• Bookmark

    RecordGone

RecordGone

Write a Review

Overview

RecordGone has a rating of 3.8 stars from 257 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RecordGone most frequently mention customer service, law firm, and timely manner. RecordGone ranks 8th among Legal Services sites.

  • Service
    11
  • Value
    9
  • Shipping
    4
  • Returns
    4
  • Quality
    16
Positive reviews (last 12 months): 50%
Positive
3
Neutral
0
Negative
3
View ratings trends
1
See all photos
How would you rate RecordGone?

Reviews (257)

Rating

Timeframe

Other

Reviews that mention popular keywords

law firm (14)
Thumbnail of user jovannas8
California
1 review
1 helpful vote
  • Send Message
February 24th, 2023
Verified purchase

Jose was great! He was patient and explained everything in detail and his demeanor was very calm and polite. He gets a 6 star review!

Date of experience: February 24, 2023

Thumbnail of user raulg206
Texas
1 review
0 helpful votes
  • Send Message
September 6th, 2022
Verified purchase

The lady on the phone was nice and explained everything I needed to know is a great easy way.

Date of experience: September 6, 2022

Thumbnail of user josephr1789
Arizona
1 review
3 helpful votes
  • Send Message
July 3rd, 2022
Verified purchase

I was dealing with a case from 2012. I was trying to get a set aside preformed to obtain occupational licenses. The ads for Record Gone, which is owned by Higbee and Associates, lured me in. I was amazed with the price $800.00 was the price I was given. The person on the phone gives me the impression things will start moving right away. We set up the account. And I wait. I provided Higbee and Associates with all my case information. I send them minute entries. They took a month to do case research. After that I then waited for them to verify eligibility. I waited another month for an update. I emailed them and communicated with a case worker. (Never did I ever hear from the actual attorney I was assigned.) I asked if they had any idea how long it takes to verify eligibility and I was told there is no answer they could give. They said it can vary. I waited another 3 weeks before I hired another attorney. I spent almost 3 months with Higbee and Associates with no progress. The second attorney I hired was much better.
My second attorney contacted me immediately after our contract was signed. I was given my new attorney's cell phone number and contact info. They verified eligibility within a few hours, and they prepared the document within a week. They presented the matter very well and my request was granted within a few days after it was submitted. It took this attorney less than 2 weeks to get my set aside granted. This is normally a three-month process. My second attorney was over 2 and a half times the cost Higbee and associates. I learned you get what you pay for.
I waited before posting this because I wanted to see how it would play out in comparison. I was absolutely amazed with my second attorney. I do think this removes some excuses from Higbee and Associates.
Higbee and associates did reimburse me all but $200.00 which they claim was for case investigation. My second attorney really opened my eyes and helped me see how inappropriate the whole experience was. I waited almost three months, they did not draft anything, and I never once spoke to my lawyer. I am honestly guessing the reason this happens is the fact that they make their money in volume. Since the price was low, which is what lured me in. And they must require a larger volume of cases to pay for the staff and make a profit they feel is appropriate.
At any rate this was the worst experience I have ever had with a law firm. I do not recommend them in any state since it feels like they do not care about their clients. At least that's the impression this whole experience gave me. I am grateful I didn't wait longer before cancelling with them.

Tip for consumers:
If it's cheap there is a reason. Go with someone who actually has to talk to the attorney directly. However don't take my word for it. If you want to go with them go for it. You will figure it out. This is just a warning. It doesn't mean it's everyone's experience. It's just my experience.

Products used:
I ended up having to have another attorney do their job. I waited until the second firm completed everything before posting this.

Date of experience: June 3, 2022

Thumbnail of user wareesm
Nevada
1 review
0 helpful votes
  • Send Message
June 23rd, 2022
Verified purchase

Everything has been professionally handled every time I called every time I have worked with you, everything has always been A+. For Crissy Hardin.

Date of experience: June 23, 2022

Thumbnail of user michellep2495
California
1 review
0 helpful votes
  • Send Message
February 20th, 2023
Verified purchase

Jose was wonderful, it was a fast and easy process you made feel comfortable about this situation

Date of experience: February 20, 2023

Thumbnail of user jasonc2388
Nevada
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

I found this service to be very helpful, very easy! It was a great overall customer experience.

Date of experience: February 3, 2023

Thumbnail of user adrianm553
Nevada
1 review
1 helpful vote
  • Send Message
October 11th, 2023
Verified purchase

Quick, easy, straight to the point. Stephanie explained the online portal well and I liked that.

Date of experience: October 11, 2023

Thumbnail of user gabrielf267
Nevada
1 review
0 helpful votes
  • Send Message
July 27th, 2022
Verified purchase

Very easy process. Stephanie explained everything really well and it's been a great process so far.

Date of experience: July 27, 2022

Thumbnail of user jasons2695
California
1 review
0 helpful votes
  • Send Message
June 3rd, 2022
Verified purchase

Taking care of the process, and getting timely matter. You help me with all the information

Date of experience: June 3, 2022

Thumbnail of user eduardor260
California
1 review
0 helpful votes
  • Send Message
March 14th, 2023
Verified purchase

Jose was straight forward and honest and that's why I give him a 5 star rating

Date of experience: March 14, 2023

Thumbnail of user arnaldor11
Florida
1 review
3 helpful votes
  • Send Message
March 17th, 2023
Verified purchase

Elizabeth she was very helpful and very nice
Best law form person I ever talked to

Date of experience: March 17, 2023

Thumbnail of user josiea173
California
1 review
0 helpful votes
  • Send Message
February 23rd, 2023
Verified purchase

Jose was very friendly snd very clear on the process and made it easy to get started

Date of experience: February 23, 2023

Thumbnail of user dashanae
Nevada
1 review
0 helpful votes
  • Send Message
October 27th, 2023
Verified purchase

Stephanie was able to answer all of my questions and the process was so easy.

Date of experience: October 27, 2023

Thumbnail of user shannons1361
Nevada
1 review
2 helpful votes
  • Send Message
January 25th, 2023
Verified purchase

Stephanie was very friendly and helpful. She was able to answer any questions I had!

Date of experience: January 25, 2023

Thumbnail of user jonathanh1039
Nevada
1 review
0 helpful votes
  • Send Message
August 3rd, 2022
Verified purchase

It's been great. Very good customer service and all of the expectations have been well-defined.

Date of experience: August 3, 2022

Thumbnail of user keyundraj
California
1 review
0 helpful votes
  • Send Message
June 10th, 2022
Verified purchase

You were able to answer my questions and it was an easy and fast process.

Date of experience: June 10, 2022

Thumbnail of user jamalh55
California
1 review
0 helpful votes
  • Send Message
October 12th, 2023
Verified purchase

Jose was very professional and very transparent. I give him a 5 star review

Date of experience: October 12, 2023

Thumbnail of user seanr698
California
1 review
0 helpful votes
  • Send Message
October 16th, 2023
Verified purchase

Jose was very professional and was great I give him a 5 star rating

Date of experience: October 16, 2023

Thumbnail of user enidk7
California
1 review
0 helpful votes
  • Send Message
July 20th, 2022
Verified purchase

I liked that it was quick and easy and no problems to get started

Date of experience: July 20, 2022

Thumbnail of user kennethc948
Nevada
1 review
0 helpful votes
  • Send Message
June 29th, 2022
Verified purchase

Glad someone is finally able to help me and I am excited to get this done and over with.

Date of experience: June 29, 2022

Thumbnail of user kinneyg1
California
1 review
0 helpful votes
  • Send Message
October 19th, 2023
Verified purchase

Had a great experience with Jose. I give him a 5 star rating.

Date of experience: October 19, 2023

Thumbnail of user kimberleed11
New York
1 review
1 helpful vote
  • Send Message
January 31st, 2023
Verified purchase

Very sweet and willing to explain things and answer my questions. Thank you!

Date of experience: January 31, 2023

Thumbnail of user alejandrol96
Nevada
1 review
0 helpful votes
  • Send Message
June 8th, 2022
Verified purchase

I was pleased. I would recommend it in a situation such as mine!

Date of experience: June 8, 2022

Thumbnail of user mikep1702
Nevada
1 review
0 helpful votes
  • Send Message
July 15th, 2022
Verified purchase

It went really smooth to get the process started and it was very enjoyable to talk with Stephanie.

Date of experience: July 15, 2022

Thumbnail of user johnk5378
Arkansas
1 review
4 helpful votes
  • Send Message
August 18th, 2023
Verified purchase

Every job I try to get, I know. That's what's stopping me.

Date of experience: August 18, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

RecordGone.com is a division of The Law Firm of Higbee & Associates, a national law firm. Because of our attention to customer service and the quality of our services we have an "A+" rating with the Better Business Bureau. ShopperApproved.com has awarded RecordGone.com 4.9/5 stars with 1169 positive reviews and counting. We have recently received a Client’s Choice Award from Avvo due to our superb feedback. All of our attorneys are licensed by the state, graduated from top law schools, and have great reputations.

Our law firm is about people. It is about knowing that there are few things more rewarding than helping people get the most out of their life. The members of this law firm are blessed to be able to make a difference for scores of people each month.

To put our service within the financial reach of the most people possible, we had to do things differently. We started by hiring people who shared our passion for giving people a fresh start. Then we empowered them with the technology, training, and tools necessary to deliver high quality service for unbeatable low prices. Just look at this web site... where else can you chat with a live attorney online for free? Emails and phone calls are returned promptly. That is just the start.

We explain every step of your case and notify you by email each time we take a step. When we complete the research on the case, you will know. When we mail something to the court on your behalf, you will know. You are never left wondering, "what is my attorney doing?"

If you think all of that is unheard of from a law firm, try this... on most cases, we charge you a flat-fee that is guaranteed to be the lowest price available and we offer a money back guarantee.

Company Representative

Thumbnail of user gregoryh714
Mathew H.

How do I know I can trust these reviews about RecordGone?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about RecordGone?