RedBox

Overpriced movies that are free on Tubi and fawsome, no customer service, not to mention when I use a $5 promo on a $2 movie they just keep the change. After my terrible experience I would never use or recommend the Redbox app to anyone it's a wonder how they are even still in business.

Redbox was once a great company! An individual could rent premium movies but now you can't call! If there is an issue, you must email but they don't respond! A response will be generic. The Redbox's either don't work or there is always some issue with them but no customer service. Any attempt to resolve an issue will be met with the same generic email response and no solutions! Please consumer's do not rent from this company they fraudulently charge you erroneous fees! Please refrain from becoming a victim from Redbox and fraudulent practices! Beware please beware!

I had an extremely disappointing experience with Redbox's customer service, which I consider one of the worst. Despite not receiving my package, I reached out to Redbox five times to inform them of the issue. Their response was limited to just two emails, sent a week apart, in which they merely suggested I check with my neighbors or contact the post office to locate my package. Redbox's approach to handling customer issues is highly unprofessional and shows a lack of proper customer support. After receiving no assistance from them, I requested a refund, which they outright refused. Be cautious of these scammers; their only interest seems to be in taking your money, not in providing any real support.

Do not use Redbox! I rented 4 movies, returned 2 same day, 2 following morning well within the time frame. Was charged over $19 five times and just recieved "final charge" of $165.62. That's over $38 per movie! There is no person to talk to, emailed daily since 1/15/24 (it's now 1/31/24) and never recd a response!

I am extremely annoyed.
I went on their website looking for.1 Tretinoin cream. They had sent me.025% and refused to do anything about it to fix it after I spent $130 on this.
I will NEVER use this company again.
They expected me to eat the cost and go through the process of speaking to someone again for another prescription. WHY on earth would I give more money to you so you can again send me something I dont want.
I USE.1 now. WHY would I want.025?

Do not rent anything from them I got 1 movie and I had to keep it for 3 more nights extra getting charged $8.00 + taxes per night because NONE OF THEIR STATIONS WHERE WORKING. The third night I had to drive to 3 different locations (12 miles in total and 2 hours of my time) to return the movie. DO NOT RENT FROM THEM

If I could give it zero stars I would. This piece of $#*! company over charged for piece of $#*! movies that either don't play at all or are just terrible movies to watch. Took the last bit of my money for not returning an $#*! movie! I returned them so if they keep taking more of my money they can go ahead and get sued. I'll stick to Netflix and other streaming services, redbox is a dying company anyway and I'm sure they'll hopefully go bankrupt soon so enjoy my money! Glad I could donate to your charity.

Apparently redbox charges late fees now?! Before they would just charge whatever amount the DVD was every day you had it. Defeats the whole point. Bull$#*! never using it again. Complete waste of money

Red box is sure to be the Blockbuster example of corporate failure for this generation. Promo codes don't work. Promos don't populate online or streaming accounts. No chat function for customer service. Tv app isn't clear with which movies honor which promotions until you go through the hassle of entering information. Sell your stock now.

Rented two movies Sunday and one played fine and the other one messed up in the middle and at the very end. Had this problem twice before... Needless to say we never saw the end of it. Called customer service and had a hard time communicating with them. Did not speak good English. They were nice but it was so frustrating so I just said "never mind" I don't think I'll rent from them again. Fort Valley, Ga. CVS Redbox.

Rented 2 red box movies returned them the next day. 17 days later they charge my account 63.50. Called to get my money back, they basically accused me of lying and had no empathy on the outrageous amount charged for 2 movies that were not even worth the 2.75 initial rental fee. I am completely disgusted. $#*! you Red box. Your customer service sucks $#*! and I will never rent from you again.

I used to be in love with Redbox, but now I am a disgruntled consumer. They waited an entire year and then put a charge on my account that I have no way to dispute. It makes me wonder how many people are getting bogus charges and then not recognizing the company is taking money from them. I won't trust Redbox again. You have just lost my business and I will warn others of you as well.

I just want to say that Redbox is doing a great job, Considering all the competition today with streaming services you still provide affordable NEW movies at a reasonable price.

I will always remain a customer and I hope Redbox has a successful future. I appreciate your new representatives on chat they are providing excellent customer service. Customers I recommend using chat for quick and professional resolution.

Sincerely
Sharon Godwin

While you can rent online on demand or at the kiosk, the code they gave me when I signed up doesn't work. Additionally, the kiosks touch screen is so dirty most places, you can't get the cursor to move and you won't want to touch it without gloves. The rental prices are good but the kiosks are treacherous. You can see the thick layer of grease and fingerprints all over the screen. It's unsanitary. Made me not want to take anything home anyway, who knows how sanitary the discs and cases are. When I tried to rent using my code online instead, I just get error messages. Ended up using another rental service.

Redbox will rip you off if your movies are stolen. I rented two movies at a Walmart and accidentally left them behind in the shopping cart. When I realized and returned 20 minutes later, they were gone, someone had taken them. Redbox charged my over $80 for these two movies. If I had purchased these movies new, they would have cost around $35. This should be illegal and seems like a class action lawsuit waiting to happen.

I have had a few discs not play on occasion, but just email them or call and they give you a free rental code to make up for it. I love using Redbox to preview movies I'm on the fence about buying for my home collection. I'll be continuing to use them.

Typed as I watch this weeks rental.

Rented two movies and ensured returned the next night due to known complaints of overcharging for DVDs. No notification only a $54.00 charge from my account. Called Customer service and the only "courtesy" they could give was $10.00 refund for each disk. $34.00 dollars for two disks that were returned! Both movies sucked and cost $34.00? Also happened to my daughter. Will never use Redbox again.

We recently added Redbox to stream movies. There is no way to add parental controls to prevent rated R and worse movies from being viewed. I was watching a fictional movie about a serial killer and one of the characters showed up at a guy's house, stripped down and her entire naked frontal side was visible even though she was slightly standing in a dark corner of a room. Before that, I had watched 2 other movies that dropped the F bomb multiple times. I'm fine if grown adults want to watch these type of movies but I'd like to have the option to block that type of junk from my t.v.
Also, in the middle of streaming, the volume changed a lot, at one point I had to have the t.v. On 18 volume to hear the movie and then the ads would blast loudly when they came on

Literally on the phone at this very moment having a repeat conversation because I am being read the same scripted lines repeatedly without actually getting help. What a shame and the customer service is definitely lacking customer service. Being told there is no other number to contact and excuse after excuse when I ask for a supervisor. I can guarantee after this experience and the price i just paid, i will not be using red box going forward. I do agree, it is about the principal behind it all and this is in no way shape or form right at all.

Charged me 30 dollars for a late fee for a movie that was made in the 80's waste of money. I would rather just use Amazon prime never again am I using Redbox. Also they have a terrible movie selection

Sorry Red box, but you're not ready for On demand streaming services. I started to watch a free movie that I was given due to another Red Box on demand glitch, and 1/2 through the movie it started to buffer and freeze. This went on for about 1/2 hour until I gave up. Then I called the On Demand problem number and after 10 minutes, I was disconnected. Red box is not ready to compete with other streaming services who have figured out the process.

I rented 2 movies from Redbox, I returned them the very next day. I received an email stating that only one of my movies were returned and I will be charged until the second movie is returned back to Redbox. I called customer service to figure out what the problem is because I already returned both of my movies. I called customer service a total of three times, and every time I would try and speak to them about my issue they would hang up the phone. Very disappointed and I will not be renting from Redbox again

Write your review to help others learn about this Movies are not available when advertised and are old by the time they do come out, very old. Don't trust all kiosks to have the movie you want to rent, it's a waste of the drive to the box.