RehabMart

Tried to return item and was told a 30% restocking fee and I pay the return shipping. Leaves me with nothing. Very slow customer service response

Dog breath savages want refund my money after having their product returned to them in a timely manner

They were one of the worst company experiences in my life. All the awards they post can't be true. Days later and my son is still talking about how rude they were to us.

Their system asked me to push #3 for what I needed. After nearly 10 minutes of waiting, it disconnected. I called back a second time and the same process occurred again. I then called back a third time and pushed #1. Hoping to get a hold of someone. After 15-20 min someone answered. We both answered, "hello" and they immediately hung up on us. I called back a fourth time. Someone answered in 5 min. I sounded upset and began explaining what was occurring. Rudely they interrupted and continued to do so. When I was done speaking after I repeatedly asked them to stop interrupting, they said there is no one to answer extension #3. It has been shut down since COVID hit. The attitude from the rep was that I should just known and not have selected it. I said, why have it as an option? How am I supposed to know I am not to select it? They said the rep hung up because there wasn't an answer. I said, we answered. There was no apology for anything. Just attitude. I then said what part we needed. The rep then snapped and said, what do you need? I replied, I just told you what I needed. They then interrupted and said, if you won't tell me what you need and you keep acting like this, I will hang up. I replied, I told you what we needed. Before I finished, they hung-up. My son began laughing at them. He said, you told them what you needed. I called back time #5. This rep was kind but informed me they don't have the part. What a stressful waist of an hour. Why abuse people who are trying to give you business? Save yourself the stress.

DO NOT WASTE YOUR TIME ON THIS PLACE, DO YOUR RESEARCH AND GO THROUGH SOMEONE WHO BACKS UP THE PRODUCTS THEY SELL.

We purchased an electrostatic sprayer from this company. We saw it was under warranty so we felt comfortable making the purchase. We purchased the sprayer in June, We received it in July, understandable with COVID back ups. We tested the machine and it worked well, The first job we used it on it worked fine. The second job we used it on, the machine died. Completely died, no warning it was at full battery, we even used the correct charger and product inside.
Long story short I called the company, they gave me an email for the manufacturer to honor the warranty. Multiple emails sent, no Response. I called the company back again and was given a different email. I got response there and a number to call. The representative for Rehabmart told me the technician said its a bad battery, they the want to charge me an additional $80 to fix the product. Last I checked, the product had warranty to cover this right?!
Yes that's correct but we don't honor them, its the manufacturer and we aren't able to get ahold of them.
I said ok then process my return, weve used it 1 1/2 times and now its DEAD. Ill send the machine back... Oh I'm sorry that machine is non returnable once we ship it, it is what it is... So basically I was screwed out of 2300. 00.

DO NOT WASTE YOUR TIME ON THIS PLACE, DO YOUR RESEARCH AND GO THROUGH SOMEONE WHO BACKS UP THE PRODUCTS THEY SELL.