RedTag.ca

I will warned you now, never book with them ever. They don't know how to communicate nor do they even try to help you. Their customer service sucks, it's like talking to a brick wall. Not only did they leave me frustrated and angry, they charge me extra for whatever stupid reason they thought was okay to charge me.They took a week to get back to me and the lady handling my booking didn't know what she was doing. So, please, to save you the trouble never book with them even if they supposedly promise a "cheap" all inclusive trip.

Do not trust Red Tag Web page. I booked 14 days all inclusive vacation 5 star hotel, Red Tag web page was showing 5 star hotel and I contacted customer service to book. I confirmed with the customer's service representative to ensure the hotel is a 5 star and was told it was. I also took a screenshot of the listing showing 5 star to share with friends as to where to book and the hotel name because they were also planning to go with us. One week before departure Red Tag changed the same package to 4 star hotel. When I contacted them for an explanation they refused to accept responsibility for there mistake and pass the error off on me to figure it out with a third party. The third party did not respond and I was stuck with paying 5 star prices for a 4 star hotel. The worst part is the hotel was garbage.

I recently booked a vacation package to the Bahamas for my wife's 50th birthday through redtag.ca, and unfortunately, the entire experience turned out to be a nightmare.

Initially, we were excited about the trip, but our enthusiasm quickly turned to disappointment when we started hearing and reading negative reviews about the hotel we had booked. Concerned about the quality of our accommodations, we decided to upgrade our package.

This is where the problems began. Despite numerous attempts to reach our booking agent, Darren, via phone calls and emails, we received no response. It was incredibly frustrating to be ignored and left in the dark, especially considering the urgency of our situation.

When we attempted to seek assistance from other agents, we were met with the same unhelpful response - that only the original booking agent, Darren, could make the necessary changes to our reservation. This runaround left us feeling abandoned and powerless.

In the end, we had no choice but to cancel our vacation altogether. The entire experience was not only unacceptable but also incredibly unprofessional.

I cannot express enough how disappointed and dissatisfied we are with the level of customer service provided by redtag.ca. It's evident that they prioritize making sales over genuinely assisting and supporting their customers.

I strongly advise anyone considering booking through redtag.ca to proceed with caution. Based on our experience, their lack of responsiveness and willingness to help in times of need is deeply concerning.

M. Reza. Mokhtare (Ray)

I am only writing this review as I wrote another review on another site and got a response back that made no sense and accused me of things that had nothing to do with my original complaint. This was done to discredit me and take away from the real issue at hand. I am writing reviews everywhere now because of this. The agent does not understand basic English making a conversation very difficult as I had to coach the agent on English language skills.

I booked all-inclusive to Jamaica on Jan. 7,2024, for $1,799 per person. To our surprise, the price dropped right the next day and today even dropped more by $130 per person! I called Red Tag and they simply said sorry we can't do anything. Will never use Red Tag again and will never recommend it to others.

Nash

I purchased my first vacation package to a resort in the Dominican Republic through Red Tad although the vacation provider was WestJet. Our flights were postponed because of bad weather and we reached out to Red Tag because, with the change, we lost 3 days of our vacation. Their answer was: reach directly WestJet.! Why then should we use a third party for your vacation if when there is a problem, their solution is to talk to the provider?

I booked a trip on March 7th to Mexico to leave on April 7th, didn't buy insurance… My friends passport was sent in to be renewed on March 13th… March 25 she calls, no record of receiving your passport! PANIC MODE …drove 5 hrs spent 2 days in line ups to submit for second time… Fast forward to April 3rd … Call and still not processed…Friend Calls Manulife and they say you can add insurance up to day before. Perfect! So then I call Redtag and they tell me I'm basically hooped… Can't cancel, can't change to other people and can't change for 2 wks after April 7th …. I was sick to my stomach, $4000 gone! I had an a very patient gentleman by the name of Fedrick, after me being relentless lol, 2.5 hrs later I was offered a one time deal! Change tickets to April 21st ( my 2 wk option I had suggested at beginning}lmao… I was charged $100 per person to change and the difference in tickets, total of $720… moral of this please BUY insurance, make sure all passports are current before booking!… I want to send koodos to Fedrick Das you were amazing for being so polite and working with me!

I have been waiting for over 3 hours now to talk to an agency and still nothing. It didn't not allow me to add my child on the purchase so I am calling to get help on getting my son on the plane. I'm so disappointed. Maybe need to hire more staff because the wait times are not possible for busy mamas like me who can't just sit around waiting. Please do better.

I booked a Cruise through RedTag explicitly for the promotion they had (Free Drinks & Wifi), but apparently you have to click a bunch of extra buttons to get the promotion. When called after, they were not able to help me and basically told me "you messed up, we don't care if your vacation you've been planning for a year is ruined". Never booking through them ever again.

Had a terrible experience booking flights on another site. It was a complete scam. Unfortunately we had already booked hotels, vehicles, completely prepared for vacation. Red tag saved us. Found flights for 70 percent less than other site tried to scam us for. Reliable, scrupulous, and you will get the best deal available. Save yourself hours and go there directly. Up I will not regret it.

Booked the wrong date for hotel by error. Called to try to change the date or cancel so I can rebook. They refused despite booking being 7+ days in advance. Most hotels have a no cancellation policy within 24 hours. Ridiculous that they wanted to keep the full amount and not provide any other solution… they even refused to accommodate a credit or provide a partial cancellation fee. What a scam! First and last time I will be using this site!

Not only good quality.but mixed with low quality is cheating.
I purchased on jean from red tag yas mall.it was made from Bangladesh, tagged with red tag.
3 bucket full of black color waste has received. Cheap and low. Complained online. Customer care did not mind.

Be care full while purchasing with red tag.

I booked a vacation with redtag and a couple days later the price ended up decreasing. Having read that they offer price drop assurance I figured I would just call in and have the cost adjusted, well was I ever wrong. When I phoned in (I waited almost 1.5hrs) the customer service rep just rudely told me they don't offer that, despite it being easy to find online, and it was my mistake. I would highly recommend booking through another provider that gives you some type of compensation/reassurance if they choose to adjust the price

Please do not purchase any trips or flights through this company it is an absolute scam! If you want to contact their customer service team it will result in hours of being on hold to get a hold of a customer service agent or a lack of responding to emails. I have been trying to cancel flight tickets due to the new variant and I haven't been able to find a resolution with anyone because they refuse to answer. This company should not be running. DO NOT USE!

Red Tag sold us a resort that is supposed to be an exclusive section of a regular resort, but the resort is 2/3 closed due to fire. At the time of booking, the website stated all amenities were open - that we would have access to 3 pools, 6 a la cartes, 3 buffets, multiple bars. After some research after booking - due to the fire (again not mentioned anywhere on RedTag at time of booking) only 1 pool, 1 buffet, 1 a la carte was open. As soon as I came across this information, Red Tag demanded hefty change fees and stated "the closures from the fire have no effect on guest vacation." When you choose a resort because it's big and has variety - this definitely has an effect on your vacation, and based on the reviews I've seen from other guests, I would say more guests side with myself that this does in fact negatively effect one's vacation.

I booked a trip I have no emails from them to prove it other than a screenshot of my confirmation #, and I've been on hold up to 1.5 hrs 5x and can't get through. I also emailed them and no response at all they honestly must have 1 person working there. I will never book again!

Along with what everyone else has said, this company is a joke. I was on hold with them for over 4 hours yesterday and when I finally got through to someone they said there was nothing they could do for me and I had to contact the airline directly. EVEN THOUGH on the airline's website it says to contact the company you booked through. It's all a big run around. Such a joke. Say goodbye to my $6000.

I am on the phone with redtag about paying for tickets that were never issues to me. I have the itinerary and receipt, but am now being told that because of a "system glitch" I have lost those flights and will have to pay the difference in cost if I still want to travel on the dates that an agent reserved for me 4 weeks ago.
Avoid if you don't feel like making a charitable donation to a scam agency.

Once you book with Redtag, you receive no customer service, if you email, you don't get a response and if you try to call their customer service number, you will be on hold for hours till you just hang up or you get disconnected. There are many other travel agencies that offer great service, do yourself a favor and go with the other agencies. One star is not low enough.

Two months ago, I got stuck in Cabo. My Sunday Westjet flight had been cancelled and rescheduled a day earlier. Redtag never informed us and they were unreachable from our resort. I wound up having to
Pay for a pair of totally different, 2 connection, 30 hour flights back home, out of pocket. I've been "dealing" with Sandra, Coordinator, Customer Service for 8 weeks. I use quotes because after the initial couple of emails where a 6 week investigation was promised, I haven't heard anything despite multiple emails. It's now 8 weeks and NOTHING! At the least, I expect a refund for the Westjet flight and one day of my hotel stay. But again, NOTHING. So far, very disappointed with this team, Redtag and Red Label vacations

Purchased the Manulife Covid-19 insurance but apparently didn't ALSO purchase the Air Canada Vacations OptionFlexPlus insurance at time of booking. I've been trying to get through for over two weeks and spent hours on hold with countless emails sent without a response until 24 hours before departure. The message I got was the ticket is ‘100% non-refundable and no changes are permitted.'

That will be the last time my credit card swipes right for this company. Ever.

After they listed a hotel with the wrong name, we ended up booking the wrong hotel. We called right away and were told that it shouldn't be a problem and they will let us know. Over 1 week later, after helping them fix their hotel name mistake, we are told that we cannot switch hotels without losing the entire cost of the wrong hotel booking. I think they only told us they could fix it in order to get our help to recreate the hotel name mix up so they could fix it for the future.

I booked a vacation package through this company as it was recommended by Airmiles. I purchased cancelation insurance as we were unsure if we would need to change our plans due to Covid. We needed to change our plan and our agents extension claimed she will be out of the office until Monday, Nov 22, it still says this as of Dec 6. I've waited hours on hold, spoken to multiple customer service representatives and am still being told I need to wait until they talk to Air Canada before a credit can be issued and that will take 15 days. Since Nov 22 the trip I was looking to change to has increased in price from $6446 to $9836. The customer service representative I spoke to this evening after being on hold for 2 hours advised me that Air Canada was closed and to call back tomorrow morning. I will never use Redtag again!