Red DressReviews 5

I love the red dress! Great company to buy clothes from. They have beautiful clothes with great designer brands who I follow and admire. They have wonderful customer service and very quick to respond. Hattie does a wonderful job for the company and I admire her for the hard work she does. Always great!

I have been a customer of Red Dress for a number of years. I think, generally speaking, the quality of the items are good and they are cute. I used to get a lot of compliments when I wore their items and I recommended them to people who would ask where I got my outfit.

However, due to a recent experience, that is no longer the case. I bought a number of items on final sale. I understand that these items are listed as non-refundable, but I have never had issues with Red Dress before, so I didn't anticipate problems. When the items came, most were good, but there were two items of dubious quality. One item was clearly used (smelled weird and didn't have tags) and another item had messed-up stitching and looked really wonky when put on.

I immediately (that day) notified Red Dress. They, seemingly, did the right thing and offered to refund me (store credit, not cash) even though they were Final Sale items. So far so good. But then, after I mailed back the items and got my credit, I noticed they reduced the refund $8 for return shipping. I was a bit stunned since they never mentioned that I would be charged for shipping, provided a pre-paid label, and on their website it says if you mail it back within 14 days and accept store credit then return shipping is FREE (they capitalize it on their website). I'm not sure I would have mailed them back if I had known I would be charged - I certainly wouldn't have used their label.

I notified Red Dress and basically got told that I was only offered the refund at all as a one-time exception to their Final Sale policy and gave no real explanation for why I was charged the $8... so... I guess I should feel lucky that I paid $8 for bad quality items and having to mail them back? I don't know a company that doesn't do full refunds for defective items. Well, I guess now I do...

Through experience I have learned that the quality of items from Red Dress is no longer reliable and the only one who pays the price when I receive defective product is me. Since I have used my "one-time exception" and paid $8 for the privilege, I will no longer be shopping at Red Dress and I won't recommend it to others. It is a shame since I was a fan of theirs before.

I really didn't want to even rate it with a 1 star but in order to post this I had to. Don't get me wrong, this company does have really cute items on their website! But, their prices are absolutely ridiculous and overcharge people for these clothes that are made very poorly and end up shrinking very badly or seems tearing and then the piece of clothing ends up having a hole in it. I've ordered so many things from this company and have spent several hundreds of dollars with them and most of it has been garbage. I always give them the benefit of the doubt because where I live we don't have a wide variety of boutique shops. Buts after my last order I'm done with this company! And the items I've ordered that didn't fit either too big or too small, when I would send back priority they never wanted to refund my money back on to my credit card so to that effect I would always have to call them and they would always have some lame excuse is to why they never refunded me my money! SO buyer beware PLEASE!