RecordGone has a rating of 3.8 stars from 257 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RecordGone most frequently mention customer service, law firm, and timely manner. RecordGone ranks 8th among Legal Services sites.
I was very skeptical at first even thinking that something I did 30 years ago when I was young and dumb and paid for it ever since. Not only were they professional but kept me informed of the process and in a short period of time my case was expunged. I got my life back and no longer have this over my head. Thank you to the team at The Law Firm of Higbee & Associates.
Date of experience: December 1, 2023
Jessica was very informative and answered all my questions. I did not anticipate that I would receive answers to all my inquiries at initial contact but I was pleasantly surprised. She provided information and references that made me feel comfortable proceeding.
Date of experience: January 10, 2023
It took sometime for my case and I have to admit, I became skeptical of the process and thought I might have been getting scammed. I saw some negative reviews out there and became worried. However, they pulled through and my case was granted. I had 3 felonies removed from my record and could not be happier. Make sure you log in and get any updates on your case to make the process go as fast as possible. My case took a little more than a year and a half. Well worth the price and wait.
Date of experience: January 23, 2023
Brittany Cooke was very professional and a joy to work with, she is very professional. She knew exactly what services I needed. She covered all of the information in a way that I could understand. Brittany is a real credit to your Law firm; she is one of the main reasons I chose Higbee and associates. I wish you well Brittany.
Date of experience: February 18, 2023
I called into RecordGone after completing a Google search and finding this service. When I called I spoke with Stephanie and she was able to explain the process and the next steps that would occur after our phone call and use of their law firm. Stephanie gave me confidence in the process and the law firm that would represent me during the process.
Stephanie was able to clearly explain the process, including the first steps I would incur after our phone call. She was able to build my confidence in the law firms ability to get the results I was seeking. Kudos to you, Stephanie!
Google search results
Date of experience: November 3, 2023
Every time I contact the law firm, I have always been contacted right away. Everything has been done properly and efficiently and I am totally happy with the service. If I has to rate you guys with a 1 to 10, it would be a 15. I am really happy that I hired your law firm and appreciate everything you have done for me and for your prompt service and kindness.
Date of experience: December 26, 2023
It was very, very easy to start the process. Stephanie was very friendly and knowledgeable. When I initially called and bombarded her with questions, she didn't get frustrated and was very polite and able to answer them.
Date of experience: October 25, 2023
I was leery of contacting an attorney via the internet for my expungement - so I asked Liz for a number to call back. When I called back - I was able to speak with the same person -Liz- and asked her to email me the info - as I did not want to pay $200 over the phone... Liz was knowledgeable, courteous and conscientious.
Thank you
Date of experience: June 28, 2023
Look I know there is a lot of bad reviews out there about these folks. Yes the process took a while but it was worth the wait for the state I got my felony in I had to wait 12 years before I could even expunge my felony then I got ahold of these fine people here to help me out and they did the process took 2 years to finally be finalized but it's worth the wait higbees and there team did great I'm highly appreciative of what they did for me and I don't have the words to thank them enough. I am now free and can be a normal person.
Date of experience: May 1, 2023
The stars aren't bc of their service bc I do not know. I was curious so I came to look at reviews. I have never seen reviews that didn't have one negative thing to say. Either they are God or a fraud. Hopefully, they are as good as the 500+ reviews I've read. It just seems to good to be true. I want to believe but only one 3star and the rest 5 stars. I don't know but I won't judge until I know for sure.
Date of experience: October 5, 2023
I am so appreciative for Record Gone. They offer great payment plans to help make it affordable. I was am am very thankful for that. The staff worked hard and diligently on my case. I am now feeling secure about people not being able to see my past personal record that for many years have cost me jobs and embarrassment. The process is not fast but it was all worth the wait. I especially appreciated the quick response from everyone who handled my case. I highly recommend this company. My son is currently going through the process now. Hopefully he will have the same success.
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Service
Date of experience: August 23, 2022
Elizabeth was excellent about explaining everything to me in detail. I give here ten stars, what a professional. You can't go wrong with Record Gone. What a relief!
Date of experience: February 9, 2023
Very thorough and Stephanie was able to answer almost all of my questions. I wish they had a little more information to steer me in the right direction as far as federal records. If they could offer more clearance options for federal records and were a one stop shop for everything, that would be awesome.
Date of experience: June 29, 2022
After trying for years to get my record sealed I thought it was impossible that I would EVER get it done. I've submitted documents to Cabrini Green legal team free assistance in Chicago. I was lead into a dead wall with a bunch of paper describing why they couldn't seal my record.
I'm excited to say that re it's gone did the impossible and helped me rectify my situation. Now I could apply to jobs without stressing about my background and apply to do other things that my background wouldn't allow me to do. Thank you RECORD GONE for all you've done at a fair and reasonable price. I will refer anyone who having issues with expunging or sealing their background to Record Gone!
Thank you and you're changed my life!
Date of experience: December 7, 2023
You stole me from another law firm. Stephanie was able to answer all my questions and gave me a better offer. The response time is great, too, and a lot faster!
Date of experience: February 1, 2023
Life is Precious being in control of if makes it even more. I can say Thanks to Higbee & Associate I can say tomorrow is a better day. From home I provided them with the information, from there they did the Filing.
Thank you
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Lawyer
Date of experience: November 17, 2022
An arrest from 12 years ago snuck up on me when doing a BG check for nursing school. I thought I was in the clear! I urgently needed an expungement to enroll in school for the next quarter and RecordGone did an amazing job getting my record expunged within 3 months! They did a thorough interview, I completed some documents, and just sat back while they did the rest. I am so happy with their service and highly recommend!
Date of experience: June 7, 2022
Brittany was efficient and quickly handled my case. Her communication was consistent and she drew up and filed paperwork for me to get my defense in motion as the incident was time sensitive. I felt confident in her skills after speaking with her and was at ease. I highly recommend Higbee and Associates!
Date of experience: August 5, 2022
I greatly appreciate and thank you all for such a great service. I appreciate Stephanie's sincerity, honesty, and help. If it wasn't for you guys providing something like this, people who have changed and rehabilitated themselves would be with less hope.
Date of experience: June 13, 2022
Jose, is doing an exceptional job in his role. As a person who also works in customer service I am happy to have been able to speak to Jose. I give him a 5 star rating.
Date of experience: October 11, 2023
Jose actually called me back when other attorneys have not returned my calls. Jose gave me the information I needed to make the decision to proceed with the case. I give him a 5 star review
Date of experience: October 17, 2023
Crispy is an amazing client representative & a true asset to this firm. Extremely professional, understanding, compassionate, thoughrough & makes sure whatever issue, need or concern the client may have is resolved expediently & with 100% satisfaction. I'm extremely happy & relieved she (Chrissy) took such compassionate care of my concerns
Date of experience: September 15, 2022
On the test, it asks, did you receive a withhold of adjudication and complete all the term of your sentence. And you're supposed to answer yes or no. What if you didn't get a withhold of adjudication but yes, you completed all the terms of your sentence?
Date of experience: July 12, 2024
Tried to get a expunged felony. I paid the retain fee of 400.00. Worst experience ever.No communication only email. Never got expunged never received money back.Spent over six months waiting for a result.
Date of experience: June 15, 2024
I was recommended by my cousins husband and I got to say how excited and hopeful I am to be starting the process with this law firm. I can say it's not easy having a background and trying to keep a decent job. But with this process I am hopeful and blessed.
Date of experience: April 23, 2024
RecordGone.com is a division of The Law Firm of Higbee & Associates, a national law firm. Because of our attention to customer service and the quality of our services we have an "A+" rating with the Better Business Bureau. ShopperApproved.com has awarded RecordGone.com 4.9/5 stars with 1169 positive reviews and counting. We have recently received a Client’s Choice Award from Avvo due to our superb feedback. All of our attorneys are licensed by the state, graduated from top law schools, and have great reputations.
Our law firm is about people. It is about knowing that there are few things more rewarding than helping people get the most out of their life. The members of this law firm are blessed to be able to make a difference for scores of people each month.
To put our service within the financial reach of the most people possible, we had to do things differently. We started by hiring people who shared our passion for giving people a fresh start. Then we empowered them with the technology, training, and tools necessary to deliver high quality service for unbeatable low prices. Just look at this web site... where else can you chat with a live attorney online for free? Emails and phone calls are returned promptly. That is just the start.
We explain every step of your case and notify you by email each time we take a step. When we complete the research on the case, you will know. When we mail something to the court on your behalf, you will know. You are never left wondering, "what is my attorney doing?"
If you think all of that is unheard of from a law firm, try this... on most cases, we charge you a flat-fee that is guaranteed to be the lowest price available and we offer a money back guarantee.