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RecordGone has a rating of 3.8 stars from 257 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RecordGone most frequently mention customer service, law firm, and timely manner. RecordGone ranks 8th among Legal Services sites.
Elizabeth Lind was very helpful with my inquiry today. She was competent, professional and courteous. She would be a great asset to any organization.
Date of experience: February 15, 2023
I did 9/10ths of the work and still don't have any results. Connected with RecordGone around the first of the year and after I finally got my LiveScan done, which my caseworker was on my case about, they haven't provably done anything other than keep parroting, it takes time. Even though I did all of their foot work for them. They won't give any kind of update as to when it will be done. I'm assuming because I asked about it a couple of months in when I got the first non answer from them. Asked for a refund and that was promptly ignored. Basically paid for a service that was never provably done and was given an open window for when it would be done so they can milk this forever. Would not ever spend a dime with them again.
Date of experience: September 21, 2020
The response is quick and the information has been very helpful. Stephanie seems like such a pleasant person; so easy to talk to and answered all if my questions.
Date of experience: July 6, 2022
This law firm did everything they told me that they were going to do. I would rather their service A-1. I'd recommend them to everyone I know that needs help and relief.
Date of experience: November 30, 2022
"I am stunned, you guys took my case and ran with it. You've done what no one else could do for me, I have no words for how happy I am. You've been very responsive."
Date of experience: June 2, 2022
Jason was very helpful and explained the process well. I like that the service is done online as it is more convenient.
Date of experience: February 17, 2023
All questions that I had were answered. I appreciated everything and everything was good for me! I'm excited with this service!
Date of experience: February 10, 2023
Jose, is doing an exceptional job in his role. As a person who also works in customer service I am happy to have been able to speak to Jose. I give him a 5 star rating.
Date of experience: October 11, 2023
Jose actually called me back when other attorneys have not returned my calls. Jose gave me the information I needed to make the decision to proceed with the case. I give him a 5 star review
Date of experience: October 17, 2023
The information you provided was helpful, it looks like you know what you are doing, the efficiency of getting started and not having to wait listing to background music.
Date of experience: June 3, 2022
Need this taken care of and off my record. Want my rights to have guns back and be able to start shooting and competing without having to worry about new charge.
Date of experience: August 18, 2022
So an expungement would clear you in your state (Missouri) but not through the ATF, so you can't go buy a gun or possess it, so what's the point of getting expungement?
Date of experience: February 3, 2023
Stephanie was able to answer all of my questions and it was nice to speak with a real person. She was very patient and I really appreciate all of her help.
Date of experience: October 12, 2023
Jose was very pleasant to speak with and provided all the information needed to make a decision to start the process. I am excited to work with HIgbee and associates
Date of experience: October 20, 2023
The process was easy and Stephanie was very helpful and answered all of my questions. I appreciate you, Ms. Stephanie, and ask for a raise! Thank you.
Date of experience: October 27, 2023
Everything has been pretty quick and thorough so far from signing up on a weekend. I am pretty satisfied so far.
Date of experience: February 27, 2023
This is an answer to my prayers! Everything is going amazing. This is the opposite experience of anything I've ever experienced regarding this case.
Date of experience: November 2, 2023
Charged $200 for reports and tried charging thousands for services I could do for almost free myself!
Date of experience: January 6, 2023
You all did a good job of outlining the process, I found you to be responsive, and I found the final product to be comprehensive. The communication was on point.
Date of experience: June 29, 2022
If I knew it would have been this easy, I would have done this months ago. Painless so far and I look forward to doing business.
Date of experience: February 21, 2023
Crissy was a very patient and knowledgeable lady
She took her time to explain in detail steps and what I could do.
She also shared policy and what was going on with my case.
Date of experience: September 20, 2022
Ms cook she excellent information! Abut my cases I will thinking about it to for information she told me about my cases
Date of experience: February 15, 2023
Brittany Cook was very pleasant. Explained the process clearly. Online portal details all information including a transcript of my phone call.
Date of experience: March 4, 2023
They answered my questions free of charge and were sincerely very nice people. I would highly recommend
Date of experience: March 29, 2023
Everything went really well. Stephanie answered all of my questions and got me going with everything I needed. I wasn't expecting it to go as smoothly as it did. I'm really happy and excited.
Date of experience: July 18, 2022
RecordGone.com is a division of The Law Firm of Higbee & Associates, a national law firm. Because of our attention to customer service and the quality of our services we have an "A+" rating with the Better Business Bureau. ShopperApproved.com has awarded RecordGone.com 4.9/5 stars with 1169 positive reviews and counting. We have recently received a Client’s Choice Award from Avvo due to our superb feedback. All of our attorneys are licensed by the state, graduated from top law schools, and have great reputations.
Our law firm is about people. It is about knowing that there are few things more rewarding than helping people get the most out of their life. The members of this law firm are blessed to be able to make a difference for scores of people each month.
To put our service within the financial reach of the most people possible, we had to do things differently. We started by hiring people who shared our passion for giving people a fresh start. Then we empowered them with the technology, training, and tools necessary to deliver high quality service for unbeatable low prices. Just look at this web site... where else can you chat with a live attorney online for free? Emails and phone calls are returned promptly. That is just the start.
We explain every step of your case and notify you by email each time we take a step. When we complete the research on the case, you will know. When we mail something to the court on your behalf, you will know. You are never left wondering, "what is my attorney doing?"
If you think all of that is unheard of from a law firm, try this... on most cases, we charge you a flat-fee that is guaranteed to be the lowest price available and we offer a money back guarantee.
