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Rackspace has a rating of 2.0 stars from 12 reviews, indicating that most customers are generally dissatisfied with their purchases. Rackspace ranks 581st among Web Hosting sites.
Excellent customer service, and would highly recommend Rackspace. I found them easy to work with, and a user friendly site.
They were great in 2014 when we started. You could get help quickly. Now their fanatical service means closing tickets as quickly as possible by passing on to someone else and not solving the actual problem. It takes 4 to 5 tickets to get something solved. They also lost our company email since inception through a ransomware attack through negligence of not doing a simple update. We also heard nothing for weeks while everyone waited. They have no honor anymore. Their main goal is to lock into contracts, and then disregard. If you care about your company go elsewhere.
They were great in 2014 when we started. You could get help quickly. Now their fanatical service means closing tickets as quickly as possible by passing on to someone else and not solving the actual problem. It takes 4 to 5 tickets to get something solved. They also lost our company email since inception through a ransomware attack through negligence of not doing a simple update. We also heard nothing for weeks while everyone waited. They have no honor anymore. Their main goal is to lock into contracts, and then disregard. If you care about your company go elsewhere.
Total system failure. Without services for 3 days now. Absolutely no support. If you do get a call back it is in the middle of the night. And then a waste of time as they only read off the website "instructions" and can not offer any thing more than reading what you already have.
I have been a Rackspace customer for well over five years now and I am finally going to have to leave them. Their support used to be amazing, 24 x 7 and most of everyone you would get help from were fantastic. However, now it seems they have moved some if not most of their support over seas and like all the other companies who have done this, the support has going so down hill its just not worth staying. :(
Tip for consumers:
Stay away from Rackspace, they have lost all that was great about them.
Products used:
This is an online service provider. No hard products exists to ship or return.
Started getting spammed... traced the source to RackSpace, and I was a client of theirs... Took days to get the Spam stopped & until I figured that RackSpace was the source... told them I'd leave and that took many hours as the Indians are 100% Paper pushers & Anal at times. Done with them FOREVER. Another American company BITES the dust!
Tip for consumers:
Find another ISP/Hosting Service Provider ... this one has gone to hell.
Excellent customer service, and would highly recommend Rackspace. I found them easy to work with, and a user friendly site.
Their customer service does not respect the privacy of their clients. Keep on asking on things that I specifically pointed to be confidential.
N January 2010 we signed up with Rackspace and hoped for the best as our first experience with managed hosting with 800Hosting was a disaster. The switch to Rackspace has been a great improvement for us. We have been with them for almost a year and have NO complaints about any of our websites, blogs or databases we have hosted with them. They have delivered all that they promised.
Our first experience with managed hosting was with 800Hosting and they delivered NONE of what they promised. They had a great website with great promises, but were more than a disappointment. All of our fully managed websites went down due to a catastrophic failure with their server, and we had to notify them! They did not even know! We purchased monitoring 24/7 so how could that be? We had purchased a fully managed dedicated server so we would not have such problems. They lost valuable confidential customer personal data and almost all product images - gone forever. We purchased daily back up so how could that happen unless they did not provide what they promised?
As you can see, we were very skeptical and worried about our next host. Anyone can make a mistake but they were NO help making things right and showed NO understanding as to how being totally down for 6 days was impacting our business. That really was unbelievable in a web host, and based on their website not possible.
Since moving to Rackspace we have had nothing but peace of mind. They seem to appreciate how much our success depends on them delivering the goods. They provide monitoring, pro-active support, technical support 24/7, and improved server performance. They more expensive BUT NO down time, no data loss and no worries. This is priceless to us.
We wished we would have found Rackspace before 1-800-Hosting!
Good customer service and when ever you call the next minute they are always around the corner.The last service was good. Thanks
Best customer service ever! You call? They fix!
As it should be.
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