Rentalcars.com

Booked my car 3 days ago, card charged for full value... confirmation not sent. Now when I chased them, they said vendor is cancelled the booking.

I placed a booking of a car to drive from Auckland to Wellington for my trip in Feb/Mar 2018. During my booking, I had to pay a deposit and wanted to pay the full amount but had trouble paying for it because of some issues on their side. After a long and tiring webchat with their inefficient customer service, it was finally settled.

When I was checking my rental voucher, I cannot find any inclusion of GPS rental even though I remembered renting it. When I contacted them through the chat, the Customer service (by the name of Hristo) said it is not included. He then proceeded to quote 69 NZD for rental when I checked and found that it should be 60 NZD for 6 days rental. After looking through the webpage with my rental (not the voucher) I saw at the bottom of it that it does have a GPS included.

When I proceeded to question him, he apologized and said the system was not updated. What!? You are an online booking system and it is NOT updated?!

This is a scam folks! DO NOT RENT THROUGH THEM!

I won't

They canceled my booking, i couldn't contact anyone by phone. I paid full amount and received no refund. I will never use again.

Be very leery of booking anything with Rentalcars.com from or Fox Rent A Car. Especially if you're a woman traveling alone. You will be left with no help, no recourse and no way to contact any of the companies if something goes wrong.

I booked my car on May 10 for Aug 8-11 in Austin TX. They collected all my information and my CC number. I picked a compact car from Fox Rent-A-Car. The car wasn't cheap. 3 days was $240.00. Yes my CC works fine and I have a license. This isn't anything they can put back on me.

My flight arrived on time. I got to the counter and the Fox agent told me they didn't have anything for me. He could upgrade my reservation to a compact SUV for another $90 per day. $90 more per day? For a compact SUV? That's outrageous. When I said I wouldn't pay that much he shrugged his shoulders and handed my license and paperwork back.
I asked if there was anything else and he said "sorry, we cant help you.". That was it. They wouldn't answer questions, help me find a way to get another car, absolutely nothing. He actually pulled out his cell phone and got on a call ignoring me. The woman working with him was typing on the computer and refused to look up.

When I travel I carry a paper copy of everything. The confirmation paperwork for this car doesn't give any kind of phone number to contact Rentalcars.com. Contacting Fox Rental didnt help. They didnt care. Rentalcars.com is on FB so I messaged them. They gave me an international number. Really? There honestly was no one to help!

Thank goodness for Alamo Rent A Car. One of their agents noticed I was getting frantic. Before I knew it I was in one of their cars on my way. They even gave me a better rate.
I will NEVER use rentalcars.com or Fox Rental cars again. They literally left me abandoned in what could have ended up a dangerous situation.

I booked a reservation today through Rentalcars.com for a car in Las Vegas. The rental company was EZ Car Rental. When I went to the counter, a very rude, smart a** woman asked me if I had a reservation. I said yes and she said the counter was closed for reservations and she only handled walk ups. She told me to go to Advantage Car Rental who owns EZ and they would handle my reservation and get my car. I went to Advantage where there was a long line and I stood in line for 45 minutes. Another rude, smart a** woman told me to go back over to EZ because the employee who actually ran the counter was back from an extended "break" and would handle my reservation. I went back over to EZ and the ultimate smart a** of all time told me that he didn't have any cars which was a big fat lie. The smart a** woman who only handled walkups was renting cars to anyone who walked up without a reservation. The ultimate smart a** jerk refused to honor the rental cars.com reservation which forced me to leave and walk over to the National counter where I rented a nice car in 5 minutes and was on my way. I lost over a hour of my time and was treated very rudely and unprofessionally by the EZ/Advantage clowns.

Obviously Rental cars.com deals mainly with these third rate, unprofessional rental companies. They suck people in with ridiculously low rates and then the unscrupulous car companies claim they don't have cars at those rates, try to force people to purchase insurance and other optional charges. If people refuse to do that and demand that the reservation contract be honored, then they are told there are no cars. This is nothing but a scam set up by Rentalcars.com and carried out by the unscrupulous rental companies.

I will never use any of these unscrupulous companies again and encourage others to avoid them.

I was asked by mail to fill in my payment information once again after I booked my car since it hadn't go through. So the booking was not confirmed.
Then I found a better price on a rent car on an other site so I ignored this mail and let it be.
Then when I checken my account later when I got the other car I saw that money had been withdrawn from my account even though I didn't pick up the car. I contacted rental cars about this and was promissed a full refund as soon as they had confimed that the car wasn't rented out and I was promissed a confirmation about this the same day or latest the day after and that the money was going to be back in my account within 6-7 days. Now it has gone 6 days and I have sent emails every day since then but still no sign of a confirmation that the car wasn't rented out to me. I Wonder if I will ever see my money which is extremely weird since 1) i got an email that the payment was not succeeded and booking was not confirmed 2) the car was due to number one not picked up.
I miss word for the un-profesional treatment and how rental cars handle their customers. My only advice for those who consider Rental cars is to go direct to the company that rent out the cars and skip Rental cars, it Will save you tons of headache, troubble and time. Eventually even money, only time will see if this is a scam in a criminal way or if I will get the money.

I cannot stress more do not use this company I went on a road trip in November 2016, I hired a top end car (mustang convertible) it was ment to be a trip of a lifetime, I paid for the vehicle hire and insurance months in advance so it was paid for and out the way, I turned up in Memphis to be told I had extra insurance to pay, I already had assurance from rental cars that I was fully covered the only fee I agreed before hand was the one way charge which was expensive of $250, but when I arrived they hiked it up to $430 with extra insurance, so I argued with the girl but I was told to except it or no car, so I tried to call rental cars to sort the problem but low and behold I couldn't get hold of them ( a voice message saying not available, sorry for inconvenience) so I had no choice but to except the extra fee or We would have been stranded, no car and holiday completely ruined. After the holiday I called rental cars and they said I should not of excepted so the extra is my responsibility even though I was unable to get hold of them on the emergency number they provided. Go to a repertable hire car company direct with excellent customer feedback but do not use rental cars or the company's they supply,

They screwed up and cancelled my international booking the day I arrived and won't refund my Mondel!

Bad Bad Bad experience don't book with either company
We booked a car rental reservation from RentalCars.com ref # *******
We picked the car in Malpensa airport from Milan. The car was from Secilybycar.com.
Sicily by Car S.p.A. - Rental Agreement '*******'
My brother in law Sabti did the booking.
It has been malfunctioning for the duration of our trip.
The mirrors are not functioning one mirror shots the other opens, can't get them adjusted... and this is a security and safety issue.
We told this to the attendant and he said oh it will be okay later.
The battery kept dying.
We got stuck on the highway and when we called Sicily by car they told us that somebody will come and tow the car and we have to go and find the taxi with our luggage to the next airport to pick up another car which was about an hour and a half away.
When I asked the towing company if they will give us a jump they say absolutely not they will just tow the car and leave a stranded.
This service is unacceptable!
We called then Sicilybycar.com and they told us that they don't exchange cars
As a car rental company all over the world, they're supposed to come pick up your car and drop off another car for us no matter where we are.

If I was a single woman by myself stranded on the highway is that what you want to get from a car rental?
Absolutely not!

We had to buy jump cables and have strangers help us jump the car a few times.

We called the several phone numbers that we had for the office of Sicily by cars.
Sometimes they answer sometimes they don't.
It was about 10:30 a.m. we called the office at the airport in Milan Malpensa and nobody's answering the phone!
What kind of car rental is this?
Shameful.
We didn't know where and when we would be stuck.
They have RUINED OUR TRIP!

Don't book A car rental from rentalcars.com and don't rent a car from Sicilybycar.com

They try to add money any way they could. Add 100$ to the price they give u when u are booking. Compilate scam

They lied on their website about 48 hour free cancellation, they charged me full amount even when I didn't rent the car, and are IMPOSSIBLE to reach.

Don't get your car here, the company is not serious. They will try to get your money out of the pocket anyway they can. Their customer service is laughable. Better pay twice the price and hrie your car directly from a car hire company thatn to have any business with these scammers. We payed online for a car for 3 days, but our card didn't work at the car hire company for the deposit. So we didn't get the car. Later that day we rent a different car from a different company and our card worked without any problems. Not to mention, that we talked to our bank for 2 hours and they couldn't find any problem with our card. Later when we contacted customer support to get our money back, because we didn't get the car, they just forwarded our case to someone else, then to someone else. Promissed us, that someon will contact us, but that didn't happen. And after the 3rd or 4th time that we contacted them, they said, that we won't get our money back. Beacuse! No real reason. Because of "company policy". So we just gave them 120 pounds as charity and got nothing but frustrating chats with the customer service in return.