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RecordGone has a rating of 3.8 stars from 257 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RecordGone most frequently mention customer service, law firm, and timely manner. RecordGone ranks 8th among Legal Services sites.
Date of experience: February 1, 2023
Highly satisfied with the presentation delivered and look forward to favorable results
Date of experience: February 3, 2023
Date of experience: February 3, 2023
Date of experience: March 23, 2023
Date of experience: February 10, 2023
Thank you Brittany for answering my questions, regarding the affidavit, documents, account etc.
Best regards, Jeff.
Date of experience: August 8, 2022
The service was completed to perfection! Thank you Recordgone for all of your help!
Date of experience: February 20, 2023
Date of experience: February 23, 2023
I would rate Jose customer service as a 10 star rating. He was amazing
Date of experience: March 1, 2023
So far, I am really happy with everything since I am looking for jobs. I do love that I can check on my file and I call in when I need anything else.
Date of experience: June 23, 2022
The lady on the phone was nice and explained everything I needed to know is a great easy way.
Date of experience: September 6, 2022
I was dealing with a case from 2012. I was trying to get a set aside preformed to obtain occupational licenses. The ads for Record Gone, which is owned by Higbee and Associates, lured me in. I was amazed with the price $800.00 was the price I was given. The person on the phone gives me the impression things will start moving right away. We set up the account. And I wait. I provided Higbee and Associates with all my case information. I send them minute entries. They took a month to do case research. After that I then waited for them to verify eligibility. I waited another month for an update. I emailed them and communicated with a case worker. (Never did I ever hear from the actual attorney I was assigned.) I asked if they had any idea how long it takes to verify eligibility and I was told there is no answer they could give. They said it can vary. I waited another 3 weeks before I hired another attorney. I spent almost 3 months with Higbee and Associates with no progress. The second attorney I hired was much better.
My second attorney contacted me immediately after our contract was signed. I was given my new attorney's cell phone number and contact info. They verified eligibility within a few hours, and they prepared the document within a week. They presented the matter very well and my request was granted within a few days after it was submitted. It took this attorney less than 2 weeks to get my set aside granted. This is normally a three-month process. My second attorney was over 2 and a half times the cost Higbee and associates. I learned you get what you pay for.
I waited before posting this because I wanted to see how it would play out in comparison. I was absolutely amazed with my second attorney. I do think this removes some excuses from Higbee and Associates.
Higbee and associates did reimburse me all but $200.00 which they claim was for case investigation. My second attorney really opened my eyes and helped me see how inappropriate the whole experience was. I waited almost three months, they did not draft anything, and I never once spoke to my lawyer. I am honestly guessing the reason this happens is the fact that they make their money in volume. Since the price was low, which is what lured me in. And they must require a larger volume of cases to pay for the staff and make a profit they feel is appropriate.
At any rate this was the worst experience I have ever had with a law firm. I do not recommend them in any state since it feels like they do not care about their clients. At least that's the impression this whole experience gave me. I am grateful I didn't wait longer before cancelling with them.
Tip for consumers:
If it's cheap there is a reason. Go with someone who actually has to talk to the attorney directly. However don't take my word for it. If you want to go with them go for it. You will figure it out. This is just a warning. It doesn't mean it's everyone's experience. It's just my experience.
Products used:
I ended up having to have another attorney do their job. I waited until the second firm completed everything before posting this.
Date of experience: June 3, 2022
Everything has been professionally handled every time I called every time I have worked with you, everything has always been A+. For Crissy Hardin.
Date of experience: June 23, 2022
Quick, easy, straight to the point. Stephanie explained the online portal well and I liked that.
Date of experience: October 11, 2023
Taking care of the process, and getting timely matter. You help me with all the information
Date of experience: June 3, 2022
Very easy process. Stephanie explained everything really well and it's been a great process so far.
Date of experience: July 27, 2022
Stephanie was able to answer all of my questions and the process was so easy.
Date of experience: October 27, 2023
It's been great. Very good customer service and all of the expectations have been well-defined.
Date of experience: August 3, 2022
You were able to answer my questions and it was an easy and fast process.
Date of experience: June 10, 2022
Jose was very professional and very transparent. I give him a 5 star review
Date of experience: October 12, 2023
Jose was very professional and was great I give him a 5 star rating
Date of experience: October 16, 2023
I liked that it was quick and easy and no problems to get started
Date of experience: July 20, 2022
Glad someone is finally able to help me and I am excited to get this done and over with.
Date of experience: June 29, 2022
Had a great experience with Jose. I give him a 5 star rating.
Date of experience: October 19, 2023
I was pleased. I would recommend it in a situation such as mine!
Date of experience: June 8, 2022
RecordGone.com is a division of The Law Firm of Higbee & Associates, a national law firm. Because of our attention to customer service and the quality of our services we have an "A+" rating with the Better Business Bureau. ShopperApproved.com has awarded RecordGone.com 4.9/5 stars with 1169 positive reviews and counting. We have recently received a Client’s Choice Award from Avvo due to our superb feedback. All of our attorneys are licensed by the state, graduated from top law schools, and have great reputations.
Our law firm is about people. It is about knowing that there are few things more rewarding than helping people get the most out of their life. The members of this law firm are blessed to be able to make a difference for scores of people each month.
To put our service within the financial reach of the most people possible, we had to do things differently. We started by hiring people who shared our passion for giving people a fresh start. Then we empowered them with the technology, training, and tools necessary to deliver high quality service for unbeatable low prices. Just look at this web site... where else can you chat with a live attorney online for free? Emails and phone calls are returned promptly. That is just the start.
We explain every step of your case and notify you by email each time we take a step. When we complete the research on the case, you will know. When we mail something to the court on your behalf, you will know. You are never left wondering, "what is my attorney doing?"
If you think all of that is unheard of from a law firm, try this... on most cases, we charge you a flat-fee that is guaranteed to be the lowest price available and we offer a money back guarantee.
