Rentalcars.com

As per other reviews just read here, they say you are insured, then the company hiring to you says you are not. Double dipping with a 'we wipe our hands of it' attitude. We rented through Rentalcars.com for an October 2016 trip through France. They said we had 'full cover'. Hertz in Arles said we had no cover. They also added on VAT which was not in rentalcars original quote as a separate cost. ( This is a trap for young players but normally confined to lawyers and real estate agents-first time we've been misled in a commercial transaction like this). They are refusing to engage with us and say that the transaction is complete. I am about to pursue them through the small claims court and suggest others do the same. BTW just posted this on trustpilot.co.uk which suspiciously has nothing but praise reviews for this company. Suggest all with this complaint also post there, Facebook, The Review Centre, and Moneysupermarket.com

I've foolishly used rentalcars.com twice. First time in Italy I ordered a audi a3 and they substituted the worst thing ever made a jeep renagade.

Second time in kauai and they gave me some conformation number budget says does not exist. Now that all the cars are sold out I'm left with a nonexistent reservation for 18 days. These people are horrible, do not risk your trip on them. Every time I call they end up putting me on hold then after 20 minutes disconnect. They are really horrible.

1. Rentalcars.com - email received with booking number, no address where to pick up car - in Atocha station Madrid only information and "Provider" - Record. So you think to go to the area with all the hire car firms are. Think again. Helpful lady in Alamo pointed me in right direction. 10 minutes walk from Atocha.
2. Record - the provider. Pay 1100 excess please on credit card. Insert in pay point. NEVER been asked for such a steep excess bond before. I ultimately declined.
3. Record - the provider. Pay 70 insurance cover instead... ( I had already paid 42 full premium cover with Rentalcars.com.)
3. Rentalcars.com rang - you can drop our insurance and pay Record insurance. 42+ 70 = 112 for a one day car hire.
4. I am taking the metro today.
Thieves@ Record; Cowboys@ Rentalcars.com
5. Intermediary www for car hire. Nothing to see here. Go directly to providers.

The company does not care much about their customers, just their income. Horribly buggy website and app, nearly impossible to use. No much effort is put to resolve your issue once you booked a car. Don't recommend.

0 stars, absolute rip off. Advertised charges will be more than doubled at time of collection. Fuel was charged at twice its garage price. Will never use rental cars or Goldcar in Tenerife again. The hour and a half queue to collect the car at the airport summed up the service. Everyone I spoke to had the same comments. Please beware and don't spoil your holiday, Use a reputable company instead!

Customer service.

Arrived in portugal for car hire collection, they had the wrong times, even though flight times added. Spent 4 days trying to contact through app and direct and no reply. Avoid at all costs as it is when you have a problem, you get the measure of a company and rental cars have failed miserably, still no reply to my emails and will never use again after 10 years, but tho sis the first time I have needed their help, but too busy to respond. Spent a little more and go with a more reputable company.

Booked a car with rentalcars.com, but was told by website that the booking had failed. Tried again this time "successfully ", however, yesterday they took over £700 from my bank account, and I find that they have taken more money in small amounts, 6 times in all. I've reported them to the police... and I'm not the first! The police's own fraud team have flagged them up. Stay away from them at all costs.

Got charged twice - $314 by Rentalcars and then another $520 by Europcar when picking up the car in Malaga, Spain. Despite numerous emails to Rentalcars for a refund or at least an explanation for the overcharge, did not even receive a response. An absolute shady company stealing from customers. Never booking through them again for sure

Rentalcars.com has bizarre (hidden) rules --IF you do use them, read everything including the fine print! I booked them through Booking.com (I'm a 'former VIP customer'). The car rental company should be called 'rentalcars.con.' As a US citizen, I planned to use my valid US drivers' license but when I arrived back in the USA I was told that I had to have an international license! The car rental company never got a single nickel from the $238 that I paid -- rentalcars.con kept it and did not provide any service whatsoever. I paid again to rent once I arrived in the States. This is only ONE example of their unethical and greedy business practices.

Tried to cheat me out of $230. Rental company would not honor their voucher. Ended up paying twice as much and they changed me $230. No customer service. Waited on hold for over an hour numerous times. Filed claim with my credit card company. They contested it. After much work on my part I got a credit. Avoid these crooks!

Very supportive prior to renting, Rentalcars.com failed to let me know there was a 30 Euro Location Fee Charged by Dollar Car Rental on site at Dublin Airport. I had no choice but to pay this, and I've heard nothing from Rentalcars.com since then. I cant' log in to my own account, for they never sent me the needed code, and no subsequent needed code has been received from them although their website tells me they have sent it each time I request one. Rentalcars.com and Dollar are not companies I would recommend to anyone.

Booked a car in Spain they then sent an email stating they wanted a further €2000 on collection of vehicle I immediately phoned to cancel, within 20 minutes 2 days later they took the money from my debit card. Fraudulently as they are not supposed to hold my details 3 months later still no refund

Rented a car paid 287.40 when I reserved it.
Was told I would need to pay 137 additional at pick up. Had a 651 dollar hold placed on card then charged 451 after the hold.
Total paid for 4 days was 738.57 complete bull. Don't trust them

These guys charged my credit card without authorization when they had indicated that it doesn't work. They keep going in full circle, avoiding to reimburse me. They misquote their own policy to try to make a case. They keep referring you to different people, just buying time. In the end, they disappear. It's clear that it's their strategy because others have said the same thing on this platform. Stay away from them. If they reimburse me, I may be able to modify this post but until then, this stays as is.

Flight was delayed 3x. I got in 5 hours late. My rental car? Gone. Sold out from under me. No refund from rental cars.com. All cars on the island are booked. Only solution is a refund. They talked in circles. They basically said they can't refund because their system doesn't allow it. Try that with any other business? That's game playing.

Sorry I can't refund you because I can't refund you. I'm absolutely furious. I lost $617.41. Plus the extra costs of taxis I now have to use. $1000 gone. Plus precious vacation hours per day vs having a rental car.

Our flight was cancelled due to bad weather. After notifying RentalCars online that we would be arriving a day later and after a night sleeping in the airport we arrived to be told that we "no showed" and the rental was lost. RentalCars refused to offer a re-booking or refund because "Fees had been incurred" even though Hertz head office made it clear they only get paid once a car is returned. When challenging RentalCars support about the fees they could neither describe or provide evidence of them.

Booked a car in Jersey City for 5 day. Price was very good. I asked question on their support about the booking and they reacted promptly and accurate. The actual rental company was Budget.
Overall I had no problem with rentalcars.

My flight was delayed by several hours. Contacted RentalCars.com and advised of my delay several hours before scheduled pick-up time of car and advised. They choose to call my reservation a no-show kept my prepaid 3 days rental and did not give me a car that paid for my vacation. They also have enough contempt/intent to scam to tell my credit card company they were never contacted about arrival delay. Phone records are not subjective and are being submitted I don't know where its going. Stay away and you won't find yourself being a victim of their scams.
Use Google and identify the rental car companies at your destination and make reservation directly with them not a rip-off middleman. Pay attention to hours of operation and terms and conditions these companies are getting very creative on how to burn the customer.

A company which build to hide terms and conditions as much as they can but when anything happens bad with your rent they just say "Terms and conditions" like a parrot. No one is taking any initiative. It is almost a scam organization which you cannot find any point of contact if you require an explanation. I did not get the car also not refund. I cannot understand how companies like these are still working. I made a mistake to use them but strongly recommend no one to use any service from them. I will continue to look for website to rate and inform people about how they work. Disappointment!

RentalCars.com took a booking for the closing time of their vendor, with no warning that a major brand on-airport firm was not going to be open if I was even a minute late.

Arrived at the rentals building as soon as the minorly delayed flight allowed, and they had all gone home in spite of having my flight number.

The one-star is because RentalCars.com have refused to refund a trip that was not taken largely through their fault. Rip-off artists, avoid.

Never book with this company RentalCars.com. They are unethical and utterly dishonest. They advertise very low price but hardly mention that you have to pay for mileage. When you get the bill after returning you will be shocked. When you complain somebody in Britain replies to you. May be this kind of malpractice works well in Europe. They give you runaround and never refund. Budget is their partner in crime. I got burned twice and was charged about hundred dollars extra for $75 rental. Would give zero stars if i could. Never again. Do not book. They are the..

Avoid! It's a scam! Don't be fooled by the cheap online price. It's a broker, it doesn't give your as much service/ protection when your book through car hiring company, especially when it comes to refund.
Once you made your booking and paid by credit card, they will not give your money back under any circumstances.
If you have time an energy to read and analyse all the fine prints and are ok with that then go ahead.
They bury everything in there to make sure they can make you pay extra or not to refund you.
Don't buy their insurance on their website either, it's a total duplicate with the car hiring company.

Awful experience. Rented cars in Europe twice through Rentalcars.com. Both times surprise charges were made to my credit card after the return. The first time the charges were refunded as per Rentalcars.com "The fees in question are for minor local fees which should have been included in your prepaid voucher." The second time I am not being refunded as they are claiming I am responsible for tickets, tolls and fines, none if which I incurred. Clearly systemic problem that is an absolute hassle to deal with not to mention the extra expenses for no explainable reason.