Rentalcars.com

When we booked car at rentalcars.com we set the pickup time at 11 PM on Sunday the 28th of June in Malaga. But when we arrived at that time the company that should deliver the car were closed. We tried to call all the phone numbers on our voucher and looked rentalcars.com and the company up on the internet that should deliver the car to us but we couldn't get through to anybody.
In the end we had to rent a car for one day at another company that costed 159Euro.

When we got home from holiday we contacted rentalcars.com again through mail. And after writing back and forth some times we finally were told that we could not get the 159Euro back.

Lousy customer service. I don't recommend this company.

Car rental agencies in Tijuana, Mexico will not honor the price paid for booking on this website. We tried to pick up the car that we had reserved at Firefly Rentals and when we declined the insurance (which was more than what we were paying for the rental) all of a sudden there was no car to give us, not for many days, BUT they could give us a much larger and more expensive vehicle... plus more insurance of course (we are already insured 2 other different ways). Tried to book on this site with another company and when we showed them the price we will pay if we book with this website... Oops! No rentals available, only larger more expensive vehicles. After a local lady called a friend at the rental agency, then there was suddenly MANY cars available (they are, after all, a car rental agency!) No mention was made of any insurance required but we paid about 4 times what we would have if ANYONE would have accepted the booking from this website. Don't waste your time and then have to fight to get your money back.

I showed up at 3am at Las Americas in Santo Domingo. Nobody at Budget desk. It never occurred to me to call RentalCars on the spot to describe the unexpected situation (my only mistake; my mistake nevertheless). I was tired and just needed a car (that I ended up getting from a different shop). Getting in touch with RentalCars later was painful; they basically implied that I was lying (I provided all the evidence I could; just didn't have a picture of the empty Budget desk). I fully prepaid to RentalCars a few weeks before that; so, I lost 100% of my money on top of being politely told that I was lying. Please be careful; look elsewhere if possible

Advice from someone who's got burned a few times: whenever you can rent directly from a rental shop, do so. Skip the middlemen like RentalCars. They provide no value added; and when there is an issue, you're almost always on your own. The actual rental shop will always send you back to talk to them since they're the folks you booked with (and good luck with that)

I booked $1,500 3-week rental for a mini-van in Austria. Same day of booking I arrived at airport and the rental car company didn't have the vehicle I needed, so I cancelled and went with Avis, who had what I needed. Now rentalcars.com charged me the full amount, saying that I can't cancel less than 48 before the pick-up. How can you cancel more than 48 hours before if you booked the same day of arrival? Also, how can one be expected to pay $1,500 for something they did not receive? This is fraud, and I am disputing with my credit card company. Whatever special deal you think you will get booking with rentalcars.com, believe me it's not worth the risk. Don't do it. Use a real company and don't pay anything up front. No voucher, just a reservation. Warn everyone you know... do NOT do business with this company. If my CC company doesn't charge this back, I am going to sue rentalcars.com. I don't care if it costs me $20,000... as long as it costs them more than the $1,500 they are trying to STEAL from me. They will not make a DIME off of me now. Had they charged me some reasonable cancellation fee (under $100) I might have grudgingly paid it. But no way are they getting a penny from me now. I will see them in court first. At this point it has become personal.

Cancelled my reservation and was still being charged for a cancellation fee deposit! Ridiculous! They didn't even provide a service and charging me for the hell of it. Big scammers stay away!

WORST SERVICE EVER.
I've booked a car for my parents who came from Venezuela with the Booking number: ******* and when they arrived at the airport there was no shuttle bus to pick them up, also they tried to charge almost $200 just for insurance even when I told them that they have coverage on my Texas full cover insurance. The worst experience ever!

I have rented a car in Turkey in August-September 2018 via rentalcars.com and I cannot express how terrible service I had.

The rental car company gave me a car with empty tank; we had to air up tires in the middle of our trip; they charged me extra for cleaning the car; and they've never returned my deposit. And more importantly, RENTALCARS.COM DID NOTHING ABOUT IT although I sought help multiple times. They did not help me at all. It's been a year and no solution was provided and I still didn't get my deposit back. Plus, it turns out I am charged $40 recently (a year after the booking) for a toll fee.

You cannot get in touch with a human to get help if you worked with rentalcars.com

They only allow you to email them via generated email system, which they don't keep a track. Each email, you have to include literally every information, including but not limited to order confirmation number, problem, what was communicated with the rental car company and what was communicated with the rentalcars.com, and all you get as a response is a generated email which includes their policies which you can find on their website.

I got my lesson from this experience and I felt obligated to warn everyone.

I will never ever book via rentalcars.com again.
Expedia, Orbitz, and similar ones are better because they support you when you encounter a problem with a service provider that you've booked through their website. They take customer satisfaction serious and take responsibility to help you have a pleasant experience.

Good luck to you all.

We had rented a car from Geysir (at Keflavik Airport, Iceland) on June 17 – July 5,2022. They gave us a car with two bedly worn front tires. When we questioned the tire's condition, the reception said that tires were fine and no worry.
However, on our road trip on July 1, a police officer stopped the car because he saw that the tread of car's two front tires was very bad. He ordered us not to drive anymore.

We finally change the tires, and enable to continue our trip, but with one day delay.
How Geysir can rent a car with such bed condition to people? It would cause fetal road accidents. During the drop-off process, we requested Geysir for a partial refund. They e-mailed us late on and agreed to refund us 1.5 days renting cost.

However, since then, we didn't receive any refund and any response from Geysir. They ignored our several-times request for updating the situation.

If you are considering rent a car from Geysir, please carefully check the car's conditions, especially the tire's situation.

I booked a Toyota AYGO car at Nollegiare Sardinia and I returned it in perfect condition at the airport but outside of opening hours and therefore there was no contradictory report. Two days later I received a bill of 120 for a scraper on a plastic hubcutter that is worth only 25.
No proof of the scratch: you are sent a picture with a 1 cm scraper on a hubcap but nothing proves that it is the car you rent.
Please do not book at Nollegiare: it's a scam!

When I booked the reservation there was on price.
But at the counter I had to pay extra for insurance that I was already covered for.
I couldn't take the car without that extra cost
When I conplain at RentalCars.com about that, they don't seems caring
So I had to pay twice the price for a insurance that I didn't need
That's fraud!

Reserved and paid for car with full insurance with a guaranteed shuttle service. Upon arrival at Liverpool airport at 11.00 pm, I phoned the company to get picked up only to be told I could either walk 20 minutes to the Rentalcars agency or pay £4.00! I paid the fee and was taken to the agency. As I had booked an early morning return flight I asked the agent what time the shuttle bus would take me to the airport only to be told that I could either take a taxi £15 (if one was available, or do the 20 minute walk!
I was then asked for my credit card to cover costs?
As I only have a debit card I was told I would have to pay an extra £35 per day of the rental! At this point I left the agency, refusing to take the car as there was no guarantee I would make my flight back in time and the company obviously can not be trusted with any hidden charges upon returning the car. I was stranded in an industrial zone but I finally made it to my father's funeral thanks to UBER. I have since written and telephoned to no avail, their lack of customer care is disgusting. Don't use the, go with Europcar, I've never had a bad experience with them.

Avoid Avoid
Avoid Avoid, I booked a car, I went to counter, I was told I was 23 and they could not give me a car, went back home and contacted customer care and was told I could not get a refund as it was in terms and condition hidden that I have to be above 25, This company is a joke, I would not trust them avoid avoid, only trouble company, be aware of hidden terms.
The customer care, did not care. I was at the counter and was refused the car. Its not like I did not show up. Beware of this company, don't risk taking a car and next thing you will get hit with cost that your not aware, AVOOID

In August 2019, we booked a car/ We cancelled the reservation in the allocated time after finding out that the main driver must be the same as the credit card owner, and re-booked a car. The company took 2 booking payments from my card. We raised a ticket with them immediately and after a few months of barely responding when we called to get an update of the ticket status, we where informed that the amount was transferred from one booking to another. We sent them numerous bank extracts and statements from the credit card that showed we were billed twice, but it is now end of January 2020, and we still didn't not get our money back.

Moreover, at some point they closed our ticket. Their customer service operators are sometimes patronizing, one raised their voice at me throughout the call, one simply hung up and everyone else just provided random different information, showing they either did not read the ticket issue or simply served some general procedural lines that were of no help. This while I have kept my calm and spoke to everyone respectfully.

At the same time we made a booking for our friend and payed with the same card. After finding out that the main driver must be in the same name as the card holder, my friend called their customer service to cancel the booking, in due time. He was assured it was done. Just to find out later that it was not actually cancelled and the they refused to refund it.

We booked through rentalcars.com for a recent trip to California. Upon landing, we were told by the rental car company that they did not have a car for us. We immediately called rentalcars.com who told us to reserve a car with another company and they would reimburse us for the difference. Upset and tired from traveling, we had no other choice. We paid an additional $300 out of pocket to have a car for the week. Once we returned home, I sent in our receipt as we were instructed to do. We received an email from Natasha in Customer Service on July 19 to which we immediately replied. It is now August 4 and we have had ZERO communication from rentalcars.com. I have emailed them several times with NO response - not even an update on the status of our claim. Don't be fooled by the low prices, as the saying goes, you get what you pay for! I assume we will be out the $300 because of their mistake. Shame on us for trusting that they would take care of us. Never using rentalcars.com again. Oh, and we racked up $120 in international phone call charges since they are based in the UK. So really I am out $400 because we chose to book through them - never again!

FIAT500 900cc only available for driving in the mountain!

No upgrade, no possible change

It is cheaper to book a car without rentalcars.com

Instead of booking 2 cars, you will be able to upgrade a différent model without intermediary.

If you rent a car without rentalcars.com, you will pay less.

I booked a car through Rentalcars more than 48 hours before it was required. Arrived at Udon Thani airport to collect it from Budget and they knew nothing about it. Needless to say they had no cars that were suitable, so I called UDCarrentals whom I had used before. They went out of their way to help and I was on my way in 20 minutes. Thanks Noi!
Tried contacting Rentalcars. Impossible. Recorded message saying I was calling out of hours, although it was only 3:00 pm on Wednesday. Every reference to contact us on the website took me to a help page that was no help. I eventually sent an email to a corporate advertising site from which I received a reply. I checked my bank on Thursday and found I had been charged twice, once on Monday and again on Wednesday. Finally got an email on Friday saying they have received my complaint and they are trying to find a "right person" who can look into the matter. It's now Sunday and still no news. I would tell anyone I know DO NOT USE RENTALCARS.COM under any circumstance!

Rented a car for a three week period, but had to cut my trip short due to family emergency. Returned car five days earlier than planned... NO REFUND for unused days. STAY AWAY FROM RENTALCARS.COM. You WILL be ripped off.

If I could i would give no star.
On June 22,2022, I rented a car through rentalcar.com and the Car hire company or supplier was Mex with the Address of 1002 West Juniper Street, San Diego Ca *******. I was supposed to pick up the *******@10:00am and I was there right on time. The gentlemen working there told us he is not able to give us the car and he is going to cancel our reservation, and reimbursing our money, also will put a note for the rental car that the cancelation is from their side. It was very inconvenient for us due to not get any car that day on top of that rentalcar.com is not refunding our money. That's so unfair.

Its is passed one week from my last email and i have not any news relative at "efforts" against BUDGET's company that have taked my 2.700,00 from my credit card, with an Total assurance that have should protect me.

I spoke with my lawyer saying that there are all condition for to bring BUDGET company and your rental car in Judged in court.

I hope to get this message out to everyone. Going through rental cars.com. I rented a car through them and was unable to get a car from the rental dealer they had booked through, as I had stupidly booked a manual and I needed an automatic. The rental dealer (Avis) offered me a full refund. They told me to reach out to the third party (rentalcars.com). They explained to me that rentalcars.com would reach out to them and they would confirm refund. I was promised by Avis 100% refund, otherwise I would have never left that building without a vehicle. I would have retaught myself how to drive a manual (drove in high school but hadn't driven in a while) before I would have let $1300 go down the drain. So I reach out to rentalcars.com and they refus to give me a refund. A refund that was promised to me by Avis. I have learned my lesson… I will NEVER NEVER EVER book through third party again.

AVOID RENTAL CARS AT ALL COSTS! It's a
Complete scam- they say a car for 4 days is 30 pounds and when you get to the counter total cost is 300 pounds + 150 deposit! Total liars, huge lines, terrible service and $#*!ty cars. Save yourself and go to hertz

We aimed to hire a car with baby seats in Florence via rentalcars.com We gave 6 months notice. They emailed out a checklist which stated that one credit card was needed and also there was a link on the app labelled "Important information. Please read before picking up your car" This also stated that one credit card was needed. Pretty definitive right? Two direct communications one via email and one on the app. Well when we got to the desk of the company B Rental, they said we needed two credit cards. They also tried to sell us damage waiver insurance that we didn't need and then told us that they had no baby seats. So on two levels the booking was useless.
Rentalcars.com refused to take responsibility for their inaccurate email and app communications and pointed us to the small print. Basically their communications are there to catch you out it seems. They offered us a discount without saying how much discount but also advised us to call well in advance to activate this undefined discount and also refused to say what "well in advance " meant. So therefore they were offering nothing concrete whatsoever.
They have the worst communication and their customer service is shoddy and unhelpful in the extreme.

Arrived at the airport to pick up the car I paid for weeks in advance. Used the same card that I'd used weeks before to pay the deposit, the card was rejected because it was a debit card (it wasn't). Instead they told me they had one last car that I could rent for a 'small mark-up' because the time was short. Much to my surprise the small mark-up was from 200E to over 3,000 euros (yes, 15x). They told me none of the other companies would be able to rent me a car at that busy time. I went to the first company I could find (literally 2 window shops away) and got a car for a bit over 200E. They refunded me with less than 100e for the 'trouble', so you could say it was a good day's work for rentalcars.com! I'm not one for giving advice to what people should do, I'm just going to say I would never consider them as a car rental option in the future.