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Reebok has a rating of 1.9 stars from 113 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Reebok most frequently mention customer service problems. Reebok ranks 606th among Shoes sites.
I had trouble with my shoes (the inside « back heal » was tearing apart super fast (inside 3 months of use)) but the rest is still perfect. I wrote an email late night about it wondering if their warranty would cover this. In the morning, I already had an answer and before noon everything was set. AMAZING client service. I think I never had such a quick answer in the past. I've only heard good things from my friends about their shoes quality (good leather) and now I'm really impressed with their client service.
I ordered two pairs of shoes. Received one correct pair I ordered and one pair completely different than the ones I ordered. Talked to customer service, they offered to exchange them for the right size "and pay for shipping this one time." Umm obviously since it was your mess up not mine. Didn't hear anything for a week so I get on and see they had been returned back to their factory. Wait a little while longer with no updates or shipping info for the new shoes. Reached out to customer service 3 weeks after they had received the exchanged shoes and I was informed that they hadn't even scanned them yet or processed any of the return. The service agent begged me to "be patient and they would expedite the process" I refused and said I wanted a refund instead. They continued to tell me to wait and it would be taken care of. Finally able to get them to refund my money. If you get the correct shoes, I'm sure you're just fine with the product but if you have to deal with customer service at all it will be miserable.
This clothes is awesome. Quality, color and design. I'm follower of this brand since I was kid. Just perfect.
Their sneakers are very comfortable. I bought a pair for jogging and playing football. I love this brand.
Products used:
2 pairs of sneakers
I'm very surprised from the quality of the shoes, they are very comfortable for long trips and running.
I thought I was the the only person here having these kinds of problems with Reebok! In March, I ordered a pair of Reebok Nano 7 CrossFit shoes Size 13. They send me a tracking number and after numerous delays, I finally receive my package. When I open the package, I find WOMENS ADIDAS TENNIS SHOES SIZE 8! I contact Reebok customer service through their online inquiry link and since then, I keep getting the runaround on the return/refund process. Everything from the return label processor is down right now to no response at all to my emails (when they instruct me to send them pictures of the wrong shoes/shipping labels). Twice theyve had me send them pictures of the wrong product and twice no response! At first I wanted them to simply send me the correct shoes but now I just want my money back! Now I know what a horrible company Reebok is and I WILL NEVER PURCHASE ANOTHER REEBOK PRODUCT SO LONG AS I LIVE! I know that hate is a strong word but as a result of this experience, I-HATE-REEBOK!
Sir, I want swim reeflex sandals(gravel blue) under sale, but it is unavailable for size 9.so please try to make available under size 9. Thank you.
I recently ordered some shoes from them and there shipping info is terrible. The selection is ok, and super easy to order.
Products used:
Shoes
Order never arrived, customer service couldn't care less about it. Reebok are a complete cowboy outfit that take your money and run.
Tip for consumers:
That they are a scam artist
Products used:
Nothing
Great sports boots for running. I call them so. I use only this iste for quite a while and everything is always fine.
I bought lower and top looks like track suit and when I wear it got lint on the first day. I cannot return it.
The worst shopping experience
The worst shopping experience, delivery and customer service I have received this century.
Long live Amazon.
Tip for consumers:
Avoid avoid avoid
Products used:
Shoes and shorts
Quality shoes...
Fine track suits...
Great sports material...
Really appreciated. Hats off to Team Reebok
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