• RepairsUniverse

RepairsUniverse

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Overview

RepairsUniverse has a rating of 4.3 stars from 344 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RepairsUniverse most frequently mention screen replacement, free shipping, and high quality. RepairsUniverse ranks 1st among Mobile Repair sites.

  • Service
    167
  • Value
    166
  • Shipping
    167
  • Returns
    163
  • Quality
    167
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
101
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How would you rate RepairsUniverse?
Top Positive Review

“Free shipping”

Jackson O.
2/16/22

Apart of having the best products to fix any device, they offer a really cool option that it's the free shipping, and it's super convenient. My purchase arrived without a scratch because it was really well wrapped, and got home right on time. I'm absolutely happy about buying in this great store

Top Critical Review

“These people do not communicate, and when they do they are full of themselves”

Peter W.
2/11/21

They did not advise their intentions before unnecessarily curtailing part of an order, and then refused to discuss it. When trying to "chat" which was in no way rude, they reiterated a policy which need not have been enacted, and rather than discussing it, they ended the chat point blank. I would certainly not recommend them to anyone after this experience.

Reviews (344)

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Reviews that mention popular keywords

repairs universe (54) customer service (34) screen replacement (25)
Thumbnail of user kentr104
Canada
1 review
0 helpful votes
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April 27th, 2022
Verified purchase

I was able to save a lot of cash in my purchase thank to the free shipping option that this site offers, was really quick, and arrived in absolute great conditions. I recommend this site, and I suggest to everyone that pick the free shipping that it's great, for real!

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Value
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Thumbnail of user kenc594
Canada
1 review
0 helpful votes
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December 15th, 2021
Verified purchase

I needed my purchase as soon as possible and they shipping service was beyond my expectations, I revived my product really fast, and having in consideration that it was a small piece, It was wrapped really carefully. I really recommend this site cause they professionalism, great company!

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Value
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Thumbnail of user justins1095
Canada
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

They had everything that I needed to replace the rear camera of my iphone 11 pro, and they also had the tool kit that I needed to replace it. The price was more than convenient, having in consideration that taking it to a shop would have cost three times more. Love this store, and the products that they sell

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Value
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Thumbnail of user donnym30
Canada
1 review
0 helpful votes
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March 22nd, 2022
Verified purchase

I needed to fix my Ipad, but I couldn't spend much money on it, so I start looking for prices and quality, and I'm happy to tell everyone that I found both things in this store. I successfully was able to fix it, and ended up spending less than 10, much more cheap than if I have take it to a shop. I'm a really happy customer

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Value
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Thumbnail of user maryl924
Canada
1 review
0 helpful votes
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November 5th, 2019

Yes I was very satisfied with my order great price and fast shipping. It was a much less expensive option to the insurance and my husband is very pleased to have his phone back! This is our 3rd time ordering from repairs universe and I'm sure it's not our last

Thumbnail of user jessies208
Canada
1 review
0 helpful votes
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March 18th, 2022
Verified purchase

I needed to replace the display of my apple watch and I found the replacement in this store, and the quality it's perfect, works fantastic, and also the shipping was completely free! And it was really fast. So i could send it to the store really fast. Great online store

Products used:
apple watch display assembly

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Value
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Thumbnail of user nathanp379
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I needed to replace the screen from my Ipad pro 11 and in this store I found the best replacement, a premium product that works amazing and looks amazing as well, you can even tell that the screen have been changed, also I bought a 16 pieces tool kit that were extremely useful

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Value
Shipping
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Quality
Thumbnail of user willw33
Florida
1 review
0 helpful votes
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July 21st, 2017

Stay away from these people! I searched for a Galaxy tab a screen on their website. A Galaxy tab screen popped up and I ordered it. When I got it it didn't fit. They only refunded me for the screen, refused to pay shipping. I sent the tools back, they kept them, but didn't refund my money. They could care less about their customers. Before ordering you better read ever little thing (including the fine print). They are all about taking the money.

Thumbnail of user peteg17
Virginia
1 review
1 helpful vote
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April 10th, 2014

I just love technical stuff but what I do NOT love is fixing my Kindle Fire myself!
My Kindle seems to have averted the inevitable for a very long time and this time I was out by the pool and well, you know! The crack was like spider webs to me and I was sure I should just throw it out! Seems some kid at the pool knew of this "magic" place that would actually fix it for me... and for cheap, too! I checked out RepairsUniverse.com and called a tech. WOW... smart guy this one! I filled out some paperwork and sent it right to them. They kept me in the loop the whole time and sent it back when it was done... correctly! Price was good and the quality work was evident. I will definitely let everyone know about RepairsUniverse.com and keep them in my contact list! Thanks to the entire staff for their patience and humor. Kudos to you all!

Thumbnail of user kirbyl17
Texas
1 review
1 helpful vote
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April 16th, 2014

I am all over this website! I love their people, quality parts, fast shipping and overall business dealings! They help you and guide you and have most quality parts ever!
Very fair pricing and good deals! They have tiny parts to big parts and ship them anywhere in good order. All I needed to do was change a screen and I did that in less time than even I ever thought. The site is GREAT and easy and I will be using then for a long, long time. Go there now!

Thumbnail of user jackd58
Ohio
1 review
1 helpful vote
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May 1st, 2014

Simply the best ever! Quick and easy with quality parts and people. Everything on one simple site-RepairsUniverse.com. That is the nuts and bolts of it. From price to shipping to helping you with your repair these guys are there for you! I recommend them to anyone who wants to end the nightmare of getting scammed to death on the net! Trust me, you can rely on this site to deliver what you need! What are you waiting for? Go!

Thumbnail of user miltonb19
Louisiana
2 reviews
0 helpful votes
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June 12th, 2017

Do NOT order anything from these thieves! I paid $9.98 extra for USPS First Class Mail because I wanted to receive my order in 1-3 days. Which is the stated delivery time for first class mail. Instead these idiots shipped it via UPS Innovation. Which is slightly faster than pony express. It took 9 days for me to receive my order. I did an online chat to find out why I did not receive the shipping method that I paid for and was told that I had to email customer service. I tried to call their phone number and there was no option to speak to anyone in customer service.
So I emailed them and told me that USPS First Class mail is 7-12 transit days. Which is a complete lie. I use USPS First Class mail regularly and I have never had any problems with transit times. They refused to answer follow up email when I continued to ask for an explanation. I am done with these crooks.

Thumbnail of user russn6
California
1 review
4 helpful votes
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February 2nd, 2019

Received defective part. Repairs Universe evaluated the part that I returned at my own expense. They acknowledged the defect and issued a refund minus a 15% restocking fee. I'm not sure why they would be restocking a defective part. I suppose they will ship it to they next customer so they can make another 15% restocking fee. What a racket.

Thumbnail of user davef156
Canada
1 review
0 helpful votes
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June 3rd, 2019

Everything was great! The package arrived as planned and in great conditions. When I first ordered, they email me letting me know the item was out of stock contact customer care and they were very professional and responded quickly. I was refunded my money within 2 days. Them ordered again and my package came as described.

Thumbnail of user chrisp79
Washington
1 review
1 helpful vote
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April 30th, 2014

I thought all online sites were scams 'til I found RepairsUniverse.com! They handled all my questions (which were alot) and got me the part I needed for my repair and some other "fun" stuff too! My credit card information was taken over the phone and I felt secure enough to do that with this place! I got an order number and they sent a tracking number once it shipped, which was that day! Bottom line, got parts, fixed phone and feel great I could do it myself AND save a bunch of money doing it! GREAT!

Thumbnail of user eugtwill
Texas
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

Not an ipad 2 mini screen! Poor customer service and sent me the wrong part 3 times and still after I had to pay $13 to return it to them they still kept send the part back and inaccordance to the own policy it was unused and plastic was still on the screen. I paid $46 + for the part. But not only that time I also ordered from them before the part fell apart but I figured I would give them a second chance. Don't fall for this bull$#*!...

Tip for consumers:
Will not be deal with them ever again and I continue to pass the word to everyone else in their best interests not to deal with them also

Products used:
None order ipad 2 mini screen twice even gave part number still received wrong over and over again
Out of over $80in parts and over $13in shipping

Thumbnail of user garyg628
Florida
1 review
1 helpful vote
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August 27th, 2020

Have purchased numerous parts for them to repair various iPhones. Usually good experience. As of recent, parts have been defective, shipped broken, just bad customer service when you call. Always an attitude. Most recent purchase sent a iPhone X screen replacement. Received with broken prongs in the ribbon. Explained that to customer service for return. I had to pay for return shipping. They received and sent email rejecting my return saying the item was damaged. No $#*!. That's why I called to get RMA to return. Now out the money for product and shipping back. Opened AMEX case... look for another parts supplier, there are plenty out there.

Thumbnail of user warrens76
Canada
1 review
0 helpful votes
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April 2nd, 2019

This is the only store I buy my parts from, after having purchased from many others in the past. The prices are awesome, the shipping is blazing fast, and I have yet to have an issue with their service.

Thumbnail of user joelr130
Canada
4 reviews
2 helpful votes
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November 20th, 2019

Never shopped online before and was hesitant. Repairs universe made it easy to do and understand. Prices were competitive and I received the product faster than expected. Was very pleased with Repairs Universe!

Thumbnail of user alicec228
Canada
1 review
0 helpful votes
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May 6th, 2019

Broke my phone screen and here I was ordering one and fixing it for half the cost at other places. This was the best experience I've had fixing a device yet. I've become the electronic repair man for my whole family and this has made it a better process for me. Thank you.

Thumbnail of user kadianc
Canada
1 review
1 helpful vote
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November 20th, 2019

My phone screen was damaged and I did not know what to do however I came across Repairs Universe and I ordered some stuff to get it fixed. I got everything I ordered and in good time. I would definitely order from them again.

Thumbnail of user mitchc79
Canada
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

I bought a google pixel 5a touch screen replacement, and I was looking for a high quality replacement, not a cheap and low quality one, and in this site, I found the perfect product! Works fantastic, and looks as good as the original from the factory. I'm more than satisfied

Products used:
Google Pixel 5a screen replacement

Service
Value
Shipping
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Thumbnail of user valeriev45
Canada
2 reviews
0 helpful votes
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November 30th, 2018

The website was easy to navigate and shipping was fast. I have ordered several part from this company for both my wife's and my phones and the parts have all been direct replacements. Very happy with the products.

Thumbnail of user erich1844
Canada
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

The screen replacement that I've purchased here for my Iphone 12 pro max has an incredible quality and also an amazing functioning, I couldn't be happier about the product that I got. Beside that, the shipping service had no cost at all, and that was also great, I recommend this store

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Thumbnail of user dees212
Canada
1 review
0 helpful votes
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June 30th, 2019

I highly recommend this web site to buy items for repairing mobiles phones.
The service is very good and the time for shipping the product was very quickly.
The product has a very good quality. The replacement of the touch screen was very easy thanks to your video tutorial on youtube and it works perfectly, of course!

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