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Michigan
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I placed an order for a stock item on Dec 1 and then they said it shipped on Dec 9 but the tracking number didn't come up with anything until Dec 16th. Then on Dec 22nd after I still didn't receive the package which was for a Christmas gift they just sent me an e-mail with a refund. I want the product not my money back. Why does it take 3 weeks to get an item from Florida to Michigan? It took more than a week almost 2 to even ship it. You don't stock these items just say that don't lie. Your customers need to know the truth about your service or lack of.

Date of experience: December 24, 2015
Rebel R. Rebel Romance Rep
over a year old

The item shipped on time and USPS lost the parcel during transit. We replied to all emails from the customer and a refund was issued promptly to the customer. This same customer then came back and purchased the item again in January when it was back in stock and received without issue.