• RepairPartsPlus

RepairPartsPlus

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Overview

RepairPartsPlus has a rating of 3.5 stars from 49 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairPartsPlus most frequently mention customer service. RepairPartsPlus ranks 14th among Electronic Component sites.

  • Service
    10
  • Value
    10
  • Shipping
    10
  • Returns
    9
  • Quality
    10
3
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How would you rate RepairPartsPlus?
Top Positive Review

“IPhone 6 screen repair”

Hamp H.
10/13/19

I guess being a baby boomer I am inclined to fix things and not replace them, or pay someone to do something I can do myself! So I really like repair parts plus having what I need. Replacing the screen was moderately easy and everything works great. This is my second time using you guys and if I need to I will be back again!

Top Critical Review

“Damaged i phone 8 Battery”

Daniel S.
8/15/23

I received a damaged battery replacement due to being bent out of the box. Customer service asked for an picture which I sent, they said it looks fine to them. This battery is not going into my phone too dangerous. They didn't pack with any bubble wrap etc. just in the envelope.

Reviews (49)

Rating

Timeframe

Other

Thumbnail of user jonocky
South Carolina
1 review
0 helpful votes
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August 15th, 2023

I received a damaged battery replacement due to being bent out of the box. Customer service asked for an picture which I sent, they said it looks fine to them. This battery is not going into my phone too dangerous.
They didn't pack with any bubble wrap etc. just in the envelope.

Thumbnail of user hamph9
Virginia
1 review
0 helpful votes
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October 13th, 2019

I guess being a baby boomer I am inclined to fix things and not replace them, or pay someone to do something I can do myself! So I really like repair parts plus having what I need. Replacing the screen was moderately easy and everything works great. This is my second time using you guys and if I need to I will be back again!

Thumbnail of user robertd1874
Michigan
1 review
2 helpful votes
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November 15th, 2020

Ordered new glass and digitizer for my older Ipad mini 2. Parts came super fast and were complete with the tool kit to include everything needed for the job. The total repair took about two hours to complete. The only additional tool needed was a heat gun but I believe a good hair dryer would suffice. Very satisfied with the purchase and saved myself approximately $130.00.

Thumbnail of user kellys1567
Canada
1 review
0 helpful votes
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April 1st, 2022

This company advertises on Amazon, but when you go to buy the product from Amazon they say that it's not available. When you magically go to their website it's available at twice the price plus shipping. I looked at their professional looking website fell for it purchase the battery in a much higher price than advertised on Amazon. It took an extremely long time to get here, and once installed it only lasted three months then died completely under normal use. I've contacted Amazon to let them know what this company is up to I think it's called Clickbait! Advertise on Amazon for a much lower more reasonable price, then say it's not available on Amazon then sell it directly through their store at a highly inflated rate! And then it's not even a decent product! It is a pain in the $#*! to change an iPad battery! I don't like doing it unless I have to! Having to pay another $80 for another battery for months later because the first one is defective it's not cool

Tip for consumers:
Never ever buy products directly from this company store, they advertise on Amazon, if they tell you the product is not available that’s a lie but do not purchase it from the actual company because you’ll get double charged

Products used:
Ipad pro9.7battery

Service
Value
Shipping
Returns
Quality
Thumbnail of user bretw7
Bret W.
South Dakota
1 review
5 helpful votes
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May 14th, 2016

i ordered a new screen with digitizer and tools for my IPhone 6 and payed for quicker shipping which i did not receive. When i finally received my package, days after the standard shipping range it only consisted of the screen and no tools. when i called they said they would send more tools out which never came so i took it upon myself and got them somewhere else. After finally putting the new screen on it has had glitches and freezes on a pretty regular basis. In the future i will be using and recommending other websites for phone repairs.

Service
Value
Shipping
Returns
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Thumbnail of user bobbyn28
Arizona
1 review
4 helpful votes
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February 21st, 2018

They do not back up their products. My purchase came with random tools and no instructions all loose in a box. It did not even come with all the tools needed for installation. Upon removing the screen cover we realized the screen was cracked. I immediately called and emailed RepairPartsPlus. They told me they could not help and that my warranty was void, and then i was hung up on.The products on their site "look" like a good purchase, but do not be fooled. They are selling you a second hand product for upper prices but they do not back the product.

Tip for consumers:
Keep looking for other sites. Do not be deceived by this RepairPartsPlus.

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Value
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Thumbnail of user alvaror44
Colombia
1 review
0 helpful votes
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May 15th, 2022
Verified purchase

I bought a pc screen, everything went fine with the shipping and installing it, nonetheless after around 3 weeks of use it started with a flickering, I googled it and it is a common hardware issue in the surface pro 4 - Samsung V1 screen. I wrote 3 e-mails to support and they just never answered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivanr199
New York
1 review
0 helpful votes
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June 10th, 2022

I brought my son's computer for the screen to get replace and when I picked up they never show us that is was working or in other words never turned on the computer that it was working correctly, so when I got home it was not properly fixed I brought the computer back to get it fix correctly and the manager said that we have to paid all over again to get it fix? $469 all over! Excuse was that it was working correctly when it leaved the store but they never turned on to showed us? I asked the manager to let me speak with the owner and I called a few times but he never called back? Never bring anything to get fix in this place ever again! I am Summit business owner and will never treat any of my customer like this! Extremely disappointed!

Thumbnail of user byrong28
California
2 reviews
1 helpful vote
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November 3rd, 2019

Accurate instructions, easy fit, at all points, works just as if the original. I YouTubed several sights, got some visual practice, then went to the shortest site for the install. Apple phone any year may have slight variance on install. Heating the old screen to remove was a help. Definitely having a safe non-movable location for the screws, they are different sizes, it made for a no mistake re-install. The only step no one mentioned is dust the interior of the phone, with a small brush, after removing the cracked cover.

Thumbnail of user taoy5
California
1 review
1 helpful vote
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September 26th, 2019

I ordered an iPhone screen and toolsets, then I found the tools were not standard which doesn't fit the screw and I contact their customer service got 20% re-stock fee waived. When I checked my refund still lost $8 dollars for both sides shipping fee according to their policy. I just kind of don't understand why I have to pay for defects of the product.

My order was $44,20% re-stock fee will be $8 and plus shipping fee $8, you will lose $16 of $44 if anything wrong with.

Recommendation: highly recommend who is trying to buy stuff from these company with the re-stock fee policy check bigger company's offer like Walmart, Amazon etc because their policy protects customers, anything wrong with you can free return item.

Thumbnail of user ta248
Texas
1 review
0 helpful votes
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November 17th, 2020

I had a little trouble with my transaction and I got triple charged. Alyssa jumped in found the problem and fixed it right away. I often am nervous about online fly by night sites, but RPS is not one of those. I highly recommend it because of people like Alyssa. John 14:6

Thumbnail of user jimc607
Massachusetts
1 review
1 helpful vote
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December 10th, 2019

For my IPAD 4 - Was hoping to have a nice easy repair but the tools provided were cheap and will not remove the glass at all. One tool just broke and the other lost it's edge after one pass. The video is showing a guy removing an already changed glass which would be super easy. The factory sealant does not come loose that easy. Now my screen is all messed up and not sure I will ever be able to get it off and clean it up to get a new one on. Just have a pro change it out. Not worth runing your IPAD

Thumbnail of user jamesv726
California
1 review
0 helpful votes
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June 16th, 2021

This transaction could not have been easier and I could not be happier with the replacement battery for my i phone 7 phone. Customer service I received was excellent from Zach, one of the technicians at RepairPartsPlus. He answered all my questions and made me feel secure in the product I was buying. These guys ROCK!

Jim

Tip for consumers:
Use them!

Products used:
i phone 7 battery

Service
Value
Shipping
Quality
Thumbnail of user tc301
Mississippi
1 review
0 helpful votes
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February 23rd, 2021

I purchased a new screen for my IPhone.
Received part in record time!
Unfortunately it was defective and did not work. Instead of a hassle and run around I was asked to do a few more troubleshooting items and to verify that I had received the correct part. Once that was done and it was determined I did receive a bad part a replacement was shipped out that afternoon. Second part was again received in record time, 3 days. Install the second time around was flawless and phone is now working like new.
I'm very impressed with the shipping, tech support and customer service from this company. I would definitely recommend this company and wouldn't hesitate to do business with them in the future.

Products used:
Electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnm5940
California
1 review
0 helpful votes
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October 24th, 2020

I am a bit older but this was very easy to use. Done in 1/2 hour. They included all the tools which made it very easy to install. The suction cup was very handy and getting the screen off even when my screen was cracked in multiple pieces. I would definitely use these folks again but hopefully I'll never have to again.

Thumbnail of user maryama29
North Carolina
1 review
3 helpful votes
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July 30th, 2018

I purchased an LCD from them that would not power on. I contacted them immediately for a return. They provided a shipping label and when I returned it, said it was out of the return period by the time they received it so they would not warranty it, despite my getting a no working display from them. I emailed them to ask for assistance and they ignored my correspondence after that. I will not purchase from this company again. Beware!

Thumbnail of user irvingm31
Florida
1 review
0 helpful votes
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January 9th, 2021

For the most part, it is a good product. The one complaint I have with it is the flat cables attached to the digitizer has an adhesive strip attached to only the short flat cable. The long flat cable did not have adhesive on it so when I installed the digitizer it would not lay flat against the frame, it kept lifting up.

Thumbnail of user richw95
Illinois
2 reviews
6 helpful votes
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January 25th, 2020

When I placed my order I was not sure what to expect. Not only did it come on time but it was a day early! The products were as described. The Wendy was easy to use and the service was wonderful. Will use them again in the future.

Thumbnail of user aric16
North Dakota
1 review
1 helpful vote
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January 27th, 2020

After publishing my first review with only 1 star explains they would not take return... they reached out to me... and enabled me to print a return label. I have to say they were very nice, in reaching out to me in this way and then they did in fact live up to the return policy I initially read. They stood by the product and processed my return. I am very grateful and have changed my rating to a 5 star!

Thumbnail of user bm478
Massachusetts
1 review
1 helpful vote
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October 26th, 2020

My iPhone 6s' screen shattered with splintered glass and missing pieces. I chose RPP because they could guide me every step of the repair with videos and support. I am proud to say that it worked better than I could have imagined. I would not hesitate to make another repair to any of my devices as long as I went through Repair Parts Plus.

Thumbnail of user joew651
Massachusetts
1 review
0 helpful votes
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November 30th, 2020

I purchased an iPhone 7 full screen repair kit for a shattered iPhone 7 screen. I am very familiar with iPhone repairs and have replaced several screens before. I had an issue with the replacement, where the screen itself seemed as if it were just a hair larger than OEM, and when the screen finally seated in the phone, there were streaks across the screen.

I reached out and repair parts replied very promptly, with detailed instructions on what to try (all of which I had tried) and issued a replacement. The replacement fit perfectly and the screen looks and feels as good as new!

I would highly recommend purchasing from repair parts plus, as the customer service was great, and the screen fits, looks and feels great!

Thumbnail of user greerc
Texas
2 reviews
3 helpful votes
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November 12th, 2019

I took the time to speak with the customer service to ensure I was getting the correct part and it was everything I needed. That did not turn out to be the case, so I had to return it. My refund from RepairPartsPlus was minus a 20% restocking fee, a $4.00 repair part plus prepaid fee and additional $3.99 "free shipping fee". Wasted my money, for all I know the repair parts plus customer service person I spoke with knew it wasn't the correct part and I would have to return it, they make money either way. If you are absolutely, 100% sure the product you are purchasing won't have to be returned then perhaps Repair Parts Plus is okay.

Thumbnail of user markl1462
New Jersey
2 reviews
0 helpful votes
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October 24th, 2020

When I dropped my phone and after checking on replacing the phone. I decided that my budget could not go into a new phone. So than after some research I decided I could fix the problems that my phone had for about $100. After I received all of the parts was able to disassemble the phone and freshen it up. Everything is working I put a replacement battery it holding a good charge with no problems..

Thumbnail of user leonw60
Florida
1 review
2 helpful votes
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February 12th, 2020

Everything was included. It took me 20 min from start to finish. Be sure and watch a few diy videos prior to first repair and review just how flex cables release/lock and also the correct cable orientation (gold contacts up/down). When reinstalling new flex cables be sure to inspect connections to assure flex cable is properly seated (white line) on flex cable will be flush with flex cable connector socket when properly seated. Remember to push the flex cable lock back down to secure cable in connector.

Thumbnail of user dannyj97
California
1 review
0 helpful votes
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December 4th, 2020

I found everything cheap really cheap, didn't mess up my order, all parts fit really good, nice packaging everything was neat

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Our business is celebrating its 10-year anniversary. We have proudly reached a full decade of delivering the best selection, prices and service to our loyal customers. We started out in video game products and have grown into the largest provider of Ni...

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brian L.

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