Reebok

Very bad costumer service, I have ordered sneakers and they provide me every week a breakfast that soon we will bring you goods and only after one month they tell that they will return the money. Very bad seller, till now I haven't got back my money. I don't suggest to buy there!

As you can see they put in his web that delivery is delivered and in the letter that no, even here they cheat.

I am 81 years old, so how 'hard' could I possibly be on a $100+ pair of ATHLETIC SHOES.
I re-glued the first, left shoe, separation, thinking "It must be a fluke!" WRONG~!
Who, in their right mind, would pay this much for a pair of sneakers that literally FALL APART!

I bought two pairs of shoes over 20 days ago something that should have taken 5 days (according to their website) to send. Took multiple chases for information as to where my order was with the tracker not updating at all. I phoned them up after receiving multiple emails saying that they are having issues with their packages going out.

I then phoned up customer service and then had an email confirming that they have LOST my package.

They then confirmed that I will be given a refund (at this point I'm not even hopeful) they didn't offer any compensation after messing me around for nearly a full month.

For such a well known company this is the worst customer service I've ever experienced. Won't ever be shopping there again especially with the terrible customer service.

Heading says it all. Order a pair of runners (not even on sale) and they can't get their warehouse to ship out the item. Back and forth with their customer service which is awful! No info/no updates/no nothing. Huge regret ordering for them, and I'm still waiting for them to give me back my money

I ordered the last pair of green club c revenge vintage sneakers in my size and I received the completely wrong pair of shoes. Not even the same style and $#*!ing pink. I called and there's nothing they can do to give me the shoes I ordered. Im a first timer with Reebok and $#*! this place I am never ordering $#*! from here again.

I ordered a shoe worth ******* from reebok online store i.e reebok.com after 6 days they cancelled it from their side and didn't even informed me. When I confronted no compensation was offered as well. Worst customer support worst service.

Bought some trainers advertised on Reebok's own site as waterproof. The trainers (Floatride 4) are not at all waterproof, so I am very annoyed.

I have sent multiple emails to their customer-service team and barely had any response, and now seem stuck with the trainers. Will never buy from Reebok again

Foolishly purchased an item from Reebok which was too small so returned it.
Submitting a refund appears to be beyond their capability or know how.
I've been waiting 2 months now & have sent many requests. They are nothing but crooks who should be shut down online. Purchase from them at your own risk.

Still awaiting for my part to be delivered nearly one month ago it has been ordered and is in stock, but I was told they are short staff and they don't know why the part hasn't been sent out. Poor customer service.

I had trouble with my shoes (the inside « back heal » was tearing apart super fast (inside 3 months of use)) but the rest is still perfect. I wrote an email late night about it wondering if their warranty would cover this. In the morning, I already had an answer and before noon everything was set.

AMAZING client service. I think I never had such a quick answer in the past. I've only heard good things from my friends about their shoes quality (good leather) and now I'm really impressed with their client service.

Reebok sells the most comfortable shoes to wear, specifically the Club C vintage shoes! The shoe feels very light weight because of the soft leather and padded cushion on the inside, it's also very stylish and it goes with any outfit. My feet never hurt whenever I wear them, which is amazing because I go to college and have to walk like A LOT, so I literally wear them every single day. The price might look like a lot but the good thing is that Reebok always has promo codes and sales going on so your bound to get them for at least $20 off. Shipping was also really fast as well.

We are at day 16 now and my order still has not been shipped. They took my money fast enough. I have called on several occasions and each time I have been given a different excuse as to why it has not shipped. Customer service has very much to be desired, sounds more like they are doing you a favor in answering your questions. No one took ownership in saying let me look into that and I will see if I can get it shipped. No mentioned of a refund and when I ask, was they now have 30 days before then consider a refund. A complete joke. A lesson learnt and I will not be coming back again.

Since the refund procedure and policy seemed easy enough, I thought I would give it a try.
Its been over 1 month and my refund is still being "processed". I contacted customer service and there is an "internal error" delaying all refund process apparently.
Still waiting to get my money back... who knows when that will be. They have no update on their end as they are still trying to fix the issue...

Lied? Cheated? It's only simpletons that say this about big corporates? Right?
Well, call me a simpleton then.

In Decemeber I ordered 3 Reebok shoes via Reebok on Ebay.
Order arrives 2 days later with an item missing, one item the wrong colour and one item correct.
1. The missing slides.
Reebok disputes my claims that it didn't arrive and Ebay steps in and determines that it must have been stolen in transit and refunds me. Strange, as there was zero evidence of tamper, but atleast Ebay made it right.
2. The incorrect colour shoes.
Reebok advise me to cancel my request for return on ebay and contact Ebay about an exchange rather than a return. Well, in doing so, the matter is now closed and I can peform no further actions. This is when months of backwards and forwards communication with Reebok starts eventually resulting in an apology, a " refund " and a 20% off voucher. The 3 days passes and no money in my account.
They give me a gibberish code and tell me to contact my bank. This goes on for weeks and eventually someone else tells me they can't refund me.
Others made the same complaint too as per the feedback and this feels like they deliberately tried to get rid of stock in a colour no one wants and advertising it in a much more attractive colour( im speculating here)What happened to Reebok? I've bought many items from them over the years in various countries with this being my 1st in the United states. I couldn't get passed a customer service team on both Facebook and eBay that appears to be in India and my emails to every corporate email address I could find went unanswered. Does Reebok even have any staff in the US? I honestly wonder if they will be around in the next 10 years as from what it looks like to me is that Reebok is a sinking ship and they're rolling around the monopoly board hoping not to land on those 2 dark blue properties with Hotels on. They lied about the refund and i now believe they purposely sent out the wrong colour shoes hoping people would just accept them as there are so many complaints on ebay about this and sent me on such a runaround. I expected better from a company like Reebok.

I ordered a pair of shoes from Reebok only to be told that it was cancelled after I sent several emails.
There was no communication that told me the order was cancelled, I could have been waiting for forever.

It's been two weeks now and I still haven't received my refund money back.

Poor customer service Reebok, don't take customers for granted or blame it on external factors.

Do your job and communicate with your paying customers!

I order some shoes like one month ago, they charge me a money for that after I try to track my order they said you're size is out of stock. So I waiting a couple of weeks call them and ask few times when the will be available again they carry on with bull$#*! until the process of refund starting... after one month I'm still behind that and also they said there isn't any process of refund worst company worst costumer service ever find in my life don't buy nothing

Was double shipped. Reebok had no record of this and I had to prove it by sending a statement showing double charge. Tried to credit me with less than charged. They have serious bookkeeping problems and do not offer customer satisfaction. I will never order from Reebok again.

In December of 2019 this company should have more control over their orders. Shoe's ordered should not take 14 days to be delivered. How can you compete with Zappos or even Nike if you can't ship within 5 days? Nobody has 14 days for shipping shoes we are used to getting our online orders in 48 hours. Do not order from them if you can avoid it.

I can not even bring myself to give reebok 1 star but i had to in order to make this review. They have given false emails, false tel nos, stated they have no complaint procedure, then given a complaint ref no, then denied giving that ref number. They have lied and set out to deceive. As a director of my own company and some 40 years in the retail market I have never come across such a poor standard of customer care. Reebok you should be ashamed.

I bought a pair of dance sneakers from reebok, they are just a seen in the image, and their comfortable. Shipping was next day as I ordered on a Monday which was a holiday and received 30% off, my sneakers shipped Tuesday and were delivered Thursday. I have no complaints. They also shipped with UPS whom I always get great service from.

Previously I haven't Benn a fan of Reebok. It all started after new logo and fitness promo. Suddenly It got cool. I bought 2 t-shirts, jacket, pants and boots. Never had a problem and would recommend for everyone!

I'm not a fan or staying up til midnight for a release and having sneaker bots buy all the Iverson sneakers within one minute of release. Happened with the Bubba Chuck fisherman and pink toe questions. Got the Hardens luckily and took 3 days for confirmation email that they shipped. FedEx says it will arrive 8-8 by 8pm. They dont arrive now FedEx reads pending arrival date. Not to mention promo codes NEVER work for Iverson sneakers. I only buy Allen Iverson sneakers, other than his kicks, Reebok completely sucks! I even had issues with so called Reebok officials on Ebay with insanely long shipping times. Reebok get your $#*! together!

I ordered some shoes on sale from these guys and after 3 weeks of the order showing as preparing to ship they just cancelled. No explanation they cancelled the order They acted as if I had cancelled the order. They had a 40% off sale and they wanted to weasel out of it. So they just cancelled the order