• Realtyna

Realtyna

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Overview

Realtyna has a rating of 3.4 stars from 82 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Realtyna most frequently mention support team, and customer service. Realtyna ranks 20th among IT Services sites.

  • Service
    72
  • Value
    70
  • Shipping
    65
  • Returns
    66
  • Quality
    70
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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How would you rate Realtyna?
Top Positive Review

“Great system and support”

Billy S.
6/17/16

Realtyna has been fantastic so far throughout our website installation. They were quick and informative while we were making our decision between providers and offered services that simply can't be beat! Highly recommended.

Top Critical Review

“Not The Best Software”

Alex L.
2/7/24

I was using Realtyna for over 3 years. My site's update was getting wrong and late info. Homes were already under contract by the time it was updated on my site. They couldn't fix the problem because my support services was up for the year and I Had to Pay $200 for them to address the problem. If I could go back I'd rather Pay Boomtown/ Lofty/ or Sierra interactive. I Liked the All up front cost options and not having to pay monthly but the software doesn't compare CRM was poor the App for ISO and Android wasn't great either. I Wouldn't Recommend Realtyna... BTW they give their clients incentives if they write a Good reviews.

Reviews (82)

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support team (18)
Thumbnail of user alexl1341
Utah
1 review
0 helpful votes
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February 7th, 2024

I was using Realtyna for over 3 years. My site's update was getting wrong and late info. Homes were already under contract by the time it was updated on my site. They couldn't fix the problem because my support services was up for the year and I Had to Pay $200 for them to address the problem. If I could go back I'd rather Pay Boomtown/ Lofty/ or Sierra interactive. I Liked the All up front cost options and not having to pay monthly but the software doesn't compare CRM was poor the App for ISO and Android wasn't great either. I Wouldn't Recommend Realtyna... BTW they give their clients incentives if they write a Good reviews.

Products used:
I got the Full Package website , Hosting, Phone Apps , CRM all of it

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Thumbnail of user billys66
Texas
1 review
2 helpful votes
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June 17th, 2016

Realtyna has been fantastic so far throughout our website installation.
They were quick and informative while we were making our decision between providers and offered services that simply can't be beat!
Highly recommended.

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Thumbnail of user opened
California
1 review
0 helpful votes
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June 3rd, 2016

We enjoy the capabilities of the system... but, a lot of the information is non-existent on how to configure. Some weirdness happened where the data for MLS pulls broke after an update. Support was able to fix it, but have never explained what happened, and if we can do this fix ourselves.

I am hesitant to use it again, unless I see a major effort to create better documentation.

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Thumbnail of user alexa1001
Realtyna L. – Realtyna Rep

Thank you for your comment. As you know, our first priority in the support, is to fix the issue, so we can meet the 48 hours SLA on the support commitment. We are trying our make our documentations better. You can search the KB Articles here: http://support.realtyna.com and in addition, please open a ticket in Management department and ask for the explanation about how we fixed the issue. We will forward it to the technical department and they will explain the details to you. (Usually within 4 working days). Once again, thank you very much for your comment. Thanks

Thumbnail of user dmdstarm
California
1 review
2 helpful votes
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August 19th, 2016

This plugin has a lot of features, and as such it is somewhat confusing to figure out how it all fits together. I purchased the Pro version with MLS add-on, and support stuck with me every step of the way to ensure my installation was exactly how I wanted it. I'm very happy with their responsiveness and helpfulness, and also very excited with how it all turned out in the end.

If I had to make one complaint, it would be their pricing structure. I understand it in a way that you only pay for what you use, however if you want to be able to utilize a number of features in add-ons, or require some customization, it can get costly quickly.

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Thumbnail of user janush
California
1 review
4 helpful votes
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January 17th, 2017

Its a super plug-in for real estate business; even that the system is made with separated database tables. This means that customization is needed if you like to use common WordPress plugins.

But the people at Realtyna and their support for adding new features to the system; is outstanding. Fair prices for support and good understanding for our needs and requirements.

Tip for consumers:
http://www.unoestate.es

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Thumbnail of user designinanl
California
1 review
4 helpful votes
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December 19th, 2016

Its a steep learning curve, and some of the features arent exactly intuitive, but the support for this plugin is absolutely fantastic. Especially Amy S she has helped me on several occasions and while the language barrier might get in the way, we always end up with a great result.

Thumbnail of user stephans6
Netherlands
1 review
0 helpful votes
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October 13th, 2015

Great quick feedback and really try to solve the problem. Would appreciate to if there was a chat after the escalation was not solved for 2-3 email ping pong and that you then got access to a direct talk to solve the problems.

Thanks! All the best!

Tip for consumers:
From dreamhouses.com

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Thumbnail of user ferrelli
California
1 review
4 helpful votes
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June 30th, 2018

While I was worried at first about implementing an off the shelf product for our largest website project I was quickly put at ease with the quality of support offered by Realtyna. They've been nothing but responsive and the code they produce is understandable and easy to customize. If you're looking to just drop-in some shortcodes or extend things with your own team of developers it's all possible with their products and support.

Tip for consumers:
http://dev.orlandorealestategroup.com

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Thumbnail of user canaryb
California
1 review
4 helpful votes
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March 27th, 2016

I would like to take this opportunity to applaud Realtyna for their Support Team. My website was unable to process WPL's latest update and the whole thing crashed. My web hosting provider could not resolve the problem at all and I am not tech savvy enough for that type of IT issue. I submitted a support ticket and a technician named Howard P. Reached out. It took a few days because of access issues and serious problems with site incompatibilities but he continued to help me until he fixed the problem. He went above and beyond normal support to restore my site and enable WPL to work correctly. Top marks for the support received. Thanks Realtyna!

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Thumbnail of user brunosimonb
California
1 review
2 helpful votes
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February 6th, 2017

Realtyna has developed a comprehensive package with lots of potentially usefull add-ons, should the need arise. Mainly aimed at the US market at the start, their support is very ractive making this product truly international.

Tip for consumers:
https://immograph.waganado.be

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Thumbnail of user lucih1
Montana
1 review
1 helpful vote
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February 5th, 2018

We did our research, narrowed it down to 2 companies before we settled for Realtyna. Started working with the Realtyna team the end of October, our RETS based solution website finally launched the first of January along with their IOS and Android App solutions. I can't say enough about the service I received during the 3 months of integration and setup. There were some issues, but nothing that could not be overcome by the support team. We chose to go with hosting with Realtyna, that way we knew everything would work as expected. Lika trained us on the ins and outs of the plugin, and she did a fantastic job. She also acted as an advocate during the times we had issues. She communicated well and got things done for us. Although they say they are based in the USA, the hours they worked seemed to fall inside a European time-clock.

If we had it to do over again I would still go with Realtyna.

Service
Thumbnail of user jprocks
Virginia
1 review
2 helpful votes
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March 4th, 2016

I am not in the real estate industry so it was a bit of a challenge when asked to build a site for a new real estate brokerage. After some researching I found this plugin. I am glad that I did! Once I had read the manual I was able to add properties as well as agents without any difficulty. Well done to the development team and also a thank you to the support team because they were very quick to answer my questions - second to none.

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Thumbnail of user rollinsr
Hong Kong
1 review
1 helpful vote
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February 17th, 2016

Realtyna's WPL plugin is a very comprehensive real estate plugin. The views and widgets make it extremely easy to customize to match your WordPress theme, and the back-end aspect provides complete control over your website. As a developer, you can't ask for much more. Still amazed that this is plugin is available for free. Great work Realtyna!

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Thumbnail of user romainm31
IR
1 review
3 helpful votes
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June 9th, 2015

I am really happy with the quality of work delivered by Realtyna. We did a project that was specific and required a lot of customization and the result is really great.

I am also particularly happy about the support provided during the project life. All questions were answered quickly, with details and professionalism. And the end result is fantastic!

I would highly recommend Realtyna for any projects.

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Thumbnail of user williamtitant
Washington
1 review
1 helpful vote
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September 9th, 2019

I sincerely cannot recommend Realtyna enough to anyone looking for a simple MLS integration. The plugin works greaty and Realtyna's staff have been a tremendous guiding presence and always happy to accommodate our unique requests.

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Thumbnail of user annas244
Mississippi
1 review
4 helpful votes
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October 4th, 2017

Thank you so much! My website is in the building phase, and I ran into an issue that I couldn't solve. The problem was actually my own fault. Realtyna, I truly appreciate your quick response and all of your help. They fixed the problem for me, within a day. And also let me know how what I was doing wrong. This was a wonderful customer service experience, and I truly am so happy I found you!

Thumbnail of user baarenj
California
1 review
10 helpful votes
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May 26th, 2017

As an inexperienced user and knowing nothing about programming I have to say that Realtyna's WPL and their theme 28 is a bulls eye for realtors who are looking for a most comprehensive supporting online program. It really meets all your requirements and if not, the support team is always there offering their professional support and help. Also the Add On modules are a great success to help you streamline your website and to get the most out of it.

Tip for consumers:
https://www.jejesagency.com/properties-4/

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Thumbnail of user kimz11
Washington
1 review
7 helpful votes
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April 13th, 2017

The support team at Realtyna has been amazing during our website build! Our project has had many curve balls and they have been able to support us now matter how complex the issues. Howard R has been incredibly responsive and patient with our various programmers and skill levels weve had on the project. We are truly grateful for all of the support as is our happy client!

Tip for consumers:
http://cottonwood.campfiredigital.com/

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Thumbnail of user jenniferhoughtonb
California
1 review
2 helpful votes
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January 23rd, 2017

Realtyna responded immediately when I sent in a ticket. Then they continuously followed up with a number of emails until the problem was resolved. I am very satisfied with the help I received with the WPL plugin. It is now working great and is a valuable addition to our site.

Tip for consumers:
http://www.bordercountryrealty.ca/

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Thumbnail of user bakerb1
IR
1 review
6 helpful votes
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April 27th, 2015

Recently I've purchased WPL pro, and I like this site www.wpl8.realtyna.com. I chose them because of their awesome products, This is great website for anyone looking to build a real estate website with WordPress.

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Thumbnail of user pepsm
California
1 review
7 helpful votes
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October 4th, 2016

These guys from Realtyna have really built a great plugin for managing a real estate website. Literally everything in the plugin is highly customizable. Some settings are hard to find, but you just send their support team an email and theyll either fix it for you or point you to the place where the setting can be changed. We managed to customize the plugin exactly as we wanted. Great work!

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Thumbnail of user israelm21
Virginia
1 review
12 helpful votes
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May 11th, 2015

Everything has been done as promised. Really happy with your company.

I have dealed with quite a few companies and they have been looking after every single detail. Really cared about our website.

110% satisfaction with them
Our real estate agency based in Spain. http://www.mayrasa.com

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Thumbnail of user timbercase
Germany
1 review
3 helpful votes
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July 14th, 2015

Realtyna has been amazing at solving my issues with my site! They are always willing to help, are professional, and complete items in a timely manner. I can't thank them enough for helping me understand my site and taking time to work with my hosting company.
I have been with them for almost 4 years now and couldn't be happier!

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Thumbnail of user amandah306
Georgia
1 review
2 helpful votes
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October 12th, 2018

Their customer service is great and highly responsive. The plugin I've used is very robust, but because of that there are a lot of settings and customizations that I'm still learning how to use/create and I have had a lot of questions. They've been so helpful and responsive every time I reach out.

Tip for consumers:
http://hialtarealestate.com

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Thumbnail of user mollyb23
California
1 review
5 helpful votes
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September 19th, 2016

I am currently trying to get my website up and running after many frustrating weeks of back and forth with the support team - they are not located in the US and so every email right is not returned until at least 24 hours later. I paid $250 for the WPL and it has an extremely confusing back end and zero documentation about how it all works. They'll try to send you to the "Knowledge Base" which is just a bunch of jumbled articles about a few issues you may have. Much of the service staff doesn't not understand or write in English and they emails I receive back make zero sense.

Also I paid $950 for the MLS integration and then they tried to start nickle and diming me for more money in order to customize the way the information is displayed on the website. Some of the titles are not even in proper English or make no sense to anyone that would be looking at the website, yet again, you'll have to pay more if you want them to change anything for you.

I am really busy trying to do other parts of my job and this has been an excruciatingly long and frustrating process. If you have other options, I would investigate them first.

Also, I doubt that the rest of these reviews are real.

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Thumbnail of user alexa1001
Realtyna L. – Realtyna Rep

Hello Molly,

We have read your review and would like to address your concerns. If you are not satisfied, please know that you are protected by our satisfaction policy, like all clients. You can simply submit a refund request form and receive your money back. We have many satisfied clients but be rest assured that our refund policy is available if you need.

Also, in addition to our Knowledge Base, which is comprised of FAQs, we sent you manuals for all of the products you purchased. Perhaps you didn’t see them in the welcome email, so the links are below again for your review:
http://wpl.realtyna.com/wassets/wpl-manual.pdf and
http://wpl.realtyna.com/wassets/mls-addon.pdf
Also, the Knowledge Base “KB” articles are located here:
http://support.realtyna.com

Our technical support policy is clearly stated on our website. We respond to all technical support needs within 48 hours via our ticketing system. We do have native English speaking staff, however, transferring technical information to a person without technical knowledge can be challenging at times. Some of our technical staff are not native English like you mentioned.

About the existing reviews, all of the Site Jabber reviews are authenticated with Order-ID. So your doubt about this is unwarranted. The reason that we have great reviews only, is our generous refund policy for sending away unhappy clients in any case. https://realtyna.com/return-policy/. Unlike our competitors, we only keep the happy clients.

We hope to resolve any concern you may have directly with respect to the support agreement that we have. Please read the support coverage once again about our commitment (especially support response time and any customization request that is out of product) and we will be happy to address it. https://support.realtyna.com/index.php?/Knowledgebase/Article/View/457/0/realtyna-support-coverage. Otherwise, you can open a general refund ticket and we will arrange it based on our policy.

Thanks.

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Realtyna offers a complete set of integrated WordPress plugins for creating SEO friendly and advanced Real Estate websites.

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Thumbnail of user alexa1001
Realtyna L.
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