Rentalcars.com

Worst experience I have ever had, took my money and I never got a car. Left us stranded at the airport then wouldn't refund us our money

We booked a car from Europcar through Rentalcars in September. First of all, Rentalcars website quoted us in AUD and charged our card in another currency which costed us almost $50 intl. Transaction fee (that's misrepresentation of the currency). Second, the quote was presented as discounted price which will only be applicable if the car's prepaid (this was not true, as we later on realized that they have charged us $200 more than the actual price through Europcar). Trusting that this is the cheapest we can get, we went ahead and prepaid for th e car. Rentalcars immediately charged our credit card on the same day. Then, 3 months later, when we went on holidays and wanted to pick up the car, we were told by Europcar that they haven't received the money from Rentalcars yet! Three months later! We immediately informed Rentalcars and were in contact with Europcar the whole time during our holidays which caused a lot of stress for us. Then, after 2 weeks of holidays, when we returned the car, Europcar still hadn't received the money and therefore they charged us for the same booking again! Now we are in a situation that we have been double-charged (with double intl. Transaction fees) and no one from Rentalcars is responsive for the mistake they've made. They are a total fraud. The maximum that customer service has done is that they've told us they will look into the case in the next 14-28 days! They already have the invoice and receipt from Europcar, which means they know that we've been double-charged and yet they need 28 days to review! Who knows when they will refund us.

Bottom line: The worst company ever... don't trust the information they present and don't trust using them at all!

Unable to get a refund! Difficult to contact. People disconnected me with chat quickly as to not deal with any issue.

Rented a car, had to cancel. The "cancellation fee" was almost as much as the car rental. Don't use this site.

I had a refund that was granted by the car rental, but Rentalcars.com refused to refund and I lost the money

Don't use this site. Customer service was the worst I have ever dealt with with any company. I feel like I was just robbed.

Third time that I used rentalcars.com. No problems with the first two times. This time, booked a car through them for a holiday trip, supplier was Sicily by Car at Rome Fiumicino airport, reservation in January for a trip in April. Rentalcars.com charged my credit card immediately in January. When trying to make the 1000 deposit in April Sicily by Car claimed that my Visa credit card didn't work. First time in 30 years that it would not work, and I travel a lot for work. We called the credit card company representative in Finland on the spot, and they confirmed that there is no problem with my Visa credit card, nor with the deposit amount, but the credit card machine of Sicily by Car is faulty, causing the Visa computer to refuse the confirmation. They told us a way to bypass the problem (feed the data manually), and wanted to talk with the SbC representative directly. Sicily by Car representative didn't want to do neither. We then offered my wife's Visa credit card to be charged for the deposit + 60 for additional driver, with sufficient credit, but the same problem occurred, as their credit card machine is faulty. We then offered a third credit card (Diners Club) and they refused this card. Sicily by Car representative then didn't want to talk anymore with me. We called rentalcars.com. No reply. We ended up renting a car on the spot at another rental company, including a deposit, using my same Visa card, total sum about the same as the original deposit. No problems whatsoever with my Visa card or the new car rental. We called rentalcars.com several times and put in a claim to get the rental price back and compensation for the additional, more expensive rental. Very little responses so far (4 weeks since the rental). So far, only the insurance part of the rental sum of the original rental has been returned to my credit card. What should have been a 188 rental has costed me about 580 plus the holiday time lost, phone calls and emails afterwards to rentalcars.com. Never again rentalcars.com!

DO NOT PAY INADVANCE! They will not offer you a refund if you are not able to rent the vehicle! They will also fight your credit card company if you dispute the charges!

Stolen from me $71 with no service. Stay away and save your money, Stay away and save your money, Stay away and save your money,

Were tricked! Extra fees, taken advantage of, different car than reserved, not clean and bad service! WTF

Please only do rent if you have 2h to read carefully your terms and condition, as you might be surprised when you find out you have no car or money.

Dont need to say much else. The booking price is not real or honored by the rental cad company. You're payment is just a down payment!

Damaged cars, dirty cars, extra costs etc...
DO NOT RENT A CAR
DO NOT RENT A CAR
DO NOT RENT A CAR
DO NOT RENT A CAR
DO NOT RENT A CAR
DO NOT RENT A CAR

Booked my car 3 days ago, card charged for full value... confirmation not sent. Now when I chased them, they said vendor is cancelled the booking.

They are just interested taking your money, then you have to talk with Abdul from overseas who does not care either

Stay Away from this company please, they are only looking too take your money and dont care about the customers

It said no cancellation fee and we were charged 65$May I ask why? Poor customer service too. Trying to get in contact with them is very hard.

This booking required a security deposit of over £1000. Two weeks after returning the car in perfect condition I'm still fighting to get it back.

I placed a booking of a car to drive from Auckland to Wellington for my trip in Feb/Mar 2018. During my booking, I had to pay a deposit and wanted to pay the full amount but had trouble paying for it because of some issues on their side. After a long and tiring webchat with their inefficient customer service, it was finally settled.

When I was checking my rental voucher, I cannot find any inclusion of GPS rental even though I remembered renting it. When I contacted them through the chat, the Customer service (by the name of Hristo) said it is not included. He then proceeded to quote 69 NZD for rental when I checked and found that it should be 60 NZD for 6 days rental. After looking through the webpage with my rental (not the voucher) I saw at the bottom of it that it does have a GPS included.

When I proceeded to question him, he apologized and said the system was not updated. What!? You are an online booking system and it is NOT updated?!

This is a scam folks! DO NOT RENT THROUGH THEM!

I won't

They canceled my booking, i couldn't contact anyone by phone. I paid full amount and received no refund. I will never use again.

I booked a reservation today through Rentalcars.com for a car in Las Vegas. The rental company was EZ Car Rental. When I went to the counter, a very rude, smart a** woman asked me if I had a reservation. I said yes and she said the counter was closed for reservations and she only handled walk ups. She told me to go to Advantage Car Rental who owns EZ and they would handle my reservation and get my car. I went to Advantage where there was a long line and I stood in line for 45 minutes. Another rude, smart a** woman told me to go back over to EZ because the employee who actually ran the counter was back from an extended "break" and would handle my reservation. I went back over to EZ and the ultimate smart a** of all time told me that he didn't have any cars which was a big fat lie. The smart a** woman who only handled walkups was renting cars to anyone who walked up without a reservation. The ultimate smart a** jerk refused to honor the rental cars.com reservation which forced me to leave and walk over to the National counter where I rented a nice car in 5 minutes and was on my way. I lost over a hour of my time and was treated very rudely and unprofessionally by the EZ/Advantage clowns.

Obviously Rental cars.com deals mainly with these third rate, unprofessional rental companies. They suck people in with ridiculously low rates and then the unscrupulous car companies claim they don't have cars at those rates, try to force people to purchase insurance and other optional charges. If people refuse to do that and demand that the reservation contract be honored, then they are told there are no cars. This is nothing but a scam set up by Rentalcars.com and carried out by the unscrupulous rental companies.

I will never use any of these unscrupulous companies again and encourage others to avoid them.

Be very leery of booking anything with Rentalcars.com from or Fox Rent A Car. Especially if you're a woman traveling alone. You will be left with no help, no recourse and no way to contact any of the companies if something goes wrong.

I booked my car on May 10 for Aug 8-11 in Austin TX. They collected all my information and my CC number. I picked a compact car from Fox Rent-A-Car. The car wasn't cheap. 3 days was $240.00. Yes my CC works fine and I have a license. This isn't anything they can put back on me.

My flight arrived on time. I got to the counter and the Fox agent told me they didn't have anything for me. He could upgrade my reservation to a compact SUV for another $90 per day. $90 more per day? For a compact SUV? That's outrageous. When I said I wouldn't pay that much he shrugged his shoulders and handed my license and paperwork back.
I asked if there was anything else and he said "sorry, we cant help you.". That was it. They wouldn't answer questions, help me find a way to get another car, absolutely nothing. He actually pulled out his cell phone and got on a call ignoring me. The woman working with him was typing on the computer and refused to look up.

When I travel I carry a paper copy of everything. The confirmation paperwork for this car doesn't give any kind of phone number to contact Rentalcars.com. Contacting Fox Rental didnt help. They didnt care. Rentalcars.com is on FB so I messaged them. They gave me an international number. Really? There honestly was no one to help!

Thank goodness for Alamo Rent A Car. One of their agents noticed I was getting frantic. Before I knew it I was in one of their cars on my way. They even gave me a better rate.
I will NEVER use rentalcars.com or Fox Rental cars again. They literally left me abandoned in what could have ended up a dangerous situation.

Their collision damage waiver is a scam. I used this company before but I will NEVER use them again. Złodziejstwo i oszustwo. Unikać za wszelką cenę.