• Rejuva Fresh

Rejuva Fresh

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Overview

Rejuva Fresh has a rating of 4.9 stars from 115 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rejuva Fresh most frequently mention customer service, cavitation machine, and online training. Rejuva Fresh ranks 4th among Beauty Supply sites.

  • Service
    22
  • Value
    22
  • Shipping
    22
  • Returns
    19
  • Quality
    22
Positive reviews (last 12 months): 99%
Positive
102
Neutral
0
Negative
1
29
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How would you rate Rejuva Fresh?
Top Positive Review

“Company I trust”

Lin C.
9/18/24

Working with this company has been a pleasure from start to finish. Their customer service is top-notch, always quick to respond and ready to help with any questions. I was particularly impressed by how they followed up after the purchase to make sure everything was going well.

Top Critical Review

“Hair removal machine”

Andrei H.
10/24/23

The diode laser hair removal machine stopped working after a month and a half, since it was under warranty, they promised to send me a new laser. I sent it at my own expense, not only did they delay the shipment for a month, but instead of a new one they sent an old scratched with a damaged screen and a non-functional laser. Never work with them. They promise a lot of things but then don't respond for a long time and don't fulfill their promises.

Reviews (115)

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Reviews that mention popular keywords

customer service (36)
Thumbnail of user teffanya
Indiana
1 review
0 helpful votes
  • Send Message
April 17th, 2024
Verified purchase

The machine is quality. The shipping was fast! I never seen a machine package to well. I'm honestly glad that I ordered from here. Thank you!

Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hi Teffany,
We are so happy to hear your positive comments. Thank you for taking time to write this review. Your satisfaction is is our priority.

Thumbnail of user rosec969
New York
1 review
1 helpful vote
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March 18th, 2024
Verified purchase

I am happy that I started using your special Body Slimming Cream formula with my 9 in 1 lipo laser cavitation machine! Works great to remove cellulite and smooth my skin

Tip for consumers:
If you find a beauty product that is perfect for your skin, try to purchase in Rejuva Fresh!

Products used:
Slimming Cream

Service
Value
Shipping
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Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hi Rose, We are delighted to know you are getting good results by using Rejuva Fresh body slimming cream together with your 9in 1 cavitation machine. If you ever have questions or need assistance, please let us know. Thanks for your review!

Thumbnail of user andreih14
Minnesota
1 review
2 helpful votes
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October 24th, 2023

The diode laser hair removal machine stopped working after a month and a half, since it was under warranty, they promised to send me a new laser. I sent it at my own expense, not only did they delay the shipment for a month, but instead of a new one they sent an old scratched with a damaged screen and a non-functional laser. Never work with them. They promise a lot of things but then don't respond for a long time and don't fulfill their promises.

Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hi Andrei,
We appreciate it when our clients take the time to leave us reviews because it helps us improve. However, Rejuva Fresh is not producing or selling any machines matching the one in the video provided. We would suggest you contact the vendor directly. We also don't have your identity. Because we take our genuine customers’ comments very seriously, please contact me, Sally, here at this location 1-800-249-1310 if you need assistance. We can do our best to resolve any issue immediately. Thank you.

Thumbnail of user nataliak123
Florida
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

The training was informative. All my questions were answered. And now I am more confident for utilizing the cavitation machine.

Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hi Natalia, We're delighted to hear that you found our training to be excellent. If you ever have any questions or need assistance,, please feel free to contact us anytime.

Thumbnail of user lakishaa12
California
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Great company. My friend has the Rejuva Fresh hydra beauty facial machine in her salon. Based on my personal experience the treatment with it is amazing. My face looked and felt super refreshed after. Pore size less big and smoother skin too! I also ordered their body oil and the shipping is was very fast. Cannot wait to try it!

Products used:
massage oil

Service
Value
Shipping
Quality
Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hi Lakisha, We are delighted to learn of your fantastic experience with using our technologies and products. We really appreciate your positive feedback. Thank you!

Thumbnail of user mgnogoy03
Philippines
1 review
0 helpful votes
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October 15th, 2023

Impressive Customer Service I'm really impressed with the Rejuva Fresh website. The way they describe the machines they sell is super clear and informative. Plus, their customer service is top-notch. I've had a couple of questions, and they got back to me right away, and they're not just helpful but also really friendly. And here's the kicker – they even offer free training! That's a big reason why I went with them. I can't recommend Rejuva Fresh enough – they've got my vote!

Tip for consumers:
I appreciate the business's customer service and plan to make another buy from them. They warrant a perfect score!

Products used:
Body sculpting machine and body cream.

Service
Value
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Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hi Micah,
Thank you for your incredibly kind words!
We're dedicated to ensuring you receive the best quality and get the best results, and we're glad to have exceeded your satisfaction. We really appreciate your recognition of both our products and customer service.

Thumbnail of user mommyauj
Philippines
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

I love their machines and gels. My ems machine has excellent energy. I use it twice per week and I'm starting to see more definition in my abs already. I also ordered gel and it is a big size. Very pleased! I love that it is easy to use and I also love that you can easily reach out to their customer service if you have any questions about the product. They are very helpful and kind.

Tip for consumers:
Their website is easy to use, information is available, and there is customer service available to assist you if you have questions or ask for recommendations on what product is best to use for your needs.

Products used:
Conductive Gel, Sculpting Machines

Service
Value
Shipping
Returns
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Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hi Aug,
Thank you so much for your kind words! It's fantastic to know that our communication, product quality, and machine performance have exceeded your expectations. We appreciate your recognition of our commitment to excellence.

Thumbnail of user taylorg332
Romania
1 review
0 helpful votes
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September 19th, 2023

The customer service is excellent. My cavitation machine had an issue with the vacuum handle, and they sent me a new one right away after I showed them a video. They definitely stand behind their products.

Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hi Taylor, we are glad to know your issue was solved quickly. Please enjoy your cavitation treatment and results, and thanks again for your 5 star review.

Thumbnail of user esztert2
Canada
1 review
2 helpful votes
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September 6th, 2023

I have purchase a hydrofacial machine from this company. It has arrived damaged. Return policy states if buyer paid with PayPal ( which I did) they are not eligible for return! Ind=stead, this company sent me a new base for the machine which cannot be put on unless you take the whole thing apart. Additionally,\they have sent me the wrong plug for Canada. The look of this machine is cheep and unprofessional with stickers stuck on poorly or ripping off already. So disappointed as a new business owner, I could have used my money somewhere else! I will never buy from them!

Products used:
none

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Value
Shipping
Returns
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Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hi Eszter, We are so sorry for any inconvenience you experienced related to the shipping damage. Just to clarify, eligibility for refunds or exchange does not depend on the payment method. According to our published policy, “… Should your machine be delivered and it doesn't work or function correctly, or is somehow broken, or if you received the wrong product (significantly different from the description and images), and it is reported to Rejuva Fresh in writing to tech@rejuvafresh.com, within 7 calendar days of delivery, including evidence in the form of photos/videos, Rejuva Fresh will … send you a brand new replacement of the exact same machine, 100% FREE… Should you want to return you machine completely and unused for a refund, you may do so by applying here: https://rejuvafresh.com/a/returns, in which case you are responsible for return shipping costs, and only the product cost will be refunded.”

Thumbnail of user peterh2360
Singapore
1 review
0 helpful votes
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September 19th, 2023

I've been very interested in Rejuva Fresh's microneedling and skin analysis machines because of the great functions and specs. I need to tell you that I've had so many questions because I am a comparison shopper by nature. Their support has always called me back. Especially Lyn has been very helpful and very knowledgeable, thank you!

Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hi Peter,
Thank you for your fantastic feedback! We're thrilled to hear that you love our machines appreciate our outstanding customer service. Your review is greatly appreciated, and we're honored to have you as our client.

Thumbnail of user natalien655
California
1 review
1 helpful vote
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March 6th, 2024

This a terrible company that sends broken machines and does not want to take accountability or refund the full purchase price. They operate overseas and is where their machines come from not the US as claimed. They will direct you to all different places and people including have you speak via messenger with people in China who are only available after 9 pm and expect you to take late night calls on FaceTime to discuss the machines malfunction which is extremely unprofessional. They also have several "bases" they claim here in the US but they are rather no name factories. We spent a lot of our money to return this machine from the east coast to the west coast via a freight carrier to an unknown warehouse in CA which was the address provided by them as well as an attached bogus number they provided to call when it was delivered. When the carrier showed up they could not find the unit number which wasn't provided and the number to call which wasn't working so it wound up being another headache to get ahold of someone to sign for it. They have yet to refund us the total amount we spent and claim they need to deduct the amount for the delivery fee when they sent to us which was included in the original total price. They only try to replace the machine or refer you to an overseas tech department who will suggest to start taking pieces apart and fix it yourself. After such a negative experience in only a few days time I did not want to deal with this company again or accept a replacement which could be broken again and cost us more time and money so we cut our losses by sending the broken machine back at our own expense but now have not been refunded the whole cost we originally paid. Be aware and don't make the mistake of purchasing anything from this company. You will lose a lot of money, time and aggravation. As a valued customer who does the right things you should expect the same in return and that is just not the case at all with this company and does not operate with decent intentions.

Below are included pictures of the messenger conversation where the supposed "tech team" overseas was asking me to take a brand new machine apart and try to fix myself.

Products used:
None because the machine was broken

Service
Value
Shipping
Returns
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Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hello Natalie,

We appreciate it when our clients take the time to leave us reviews, however the content of your review appears to have been copied from other websites. Because we take our genuine customers’ comments very seriously and because we don’t want the public to be misled by spam comments from competitors, please contact me, Sally, here at this location 1-800-249-1310. We can do our best to resolve any issue immediately.

Furthermore you have identified yourself with a first name and no contact information. And the information you provided doesn’t match our business at all.

Thumbnail of user froilang5
Philippines
1 review
1 helpful vote
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September 7th, 2023

I think Rejuva Fresh is a very reliable brand with high quality.
I received my cavitation machine recently and I have been seeing excellent results. Power is very strong compared to my last machine which was from mychway and rather weak. With my new Rejuva Fresh 9-in-1 machine I lost more than an inch after my first session!
Just today, I also ordered some cellulite cream which is more for the toning. I definitely recommend Rejuva Fresh. Customer service is also excellent!

Tip for consumers:
Very good body slimming results. Customer support is excellent as well; very friendly staff.

Products used:
Cavitation Machine

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hi Froilan,
Thank you so much for your wonderful feedback! Your satisfaction is our priority, and we appreciate your kind words about our technology and company. If there's anything we can assist you with or if you have any further feedback, please don't hesitate to let us know.

Thumbnail of user josephl2299
Pakistan
1 review
0 helpful votes
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September 20th, 2023

The quality of their machines is really good. I've been using my Rejuva Fresh lipo laser cavitation machine for one month already and seeing noticeable slimming results on my thighs and belly. I recently had some questions and customer service answered within 1 hour! I definitely recommend.

Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hi Joseph, we are delighted to know you are enjoying excellent results. Thank you for your kind words! We are looking forward to continue to serve you with the best possible technologies.

Thumbnail of user martinj384
Ohio
1 review
1 helpful vote
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September 13th, 2023

I like the Rejuva Fresh Cavitation machine a lot. The 30K cavitation and vacuum are both strong. I like it because I always work out at the gym but it's not enough. This machine has been helping to get rid of some extra fat. I highly recommend it.

Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hi Mart, Thank you for your positive feedback. That is wonderful to learn of the great results you have been experiencing. If you ever have any questions or concerns, feel free to reach out. Thank you for choosing our company!

Thumbnail of user derickh31
GB
1 review
1 helpful vote
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August 22nd, 2023

Their customer service it excellent, and my EMSlim Neo had really strong energy. It really is like they say - a super workout for muscles. Already recommended it my friends.

Thumbnail of user jacobsj1
Jacobs J. – Rejuva Fresh Rep

Hi Derick,
Thank you for your positive feedback! We're delighted to hear that you’ve had an amazing experience with our equipment. If you have any questions or need assistance, feel free to reach out.

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From the business

Rejuva Fresh LLC is a leading USA developer and distributor of professional beauty machines. We are passionate about helping you achieve the most effective results in skin rejuvenation and body sculpting. We also provide our clients with comprehensive personalized training, leaving you feeling confident and totally prepared for success.

Company Representative

Thumbnail of user jacobsj1
Jacobs J.
CEO
Polly Jacobs is graduate of Stanford University and Columbia University School of Business. Polly loves both science and wellness, and she is excited to offer clients highly effective non-invasive aesthetic solutions for body sculpting and skin rejuvenation at a price point that makes them accessible for all sizes of med spas and clinics and even for personal users.

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