Rentalcars.com

Do not use this company. They lack integrity, I ended up paying double what their system was showing as "total price". Their contracts include hidden charges, which you will find out about at the rental counter at collection point. Customer service is awful, unhelpful and rude. Avoid like the plague, use another company!

Rented a Hertz car at Denver airport for 12 days. Paid rental cars.com $712.53 on 06/14/23. Seemed like a good price compared to Expedia and other sites. Picked-up car on 07/27/23 and was charged an additional $291.22 by Hertz for concession fee, licensing cost recovery fee, facility use fee, road safety fee and tax. Total of $1,003.75 was MORE than any other site for similar car. Should have looked at rentalcars.com reviews which are consistently very low. Lesson learned. DO NOT use this company.

Booked a rental. Right of the get go something went wrong. Rental car forwarded charges for car and taxes at same time which caused my bank to freeze payment under suspicion of fraudulent activity. While trying to sort this out with the bank, Rentalcars.com cancelled my reservation, but I had already paid the $100 plus charge for taxes. Can't risk calling the company and getting stuck on hold at. 26 cents a minute. No response from email. Just sitting here stuck in a cesspool of exasperation. Did I mention that their "live chat" seems to be perpetually unavailable? In today's world poor communication is almost an insult to the customer.

A 90 min delay in picking up a car rented through them did cost me an unwanted $500 upgrade. My documented complaint was not taken seriously. Even this maybe fully legal - don't expect any service if you get into trouble. HANDS OFF!

Pick up and drop off were in different countries which made rental expensive. Fair enough. "No hidden cost" was mentioned on their website when booking the car, referring to those costs. Unfortunately, that was not the case. At pickup I has to pay additional costs for insurance and different countries for an extra 30 percent. Totally misleading information by this online platform. You better book somewhere else.

Don't use them, book directly with the rental company. Prices look great, but then your reservation gets cancelled without telling you (invalid confirmation number) and you end up either without a car or paying 3 times what you budgeted. Awful customer service as well, refused to help.

Terrible customer service, complete lack of human understanding or connection. Phone staff very unreasonable, chat staff slightly better but again none willing to further our dispute for valid refund.
One plus, we have learnt to always contact local rentals directly rather than go though secondary sites like this ever again.

I´m from Brazil and was making a reservation to Chile. All the screens made me think I would be charged R$ 776,54, but in my card came and extra of R$ 376,8. They are not transparent. Very bad company, should be closed forever.

Had a poor experience with goldcar even though the reviews on rentalcars seemed good with 8/10. When searching reviews after the scam-experience I see that their review everywhere else is around 1,7 of 10. I'm trying to leave my own review at rentalcars.com but it doesn't seem possible.

Car agency keeps charging my credit card after ending the contract for more than a month and rentalcars didn't do anything and their response was shameless "we can't get such information from agent due to customer privacy rules"

Paid £149 for 4 days car hire in Naples with Budget only to be charged another £350 on collection of the car.

There was no indication, whatsoever, of additional charges on collection that would amount to over £350.

Very shameful practice.

Abysmal response from Rentalcars.com saying there is nothing I can do about it!

Cancelled a future booking for Lisbon and going to a better organisation.

Also, their replies take forever! Forget the 24 hour guideline they give themselves. More like a week!

Simple request - 4 "chat" attempts - where is the rental car pickup desk / location@ cancun airport -
"could try ringing them when you arrive - look for signs when you arrive?.'

I'll stick with direct bookings / Expedia / I book lots of cars.

They claim to state requirements on there site that are missing and Thrifty cars had a hard time finding my reservation from them at first. Once found I had prepaid for this car like I've always done through other sites. Upon picking up the car a deposit was required. Rentalcars.com said I should've called to solve this issue at the pickup spot but yet they provide zero customer service numbers and put it in on a email and still they didn't contact me back till I did I live email chat with a rep. They would rather loose future business then refund my $179.00 thrifty rental will never get and they pocket my money.

The price quoted for a rental car means nothing unless it includes insurance and collision damage waver. I'm an American living in Thailand and have used them 5 times to rent cars with no problems.
The best part is that for USA rentals to foreigners (or Americans living abroad) is that they package up the car rental, liability insurance and collision damage waiver into one price that's far less than I could buy it at the counter. They use all the companies, but avoid Dollar and Thrifty. You'll be happier and wait about an hour less if you spend a little more and get Avis or Hertz.

October 2019, once again, no problems. Rented a Hyundai from Avis for $452 for two weeks in Los Angeles through Rentalcars and Avis. No problem whatsoever, I gave them the voucher they gave me the car. Price included liability and collision damage waiver.

Made a booking - did not receive a booking reference - spent hours on the phone, chat line and e-mails, was in contact with several very unhelpful staff, all of whom declined to offer any assistance at all. If this sounds familiar just look at their other reviews... Am now going to try to recoup my losses through the small claims court.

I was charged more for my car rental without any explanation (the amount deducted from my card was way more than what is on the official receipt). My booking number is: *******

For 2 months I have tried to seek a refund and each time I receive a reply from the company, they asked me to resubmit my bank statement so that they can open a case to investigate. I have resubmitted by bank statement four times, which means there's 4 cases on my issue, which began on 16 September 2022.

There's still no resolution in sight and I'm not sure whether there ever will be. It seems like rental car customer service agents are a bunch of untrained and unmotivated officers who just copy and paste template replies without reading the email thread.

I'm glad I canceled my booking with them eventually as I now will not run into the risk of them screwing up my vacation plans after extorting money from me.

If your plane is late, for whatever reason, you MUST contact rentalcars.com before the pick up time or your (prepaid!) booking will be cancelled. The paper rental voucher does not say this. I found out the hard way.

They are offering "free cancellation", but if you cancel (even one day after like I did), they charge you for "deposit" and it can be as much as $100. I highly recommend not using them, contact the car lease companies directly and don't bother messing around with these thieves.

Part of Priceline collection of companies and terrible experience. Will never rent cars thru them again. Great price when booked, then more than double when forced to buy liability insurance, even tho Rentalcars said bring proof of coverage. I did, Green Motion said no good since my car was too old (what's that got to do with liability insurance I asked, no answer). 7 AM off site and either pay it or walk out and find a way to rent another car Thanksgiving week in Orlando (fat chance of any deal last minute) Rentalcars support said that I was overcharged and to call customer service. I did and got NO HELP. Kept all the documentation and just ate the costs. Never again.

I wish there were a zero star option. Long story short, rental car desk closed when our flight was delayed. Had to rent from another counter that was open at a much higher rate. Customer service is non existent. Wanted to offer a voucher, not a chance I will use this company again.

Car has been booked 2 weeks in advance. When I arrived Adelaide airport on the 7/09/2019@ 7 am, Rentalcars told me that the vehicle is unavailable due to being over sold for the week. My family was frustrated for this worse service of Rentalcars.com
I would recommend not to rent the vehicle with Rentalcars if you want your holidays happy and smooth

Booked the car. They took my money and said they would be back in touch. Silence. Then two days later, an hour before pickup they send me a breezy email saying too bad there are no cars after all. And of course there is easy no way of contacting them to complain. Never again.

Buyer beware! If your flight is extra late(which isn't uncommon these days) your reservation will be canceled and they won't give your money back! Neither Rentalcars.com or Sixt, the company who Rentalcars.com contracted us with.
Then when you get to airport they charge you again only twice as much! They say you should have contacted them before hand.
Im trying to get our money back from cc company on the premise we received no actual goods or services. Would have given zero stars if I could.