Rainbow

Would not return my item that I bought for my aunt funeral because they said the tag was worn the dress was black but they changed the dress code to white at the last minute. Carletta was not understanding but rude been shopping here for years.

I ordered from Rainbow shops for the first time. I`ve looked at alot of places for Pink or Mauve tops. Rainbow Shops has quite a few tops in those colors. So I ordered 2 of them. 1 is kinda a Mauve color, the other 1 is a Peachy Pink color. A little more on the peachy side than the mauve color. So I`m back to square one looking for Pink/Mauve Tops.

I purchased what I thought was a shirt only two days ago for a date. I took the tags off the day of my date while I was getting ready and realized it was a romper. Of course I didn't even wear as I don't look good in them so I brought it back to get it returned and was told the tags had to be on. That was the first thing. I called to ask if the tags really had to be on the clothing and the manager said that I could get in store credit but that would be all since they were no longer attached to the shirt. But when I came to first return it I was never offered the in store credit either. I will never shop here again. Terrible return policy and the staff acted like I was an inconvience to them. Definitely not worth shopping here

I ordered online they got there clothes and still kept my money it's been almost one year since It's not fair I'll never shop again with them and a zipper broke two days after wear

I was waiting to check out and the girl working the cash register was walking to the register while looking at her phone, after my transaction she put my items in the bag and that was it didn't hand it to me, didn't say thank you or come again. VERY UNPROFESSIONAL.
ALSO... The dressing room had dust everywhere.
Now the other two sales associates where courteous and polite.

Rainbow will do anything to keep your money! Better make returns (On they're cheap clothes) WITHIN 7 DAYS! Or you get a gift card like you want more garbage! Even with a receipt. Then if you call corporate they just scream over you and then hang up on you. Damn no home training whatsoever! AS YOU CLEARLY SEE THE RECEIPT SAYS 90 DAYS! Way to rip people off!

Although they have a refund policy stated on their website, they are not responding to my efforts to return two items that are too small. I should have checked reviews before ordering with them. DO NOT ORDER FROM THIS COMPANY. You will be disappointed. They are located overseas.

Was a regular customer buying every week at the same store, went to buy a pair of shoes $13.99, after wearing them 1 time shoes broked - back to the store sales agent rude from ghetto asked me for the shoe box - told her "i dont make collection of shoe box but take shoe box from the new one that u gonna give me in exchange- she refused - upset i left store with new shoes, left old shoes, receipt, and forgot my wallet - at nite at my house I was arrested, spent 1 nite in jail, lost my job - as of today that story cost me around $ 10 000,00 in laywers, mugshots removal, lost of job... since more than 1 year I am having nitemares everynite getting arrested.

I went to Rainbow this morning to exchange an item for a smaller size. The hours stated they open at 10: am it was after 10 there was an associate on the premise she never acknowledged me. I guess another worker showed up. I asked. Are you open now? She said no. I asked so when do you open, she said when I say we do. She was so nasty and disrespectful I figure Ill just eat the lost. I'll never shop there again. Mysister was on the phone with me. She's spreading the word, so am I that won't be tolerated. If it wasn't for shoppers, they'd have no job. That was Terrible.

I'll never shop at Rainbow again. Drop those sales.The store was on 71st and Jeffrey at 10:25 am.

I ordered some merchandise for the first time from Rainbow. I read the return policy to make sure I could return the items if they didn't fit. I read that you could return items to store if you use a credit card. With this being said, I used my PayPal credit card to purchase the items. After receiving the items, I realized that the clothes are cheap and run very small. I also realized that the store in my area had closed down. I'm sure it's because of the scamming of the company and the poor quality and service they offer. I decided to take the items out of town with me to return to another Rainbow, and I was told that I couldn't get a refund because I used my PayPal credit card. Although Rainbow's policy states that you can get a refund if you use a credit card, I was denied a refund and told that I had to do an exchange. I will never shop at Rainbow again!

For the price rainbow items, they work for me, I don't follow designer clothes, because to me they're overrated, since July I been buying online due to the Corona virus pandemic I think I purchased over 50 with on one piece to small. Thanks Rainbow for the affordable clothes and shoes

I purchased 4 items; none of them worked for me and were very low quality. When I tried to follow their return procedures, it was IMPOSSIBLE. I was never able to find an address to mail the items back, nor was I able to connect with a live person -- just their stupid AI "assistant" which was less than no help. I'm angry that I spent 6 days trying to locate the address or talk to a real person but, more than that, I'm deeply disappointed that a company who promotes themselves as a faith-based clothing company is apparently just a ploy to get people like me to buy from. They should hold themselves to an even higher standard than other online retailers who make it EASY to return items for a refund or exchange. This company makes it IMPOSSIBLE to return items, so I will never purchase from them again.

Rainbow does sell nice clothing, but it isn't at all good quality. A lot of the material is too sheer and see thru... nice for people who want to go out looking hooker chic... if that's your thing.

I've received no merchandise, and when I email get a generic response that answers nothing and is not helpful. Reporting to credit card company as scam.

I purchased a dress yesterday for a banquet, took it home to try it on. I found something else in my closet so, I tried to return the dress and I was made a aware of there stupid policy of if the tags are removed your S. O. L!, DONE SHOPPING THERE and I'll be spreading the word. Chamberlayne Ave in Richmond VA & Glen Allen Virginia Center Commons

Plus size is NOT plus size. I ordered items in 2XL and 3XL and they both for like XL, if that. Do not order from here if you got large breasts and stomach! The only good thing is free returns. BECAUSE this China made and sized items are going back!

I like Rainbow Shops, I did frequent this shop before covid, I've been shopping online. Today I wanted to stop in my local Rainbow, the only male has no customer service skills, the front associates (cashiers) were worse, no greeting, lots if cussing, & verbally abused the absent manager about her Lexus. The only thing I need when I spend my green is a confident HELLO!

I love rainbow jeans and shirts. I love how thier shirts fit and come in multiple colors. When my package came open they were quick to address the problem and refund me. I ordered again, no issues and shipping was quick. I ABSOLUTELY LOVE RAINBOW SHOPS. I never had issues like other customers have said.

Ordered my son some back to school Khaki pants. Although I sized up 2 sizes, when I received them they were too small.
If you return using the SHIPPING LABEL they provide, be aware that you will be PAYING MORE to ship them back then what you would actually pay if you shipped them using your own label! Very disappointing, will NOT be buying from this site again.

So I'll be quite frankly honest, upon reading previous customer's "horror stories" of spending money on online orders and either getting the order months later or not receiving all articles purchased or damaged, I was incredibly worried about my own purchase.
I just spent a decent amount of money on a lot of clothes, and I feared that I was either going to never receive my order, the articles would be damaged, or pieces would be missing. A few days after placing my order, to my dismay, I receive an email stating that one of my items could not be fulfilled, therefore I would not be charged for it and it would not come. As with anyone, this raised great concern, having read previous customer's experiences, and I feared for the worst.
Alas, a couples days later my tracking number was sent and then some time after that my order arrived. To say the least, I am incredibly happy with my purchase, the clothes are well-made for a great price (got everything clearance price), and the shipping was prompt and well-packaged.
While some customers may have had a less than enjoyable online shopping experience, I myself and very happy with my purchase from Rainbow Shops.

I ordered my clothes and spend more than $100 and I never received my order, they said they send it to me and gave me a fake parcel number that never existed, I ask for my money back but they don't want to assume responsibility on this!
They never refund my money
THIS IS A SCAM! Do not shop here!

I have been to the Carrolton Ave store several times and Ms. Dionjeanea Richards and Ms. Telma Burfect are absolutely wonderful. They both were friendly and helpful beyond words! I recommend this store to everyone. Thanks ladies!

The rainbow in the Aurora Mall in Aurora Colorado the manager has such a bad attitude and talk to their customers any kind of way she sets her own rules made my daughter feel like a thief and I was in the store with her at this time I love shopping at Rainbow I've been shopping with you guys for several years but the manager that you have at this particular store is going to make you lose customers she is really really really rude so I've decided that I will not shop there anymore please do something with your management before people start picketing your store and then you'll really start losing money I've never been in a store that the other employees cannot ring you up they have to wait on her which makes the line ridiculously long and even one of the employees also told me that the rules that she had made up for the store they just found out about themselves her name is Yvonne please this is my favorite store but I will not return until you get rid of that bad manager.