Remark Green

It took a while but I did receive my mask and the filters and I really like it. I wish I could order more filters cause I have a feeling we will be wearing these for a while..

I ordered 2 jeep masks and extra filters. I received the filters but not received the masks. They said they were delivered and I would have to go through my post office for a refund. Major scam.

TL; DR - Order took 2 months to complete; shipping information was incorrect/incomplete; customer service is non-existent.

I ordered 2 masks and several filters mid-April, with an advertised 10-14 day estimate. After a week I got 2 shipping notifications, each containing different portions of my order (first was masks, second was filters) but both had the same tracking number. This package sat in a "Departed Shipping Partner Facility, USPS Awaiting Item" status in New York for the next 5 weeks with no updates, after which point it jumped to California; it delivered in a few days from this in early June. However, the package contained only 1 mask and the filters (contents not matching either shipping email). I also received a notice from the USPS that I had a package coming from some other company I've never heard of (originally Yanwen, now showing Pitney Bowes), which also sat in the same status in New York before it finally arrived at a real post office (this time in Indiana) for delivery; this contained the missing mask (again contents didn't match any shipping notification from the company). I also experienced the automated ("fake") email reply from their customer service, but never any real reply. The masks themselves are decent though.

While I did finally receive my complete purchase (almost exactly 2 months later) and am reasonably satisfied with the quality of the product (could be better, could be worse), the overall customer experience was just bad.

If I could give negative stars, I would!
Ordered 2 masks in the beginning of April
1 shipped April 30th and the other shipped June 1st.
I received the mask shipped June 1st but never received the other. Can't even track it
The idiots at the company said keep waiting and refuse to acknowledge it was lost in shipment.
Started a dispute with my credit card company.
STAY AWAY FROM REMARKGREEN.COM!

This company is horrible and and a scam, when I ordered my mask I never even got confirmation so I reported them to the crime complaint center so hopefully something will be done

Terrible customer service last check my order was in Jamaica I ordered April 23rd and they took my money April 24th cannot get a good response the told me I could get 20% off my next order, they will have to come up with a much better offer I will never order from them again

DO NOT order from this company! I have been corresponding with them since April 23rd & I HAVE GOTTEN NOTHING BUT THE RUN AROUND!
I would not have given any stars, but you can't submit your review unless you do.

I wish I looked them up before I did business with them they are BIG TIME SCAMMERS! I hope they pay for it in hell it's ashame what they are doing thousands upon thousands of people have died and they are taking advantage of the pandemic situation may they rot in hell!

This is a fake website. I ordered $175.00 worth of masks on April 6th. Today is now May 8th and I have not received my masks. Like everyone else I received a fake tracking number. DO NOT ORDER FROM THIS FAKE COMPANY.

I did a google earth tracking of the so call address and to my surprise the results showed me a junk yard of a site according to the address in New Mexico.(4942 Peachtree Hills Rd, Las Cruces, NM *******, United States)
Everyone take a look at the Google Earth street view and type in the Remark Green NM address you will see this junk yard of a place. I was shock at what I saw.

Took from April 19th until arrival on Jun 12th. Remakegreen Emails stated shipping slow due to COVID -19. Upon arrival, very satisfied with product and many requests for this custom face mask

I ordered these masks in April and I just received them two weeks ago. I ordered 3 masks and when they came they were none of the ones that I ordered. I have emailed them to let them know and I have gotten all types of excuses. At first they asked me to send pictures of what I received I did that, then they sent an email stating that they would get with the warehouse to see what happened. I am the one that always has to follow up they never let you know what is going on. So the email I received yesterday stated that they can refund me half of my money if I agree. I told them I do not agree and to either send me what I ordered or give me a full refund. I even told them to send me a prepaid label and I will send these hideous masks back to them. They sent another email today and said they are unable to give me a full refund and asked that I respond in agreement. I will not back down on this company they are a SCAM and they just send you anything that they want. If you received what you ordered then good for you. My sister lives in another state and they did the same thing to her. I spent $100 with these scammers and I want a full refund. I will be contacting the BBB and any other company I can find to file a complaint. FYI. The best time to email them is at night around 10:00 EST they will respond by the morning. Also, DO NOT USE PAYPAL use another credit card if you can so you can dispute the charges to get your money back quicker.

I also ordered two masks. Asked for refund. No refund put in dispute with pay pal. PayPal hasn't given my money back! Do not order from them!

Turning them in to Colorado and my bank. Took my money 134 bucks mask never came. Automated emails that say they are busy.

I placed an order for a facemask and filters with Remark Green on 4/16/20 at which time there were allegedly on backorder. On June 1st, 2020 I received an email that my shipment was on it's way after almost 2 months of waiting. However, the shipment updates from that point on pretty much ceased. The last shipping update I received was on June 24th claiming that my order was heading toward my destination. After that all shipping updates ceased. I began emailing Remark Green requesting for shipping updates and received automated responses regarding my order giving me the link to track my shipping (which I already had) and from there apologizing for the delay. The emails began on June 29th. I have requested a full refund multiple times at this point and have been met with the same response multiple times offering me a 5% refund. This is unacceptable since it has now been 4 months almost to the date since I placed my order. I have asked to speak with supervisors and have not received a response multiple times now. I simply want my money back at this point since it appears I will not be getting my order and they are not trying to refund me for my order, which still has not arrived. I am very dissatisfied with this company.

I ordered a mask in April 2020 and on 12 May they sent an email with a tracking number UF*******YP. I typed the number and the mask is coming from China apparently. SMH!

DO NOT order from this company it is a fraud. During this deadly pandemic they have been sending my mask since May 2nd. It's now June 19th. This company is a FRAUD

Never got my item and can't get a refund. DO NOT BUY ANYTHING FROM THIS FRAUDULENT WEBSITE. It's truly disgusting that they would use the coronavirus to make a profit.

They create a shipping label and never send your package and then refused to refund you so now I'm Fallin fraud with my credit card

So I places an order for 7 masks on 04/28- I had received order confirmation emails from them... and a few "Keeping you update on the process" ones. I knew because of the pandemic and such high demand shipping was going to be delayed. But figured since we will probably need these long term - i would wait. I finally received my package on 06/08. But 2 of the masks were not in there. I figure because they are personalized they will come in a separate pkg. The masks were well made however a bit on the small size for my husband. He says the nose clip really hurts his nose because of how tight he has it on- barely fitting his head. It does seam to be a good fit for the kids though( ages 10-12). I will give it another week or so and inquire about the 2 missing ones. I have to add I am disappointed in learning this came from China -since I purposely didn't buy from other sites because of that. I wanted to support US companies. I thought since this was US based it would be coming from here. I WOULD NOT RECOMMEND BUYING FROM THIS SITE BASED UPON ALL THE NEGATIVE REVIEWS- WISH I HAD SEEN THAT BEFORE.

It did take almost 3 months for me to get my masks but everybody ask me where did I get it all the time, beautiful, great quality and I can breath

Ordered masks 2 months ago, still dont have them. Wont refund my money, wont respond to my emails either.

I have had someone contact me every time I emailed support at this company About m order.
I order 3 masks for $29.95 that was on Facebook on APRIL 25.
Hey kept giving me excuses why I hadn't gotten them yet. Now they send me my order link with a tracking number... when you click on the number it goes the tacking company but it says the number is UNKNOWN! Have contacted them again... they send me the same information. Now I find
This page that show all the people here who have lost money to this company. THESE MASKS THAT I THOUGHT I WAS BuYING as for my granddaughter... we are all going thru horrible times... trying to stay safe which is not easy and people dying every day... THEN YOU HAVE PEOPLE LIKE THIS WHO ARE TAKING ADVANTAGE OF IT ALL!
They are. Selfish people. I was told that the masks material is cut etc n the US then sent out of the country to be assembled. Because of the difficult shipping codes now it takes a lot of time. I can't believe I believed all this... I just wanted these masks with brought always theater shows on the masks that my granddaughter would be appt to wear since she is in theater at the age of 13. I have multiple emails with correspondence from this company. They all need to be arrested!
Charlotte G.