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RecordGone has a rating of 3.8 stars from 257 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RecordGone most frequently mention customer service, law firm, and timely manner. RecordGone ranks 8th among Legal Services sites.
I used their app for most intreraction and updates after I signed up. However, when I needed them, the staff was very helpful. I probably won't need them again, but I recommend them.
Date of experience: May 17, 2022
Now that I am an active client, I'm very satisfied with the communication and the experience. Now that I understand the system with the online account and that I am more active, I am very satisfied.
Date of experience: June 29, 2022
Jose was great! He was patient and explained everything in detail and his demeanor was very calm and polite. He gets a 6 star review!
Date of experience: February 24, 2023
The associate I communicated with was Brittney Winder. She was concise, professional, and courteous. She helped me through me entire process and got me the results I wanted. Thanks
Date of experience: October 13, 2022
Record Gone/Higabee and Assoc was able to get Missouri to grant me an expungement. It did take 16 months to accomplish due to my attorney sending in weakly worded affidavits making the courts ask for more detail and setting another court date. They also did not tell you at the time that the FBI does not recognize a Missouri expungement due to a court case from Wyoming in the early 2000's. The "final packet" I was sent even says that all collateral damage will be removed. So your expungement does not accomplish anything because your conviction will still show up in background checks because the FBI will not remove it even though the FBI says they follow the wording of the state order. They even got me for the expedited clearing service. I haven't passed a background check yet and it has been 6 months simply because the FBI still shows the record and will never remove it because they do not honor the MO expungement judgement. They honor the conviction judgement but do not see a MO expungement as a real expungement. So yes if your case is from MO it is pointless to pursue an expungement until the FBI changes it's position on Missouri court orders.
Date of experience: January 1, 2021
Jose was very knowledgeable and his confidence made me trust in this law firm, I give Jose a 5 start rating
Date of experience: October 16, 2023
All my questions were answered and you helped me be messed confused by taking the time to explain the process.
Date of experience: July 19, 2022
Jose answered all the questions I had was friendly and clear about the process. His customer services skills are great!
Date of experience: October 20, 2023
You are the best ever, you made me feel so conformable and confident ways was great. Once again, thank you for caring. Jim Rizzo Sr *******700
Date of experience: June 24, 2022
You get an A+ from me, you guys do a great job! The people I speak with are always pleasant and very helpful. Thank you for your services!
Date of experience: August 2, 2022
It's been really easy to sign up so far. Stephanie was very informative and answered all of my questions. I'm certainly satisfied up to this point.
Date of experience: June 30, 2022
Everything has been great, very easy to understand, and I really appreciate the average time frames given to me so I can plan all my steps.
Date of experience: July 27, 2022
I simply can't speak highly enough about RecordGone. They did what they advertised and more! Brilliant!
Tip for consumers:
They gave more than they advertised!
Products used:
Online services
Date of experience: June 22, 2022
I counted on and paid to clear a 50 yr old record. I'm 70 now and still a convicted felon! I'm getting no help at all! They just took my $!
Date of experience: June 10, 2020
Outstanding! On the phone it was much easier than using the chat function to set everything up, but overall I am very happy with everything.
Date of experience: October 31, 2023
I found this service to be very helpful, very easy! It was a great overall customer experience.
Date of experience: February 3, 2023
Jose was wonderful, it was a fast and easy process you made feel comfortable about this situation
Date of experience: February 20, 2023
It was easy to start and Stephanie was able to answer all of my questions. She made me feel assured in starting the process.
Date of experience: October 12, 2023
Jose was great answered all my questions and concerns and took the time to explain the process. I give him a 5 star rating.
Date of experience: October 18, 2023
Everyone has been very knowledgeable and updated me with information. I didn't know any of this before I called so it was very helpful!
Date of experience: June 15, 2022
It was a great experience! Fast, easy and simple! Everyone did their job correctly and I did not run into any issues at all! Such a smooth process!
Date of experience: June 17, 2022
Jose was very friendly knowledgeable, he answered all my questions and concerns about restoring my rights
Date of experience: October 9, 2023
Elizabeth she was very helpful and very nice
Best law form person I ever talked to
Date of experience: March 17, 2023
RecordGone.com is a division of The Law Firm of Higbee & Associates, a national law firm. Because of our attention to customer service and the quality of our services we have an "A+" rating with the Better Business Bureau. ShopperApproved.com has awarded RecordGone.com 4.9/5 stars with 1169 positive reviews and counting. We have recently received a Client’s Choice Award from Avvo due to our superb feedback. All of our attorneys are licensed by the state, graduated from top law schools, and have great reputations.
Our law firm is about people. It is about knowing that there are few things more rewarding than helping people get the most out of their life. The members of this law firm are blessed to be able to make a difference for scores of people each month.
To put our service within the financial reach of the most people possible, we had to do things differently. We started by hiring people who shared our passion for giving people a fresh start. Then we empowered them with the technology, training, and tools necessary to deliver high quality service for unbeatable low prices. Just look at this web site... where else can you chat with a live attorney online for free? Emails and phone calls are returned promptly. That is just the start.
We explain every step of your case and notify you by email each time we take a step. When we complete the research on the case, you will know. When we mail something to the court on your behalf, you will know. You are never left wondering, "what is my attorney doing?"
If you think all of that is unheard of from a law firm, try this... on most cases, we charge you a flat-fee that is guaranteed to be the lowest price available and we offer a money back guarantee.
