Rentalcars.com

STAY AWAY unless you want to be double charged for your car rental!
We ordered a car through Rentalcars.com & paid in full in advance. After we came back from our vacation we find another (larger) charge on our credit card, this time from Budget.
We contacted Rentalcards customer service: Once they say this kind of double charge is a known fraud. Another time they say that the charge is for insurance (we took only 3rd party insurance and this charge wasn't for that). Once again they say it's not us - contact Visa (who say contact Rentalcars...) Every time there's a different story.
Bottom line is we rented through Rentalcars and if Budget double dip, they are the one who should protect their customers from that. They gave us the run around for a few months and bottom line say - Sorry. We really understand your point but you won't get your money back... STAY AWAY unless you like unwelcomed surprises!

We had a very bad experience with this company. We wanted to rent a car in Bukarest Rumania. First we had to wait for them 30min in the arrival hall of the airport followed by another hour waiting at the counter. This company is runned by young very unprofessional juniors who looks like started the company just recently. At the end they told us they don't have a car for us at all as we have no reservation! They also handled the problem very unprofessional and didn't offer us any ride back to the airport nor any other help. It was a lesson again to rent a car only at one of the bigger companys.

Scam alert! Reserved a car to be picked up and returned at an airport, was given a price and yet when I got to the said airport to pick up the car, was told vehicle was at a location over 20 miles away and it was my responsibility to get there to pick it up. Cost to actually get the vehicle AT the airport would've been over 3x as much. Was TOTALLY mislead.

Rented a car from NICO car rental from its website for $140, but when I picke up the car, this company charges me $890. Once I decide not to proceed, the car comapny employee refuse to show me what is included in this $890 breakdown. What a shady company, and rentalcards.com had tons of such shaddy company all over the place.

Awful... don't use! They charge you immediately for a rental car, then it's very hard to make changes. Located outside the US, so this makes it even more difficult. I booked a car online for my husband and I for a trip, they wouldn't talk to me on the phone to make a slight change (pickup time change from 10am to 12noon) because my husband had to give them "permission" to make the change. I had booking number, confirmation number, credit card number, address, and all pertinent info, but they still would not make the change. AWFUL!

Do NOT use this company unless you want to overpay for car rental.
I rented a car in the UK through Europcar rented via rental cars.com. I had worldwide car insurance through my American credit card and have managed to utilize this in the last 15 years of traveling to the UK.
On arrival in the UK after 2 long flights I was told that Europcar would not accept any 3rd party insurance. As I had to have a car and had a meeting to get to I had no alternative but to accept the Europcar insurance but I told them I would dispute it once home and that I was very unhappy.
The cost of the insurance was almost double the original cost of the car rental.
I feel misled by both companies and rentalcars.com customer service has been less than helpful.
Btw when I was collecting my car in the UK there was another person from the USA having exactly the same issue.

AVOID, AVOID, AVOID!

My partner booked a hire car through rentalcars.com. When she couldn't collect we tried to change the name on the booking, but we were told we couldn't, but if we cancelled and rebooked we would get a refund on the original booking. 4 months later we have now been told it is not being refunded.

The second booking we made under my name, we booked an air conditioned car as it was 32*C, and they supplied one with broken air conditioning, again told us in no uncertain words, where to go!

Do not use them!

They promise you a full refund as long as you cancel your reservation 48 prior, but this is a lie. They do not. They say they cannot cancel the reservation. I tried to call them and they hung up on me after putting me on hold for 15 min. Chat service is not helpful either. They say they literally cannot change the reservation on their system and told me to call a 3rd party that I had no contact with when I booked the reservation. HORRIBLE COMPANY. STAY AWAY.

Booked car and paid. When flight arrived went to pick up car, was told "no cars", they had overbooked. Stranded. Had to call an Uber. I contacted Rentalcars.com to get my money back, they refused. Had to contact BBB and now rentalcars.com is wanting the flight number, name of employee and uber driver name and receipt, give me a break, like they didnt put me out enough when they left me stranded at the airport. They are doing whatever they can not to refund my money, have some ethics! Rentalcars.com is owned by Priceline. Thiefs! Never use! Heard Turo is a great place to rent a car. Be sure to check their reviews, one star!

Had the same problem as other reviewer. They quote you one price on-line, then when you go to pick-up the car and charge it to your credit card they give you a whole other higher price adding on all kinds of stupid fees. NEVER EVER AGAIN!

On the 25th July 2018 I booked a car to be picked up at Milan Maplensa on the 9th August, I was quoted £ 126.70 to which I agreed and gave my credit card details.

I got my credit card statement and Rentalcars.com has charged me twice,,,,, £126.70 on the 25th July as agreed and a further £248.47 on the 9th August 2018 (?),

I can clearly see on my account that I have been charged twice for the same car, however upon sending several emails, it is now the 22nd of September and I am still waiting for my refund!... disgusting!

There is no way to call anyone, emails get ignored,... never came across to such an unprofessional company!

I wished I read the reviews on Rentalcars, com before using them,,,,, lots of bad reviews, facebook pages of unhappy customers out there!

Please please please, do not use them!

I rented a car in Miami, rental was prepaid, and when I got to the Hertz office to get the car I found there was no one there, but a phone cabin to get in touch with a hertz employee who could hardly find my reservation. In the reservation I clearly indicated my son's name cause he was the driver, but the payment was made with my credit card... and they accepted that and the charge was made. However, we were told that name of the driver and card bearer should match each other, so there was no wsy for us to get the car. I went back to the hotel, called rentalcars to London, just to be told that they would cancel the redervation but charging cancellation fees... when it was their fault for wrongly accepting the payment as it had been made and confirming the reservation. Now they've stolen me Us$ 252... and I 've lost one vacation day with all tbis stuff!

Never rent with Rental Cars!
They are an inefficient, lying and scam company.
They do not fulfill the reserved thing, they do not answer the phone, they do not take care of their mistakes. They are not interested in the customer, they are inefficient and rude.
NEVER RENTAL CARS

I rented a car on a Tuesday for a Friday and canceled within 24 hours on Wednesday. They billed me for the entire rental fee because they said I was within the 48 hours of cancelation.
I spoke with a Hector Sanchez, manager (so he said) of Rentalcars.com, and told him I know I canceled within the 48 hour period and he refused to listen to my complaint and refused to let me speak with one of his managers.
For an act of using renting a car via Rentalcars.com and canceling within 24 hours, it has cost me over $100. And then to be treated like that through their customers service was and is absurd.
I will continue to take my complaint to their highest management for Rentalcars.com stealing my money.

BOOKED CAR WITH THIS SERVICE FOR ONE WEEK.( COST ME 269 EURO). SAYS CAR RENTAL IN AIRPORT TERMINAL. ARRIVED TO AIRPORT- NO SERVICE AT ALL AND NOBODY KNOWS WHERE. WAS TRYING TO CALL CUSTOMER SERVICE- PHONE NOT IN SERVICE! SO NO CAR. AFTER TWO WEEKS THEY SENT ME CANCELLATION NOTICE SAYING CANCELLATION FEE 269 EURO. I DIDN'T CANCEL ANYTHING. I JUST DIDN'T RECEIVE SERVICE I BOOKED. WISH I READ COMPANY REVIEWS PRIOR RENT CAR WITH THEM. CLAIM FRAUD TRANSACTION WITH MY BANK.

I booked and payed for a car for my vacation in Palma de Mallorca with my children. When we arrived no one was there, no car, nothing.
After searching around the whole airport I find out that I should contact another company. One of the workers told me that I have to pay additional 1100 euros to get a car as a deposition. That was not acceptable. When I booked the car prior my arrival to Mallorca it says "no additional costs" so it was a quite surprise to me. So I didn't get a car and rentalcars didn't want to send me my money back. The excuse was I should have called them right away which was impossible since they were in another country and not in Mallorca. I find it very rude to take my money without giving me the service and refusing to pay back. They asked for huge amount of money (1100euros) afer I payed already for the car. So for me it was just rip off. These guys are scamers. Stay Away!

I booked a car with them to travel in Italy. During my booking I paid for full insurance cover. However, when I got to the rental company called InterRent in Rome I was told that my insurance is not recognised by them. I will have to leave a deposit of 800 euro and if there is an accident or theft they will charge up to 3000 euros. As a result I had to take an expensive insurance cover with InterRent rather than with Rentalcar.com which cost me 120euros for 4 days.

Had I known this I would have gone with a different rental car company.

The information on their website about the cost for the car and insurance is not correct.

I wouldn't use them again.

I rented a car through Rentalcars.com in Italy for 3 days. The company they referred is Autovia. We arrived Milan and get the written contract stated 15:25, the staff said we could return the car with 1 hour flexibility, therefore we expected to return the car before 16:25 on last day of rental.

Unfortunately Autovia charged us extra date of expense even we returned the car 16:20.
Rentalcars.com just replied they cannot help, and stated my contract is eligible to extra charge by the service provider.

Moreover Autovia has no clear sign on returning the car, when we get into the car pack in Florence to return the car, we only see a bunch of rental companies on an area. And there is no staff inside at 16:18, we dropped the car key and took a video. They still claimed we returned to the wrong place. They said the location of returning a car key is inside a building in which there is no sign.

There is no support from Rentalcars.com and Autovia.

I am very disappointed with the extra- charge and service of this company, I will not use it again.

Booked a car in dubai and got to counter to pick car up and the worker explained the rental cars. Com had booked a car that wasn't available and couldn't understand why they would do that... I refused the car that was offered and proceeded to try and cancel my booking via the rental cars app and low and behold that function mysteriously stopped working I proceeded to try and contact them via live chat and after my 1st complaint I went back to app and that function had been disabled as well
Nil communication from the company at all to apologise and just took my money with no explanation given,,, also there was no way to put a review on the app as it only went back to them as feedback lol what a joke of a company would not recommend as they are a bunch of crooks grrrrr

Yes, rentalcars.com is a real scammers.
I have the same situation. I booked a car with them in Dubai airport. On arrival at the rental company counter - I found that I forget driver licence. I have paid before 1,400$ for two weeks rent. At the counter place I try to call to them (no body response). The counter wrote email to them. Answer from counter "You just need to go online and cancel the booking or phone them. By then, they should call us and verify the incident and the reason why it was cancelled. It is the first time we experienced such issues that the broker (rentalcars.com) are not calling us to verify the incident; push them a bit.
You've mentioned that my colleague has sent an email to rentalcars.com and yet we haven't receive a response. We will keep you posted once they drop us a line."

They have T&C:

The counter staff may refuse you the car if (for example):
O You don't arrive on time
O You are not eligible to rent the car
O You don't have the documentation you need
O The main driver doesn't have a credit card in their own name, with enough available funds for the car's security deposit.
If that happens, please call us from the rental counter to cancel your booking, and you'll receive a refund, minus the cost of 3 days of your rental. Otherwise, you won't be entitled to

A month has passed, I got a strange answer from them. They took my money. They are real scammers. No answers more. Be careful!

Worst rental car experince ever.
I booked a car throught rentalcars.com for a trip in Atlanta. Routers was a rent company.
Very unprofessional service. First car given the control panel was not working and nobody could help with it. They provided a second car and I drove off. In this car lock, phone charger and control panel was not working.
When I returned this car, they promised that manager will contact me. Nope. It did not happen.
I belive that Rentalcars should check the associated services and take responsibility.

BEWARE BOOKING THROUGH RENTALCARS.COM!

I booked a car for Liberia and prepaid. It gives you a voucher with which to collect a car. On the voucher it said what was included and that a vendor may charge extra for collision if you don't have it. I revied everything and prepared my Visa collision waiver.

When we arrived the vendor did indeed try to scam us for collision. It was a very bad company Keddy by Europcar! It was so bad that I had to video him, and when I did he covered his badge and kicked us out without giving us the prepaid car.

I called rentalcars.com and not only did they leave us stranded in Liberia, but when I complained they were reprimanding me for filming the criminal activity. They wouldn't compensate me for the booking difference or indeed my prepaid fee. I had to dispute with my credit card!

Watch out! The savings is not worth it!

Travelling in Scotland, I have an address in England but no prof of address so I needed to hire a car from a company that didn't need this info. When I booked, the terms clearly stated I only needed passport, license and credit card. I would not have booked if it said I needed proof of address. The next day, the company phoned to tell me to bring this so without it I needed to cancel. Because I was now within the 48 hr cancellation period, they charged me £130 cancellation fee. An hour on the phone later, they tried to convince me their website states this. It does not. In fact, it transpires that different browsers show different info. Chrome on a Mac (what I was seeing) has a very different layout to what the customer representative was seeing. Not just in a different order, my version literally omitted an entire section that refers to what you need to bring. All I could see was a list of three things - passport, credit card and driving license.

The question is - is this a genuine mistake or deliberate scam? Either way, I should not be charged £130 to cancel because of a fault of theirs.