing my order (my fault) and I emailed Quality Bath. A real person responded quickly and was super helpful throughout the process. No corporate autoreply email of "We'll get to it when we get to it." I really appreciate that level of customer service!

We are undertaking a large kitchen and bath remodel project. We went to a high end supply showroom in FT Myers Fla and picked out what we wanted. When the itemized pre-order details were sent to us, I was shocked at the total cost of the eight items we were ordering. I decided to search for an online supplier who might be able to supply the exact items by manufacturer sku or item number. I found all the exact items and saved about $800 and the experience was outstanding. The customer service folks were knowledgeable and told me what the process would be and when I would expect delivery. They were 100% on the mark. I would definitely recommend Quality Bath. Com to anyone who doesn't want to sacrifice quality of product but wants to pay substantially less.

During our bathroom renovation, key components needed to complete our new toilet installation inadvertently got tossed. YIKES! But I called Quality Bath customer service and was directed to Tammy. Our conversation took place on a Friday morning, I had a confirmation that both the items I needed were ordered by Friday afternoon and confirmation on shipping by both by next business day. This was not a large order, but Tammy understood my urgency and handled my order as a top priority. Great customer service these days sticks out like a sore thumb. Mine was a very positive experience and I look forward to working with them again soon.

I love the fact that when I had any questions there was always someone to answer the phone. I had the good fortune to have Vicky assist me with following up on an item I ordered. I would highly recommend Quality Bath as a result.

Redid one of our bathrooms. Bought hardware, towel bars and so on. This time and every time QualityBath has performed totally excellent -- handling things smoothly and flawlessly. They also carry a high quality line of products.

Jack Shain is synonymous with excellent customer service. Extremely professional and always helpful, he was able to assist with sourcing, purchasing, returning, and exchanging each product we needed for our project with every twist and turn.

We had an issue with medicine cabinets for our new build. We had purchased them months prior to install. The shipping packaging looked fine. No damage. When we finally got to install, one of the glass doors had damage. QualityBath resolved this issue with the manufacturer for in a very quick and timely way. Thanks

I couldn't be happier with the customer service I received from Quality Bath. I asked a question to the live online chat rep right after placing an order and learned that I had accidently clicked on the wrong size. Jack not only promptly answered my question but quickly saw that I had ordered the wrong size sink grid. He fixed my order right away and then made my day when he told me how quickly my order would be in my hands! I will definitely be ordering from them again!

I had experienced a problem with one of my new faucets and after I reached out to the customer service dept, Janet took care of it right away. Even though the manufacturer was slow to respond she follow up repeatedly and was able to send the replacement cartridge.
I'm very happy with Quality Bath with all the service that I have received over the past 2 years.

Lea at Quality Bath provides amazing customer service! My Robern mirror was delivered with the glass damaged on both doors. Due to construction delays on my project, the damage wasn't discovered until months after the mirror arrived. The contractor pointed out the left mirror, which was severely damaged and Lea helped me get a no-cost replacement right away. However, the contractor did not notice a smaller chip/scratch on the right mirror until another few weeks when they went to install. I was worried that due to the additional delay in reporting the damage it would be impossible to get a second door replaced. Lea responded to my email promptly and, lo and behold, was able to arrange for a no-cost replacement. Simply amazing!

I spoke with the vendor and ordered parts based on his recommendation. My plumber advised that the parts were not what was needed and were, in fact duplicates of what I had. I contacted Ruthie at Quality Bath regarding the return of these items. She contacted the vendor who advised that they wanted to charge a 20% restocking fee for parts. She was so helpful. She explained to the vendor that I had told their rep what my plumber told me what parts were needed. He didn't listen and Ruthie made sure I received my credit with a restocking fee. She is awesome!

I have been very happy to find this business. Everyone has been very kind, patient and helpful. Added bonus that the prices are lower than their competitors. So far the experience has been great- I feel like I am working with actual people and not a giant corporation. Ellie And Chaya have been great!

Akiva was excellent to work with as we evaluated several options. His turnaround on quotes for these options was very quick and info was accurately captured. Pricing was good. Overall am very pleased with the quoting/ordering process. Will update upon receipt of product.

My 1000 USD dollar toilet had a broken tank lid when I received it from Quality Bath. The support from Adina was awesome. A new lid was arranged immediately and will be shipped from Kallista to me directly once there is an inventory. Thank you Adina!